Who we are looking for
As an Associate 2 within the Registration Services team, you will play an important role in supporting the onboarding and ongoing servicing of investor accounts while ensuring compliance with regulatory requirements and internal control standards. Working closely with senior team members and management, you will be responsible for the accurate and timely processing of investor account activities, AML/KYC reviews, and maintenance activities to deliver a high-quality service to our clients.
This role is ideal for an individual with a strong attention to detail, a client-focused mindset, and an interest in developing expertise in Transfer Agency operations and regulatory servicing.
This role can be performed in a hybrid model, balancing work from home and office as needed.
Why this role is important to us
The team you will be joining is part of State Street Global Services (SSGS). SSGS provides asset owners and investment managers with services spanning custody, fund administration, accounting, transfer agency, investor servicing, and operational outsourcing solutions.
Registration Services plays a critical role in safeguarding our clients and investors by ensuring regulatory compliance, maintaining accurate investor records, and supporting the onboarding and servicing lifecycle of investor accounts.
Join us if you want to build your career in financial services and contribute to delivering exceptional service to some of the world's leading asset managers.
What you will be responsible for
As an Associate 2, you will:
- Process and review investor account opening, maintenance, and closure requests in accordance with established procedures and service level agreements.
- Perform AML/KYC reviews and due diligence checks to support investor onboarding and ongoing monitoring requirements.
- Validate investor documentation to ensure compliance with regulatory and internal policy requirements.
- Maintain and update investor records accurately across multiple systems.
- Investigate and resolve client, investor, and internal queries in a timely and professional manner.
- Complete daily controls and quality checks to ensure data accuracy and process integrity.
- Escalate exceptions, risks, and regulatory concerns to management promptly.
- Support the completion of operational and regulatory reporting requirements where applicable.
- Work collaboratively with internal stakeholders, including Investor Services, Dealing, Compliance, Client Service, and Operations teams.
- Contribute to process improvement initiatives aimed at enhancing efficiency, control effectiveness, and client experience.
- Ensure adherence to all information security, anti-fraud, AML/KYC, and regulatory compliance requirements.
- Maintain accurate records and audit trails to support internal and external review requirements.
- Participate in departmental projects, testing activities, and business change initiatives as required.
What we value
These skills will help you succeed in this role:
- Strong attention to detail and commitment to accuracy.
- Excellent organizational and administrative skills.
- Strong verbal and written communication skills.
- Ability to work effectively in a team environment while managing individual responsibilities.
- Client service orientation with a proactive approach to problem solving.
- Ability to prioritize workloads and meet deadlines in a fast-paced environment.
- Strong analytical and investigative skills.
- Working knowledge of financial services and Transfer Agency operations is desirable.
- Interest in developing expertise in AML/KYC and regulatory servicing requirements.
Education & Preferred Qualifications
- Bachelor's degree in finance, Business, Law, or a related discipline, or equivalent relevant experience.
- Understanding of investor onboarding, account maintenance, and AML/KYC processes is desirable.
- Experience working with operational workflows and case management systems is advantageous.
- Professional AML, Compliance, or Financial Services qualifications are beneficial but not required.
- Proficiency in Microsoft Office applications, particularly Excel and Outlook.
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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