DCU Campus Residences DAC
Full Time Temporary 11 Month Contract
Reservations Supervisor
Company Overview
Campus Residences DAC is a busy, thriving company located in Dublin City University, offering modern student apartments located at the heart of the campus. Campus Residences offers accommodation during the summer months to educational groups and leisure guests that visit Dublin City. Last year Campus Residences DAC welcomed over 75,000 visitors to the campus. The company also operates a conference and events service to all DCU academics and external companies. Campus Residences DAC operates over 3 campuses, DCU Glasnevin, DCU St Patrick's and DCU All Hallows. The company websites are www.dcurooms.com and www.dcuaccommodation.ie
The Role:
Campus Residences DAC are seeking to employ a Reservations Supervisor with excellent communication & customer service skills to work within the Sales team in the accommodation and conference office. The role is primarily office-based working with the team members and coordinating multiple tasks.
Location: Campus Residences, Glasnevin, Dublin 9
Reports to: The Business Development Manager
Application Requirements:
Only candidates with hotel/accommodation experience will be considered.
Duties of the Role
● Work closely with the Business Development Manager daily to manage and maintain our transient business on our own website and external bookings partners.
● Maintain and manage all current online platforms and develop where necessary.
● Managing 16 visitor rooms all year round in Glasnevin and maximising sales opportunities
● Yielding of accommodation rates year-round to manage 1400 rooms that are available online
● To assist the Business Development Manager (external) to manage & administer PMS, third-party websites and channel manager ensuring all reservations are introduced correctly.
● Assist the Business Development Manager in maintaining accurate records on pick-up, cancellations, no-shows, and sources of reservations
● Ensuring all reservations are crossed checked with correspondence.
● Take ownership of booking promotional codes through our booking engine.
● Being familiar with various internet hotel booking sites in operation.
● To be fully responsible for overseeing day to day activities in all areas of reservations and ensuring that it runs smoothly and efficiently.
● To ensure all bookings, reservation documentation, filing and group contracts are completed.
● To manage all rates on the various booking channels, yielding rates effectively.
● Be knowledgeable of upcoming events and manage rates accordingly.
● Be a salesperson for the company by up selling and recommending the DCU facilities and developing a good rapport with clients.
● Communicate and liaise with all relevant company departments in a timely and effective manner.
● Handle all guest concerns relevant to the Reservations Office to the satisfaction of all parties.
● Be available to assist other departments at the request of your manager
● Available to work flexible hours including weekends
Skills Required:
● Have fluent English both written & verbal.
● Demonstrate a competent ability to yield rates with a proven track record
● A good telephone manner with high standard of personal presentation.
● Excellent attention to detail is required and a capability to listen and learn.
● Professional and reliable and a good team player.
● Self-motivated with a desire to succeed in a challenging environment.
● Working knowledge of computers is essential.
● Ensuring all guests needs are communicated to the Front Office Team.
● Be able to work independently and as part of a team.
● Be professional, well-presented and reliable.
Job Types: Full-time, Fixed term
Pay: €36,605.00 per year
Benefits:
Application question(s):
- Are you currently based in Dublin? We are unable to assist with housing / relocation at this time.
- What is your current occupation?
Work authorisation:
Work Location: In person
