Find German | dublin Jobs in Dublin, D

Quality Analyst - German
Teleperformance —Dublin, County Dublin
- €44,351 a year
- Microsoft Excel
- Customer service
- English
4d
API Sales Representative - German Speaking (C1 level)
Accenture —Dublin, County Dublin
- Full-time
- Sales
- Salesforce
- English
5d
Cloud & ISV Alliances Manager – WEMEA, Benelux & Nordics
Okta —Dublin, County Dublin
- €146,000–€200,000 a year
- Sales
- English
- AWS
- Annual leave
3d
Solution Engineer - German speaking (C1 level)
Accenture —Dublin, County Dublin
- Full-time
- Sales
- English
- Scripting
5d
Business Development Representative
Fivetran —Dublin, County Dublin
- Full-time
- Sales
- Research
- No degree
- Annual leave
- Sick pay
Quick apply
Senior Product Marketing Specialist
Okta —Dublin, County Dublin
- €75,000–€103,400 a year
- Sales
- Marketing
- English
Quick apply
Advanced MES Consultant
NNIT A/S —Dublin, County Dublin
- Engineering
- ERP systems
- English
Project Delivery Manager, Power Solutions Team
Amazon Energy Eoraip Limited —Dublin, County Dublin
- Full-time
- Spanish
- Engineering
- English
Chief Internal Auditor (CIA), Ireland and Germany
Canada Life Group Services —Dublin, County Dublin
- Hybrid work
- Management
- Accounting
- In-person
- Annual leave
10d
GRC Pre-Sales Consultant / Solutions Engineer – DACH market, EMEA
Vanta —Dublin, County Dublin
- Full-time
- Azure
- Sales
- Windows
- Annual leave
Manager EMEA North, Infrastructure Energy Team
Amazon Energy Eoraip Limited —Dublin, County Dublin
- Full-time
- English
- Master's degree
- AWS
Account Manager - SMB - DACH Market
TikTok —Dublin, County Dublin
- Management
- Social media management
- English
Sales Lead, SMB Performance Solutions - DACH
TikTok —Dublin, County Dublin
- Sales
- English
- Project management
Senior Statutory Accountant
Abbott Laboratories —Dublin, County Dublin
- Full-time
- Analysis skills
- Continuous improvement
- Accounting
3d
Enterprise Growth Account Executive, DACH
Pluralsight —Dublin, County Dublin
- Full-time
- No degree
- Contracts
- Leadership
- Annual leave
8d
Senior Manager- Origination and Development
Equinix —Dublin, County Dublin
- Full-time
- Spanish
- Engineering
- English
Account Executive, Commercial - DACH
Fivetran —Dublin, County Dublin
- Full-time
- Sales
- Communication skills
- Analytics
- Annual leave
- Sick pay
Quick apply
Praktika in der Sekundarschule
St. Kilian’s Deutsche Schule —DUBLIN 14, County Dublin
Site Manager/ Ducting Installation Supervisor
Fohntech Group —DUBLIN 15, County Dublin
- Full-time
- English
- Supervising experience
- IT
Praktika im Kindergarten
St. Kilian’s Deutsche Schule —DUBLIN 14, County Dublin

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Quality Analyst - German

Teleperformance -
Dublin, County Dublin

Apply Now

Job details

€44,351 a year
4 days ago

Qualifications

Microsoft Excel
Financial auditing
Customer service
Process improvement
English
Microsoft Office
Analysis skills
Project management
Quality assurance
Continuous improvement
Communication skills
German
Time management

Full job description

Overview

Quality Analyst - German

Location: Dublin

Contract: 40 hours per week & permanent

Salary: €44,351

Great benefits including internal career progression

As a Quality Analyst, you will act as the dedicated quality point of contact for an operational team, ensuring the highest standards of customer interactions across calls, emails, chats, and other support channels.

You will be responsible for auditing agent performance, delivering insightful feedback, identifying trends, and partnering with Team Leaders to drive continuous improvement. This role plays a key part in maintaining service excellence, improving customer experience, and ensuring compliance with client quality standards.

Working closely with Operations, Training, and the Client, you will also support process improvements, refresher training, and quality reporting while helping teams consistently achieve performance and SLA targets.

Key Responsibilities

Conduct regular quality evaluations across calls, emails, chats, and other customer interactions.

Audit agent performance on a weekly basis, identifying individual and team trends.

Deliver clear, actionable feedback and coaching recommendations to Team Leaders and agents.

Partner with Team Leaders to improve performance and achieve quality and service level targets.

Produce accurate quality reports, dashboards, and trend analysis.

Identify opportunities for refresher training and support the development of training content.

Work closely with the Client to implement quality framework updates, process improvements, and policy changes.

Ensure quality standards remain aligned with business objectives and customer expectations.

Monitor adherence to departmental policies, procedures, and compliance requirements.

Support continuous improvement initiatives and business process enhancements.

Maintain flexibility to support changing business demands and operational priorities.

Skills & Experience

Fluent English (written and spoken).

Fluency in the language(s) required for the supported market.

Experience within a customer service or technical support contact centre environment.

Excellent written and verbal communication skills.

Strong analytical and problem-solving abilities.

Excellent organisational and time management skills.

Ability to prioritise multiple tasks in a fast-paced environment.

Comfortable communicating and influencing stakeholders at all levels.

Strong attention to detail and commitment to quality.

Proficient in Microsoft Office, particularly Excel.

Preferred

3+ years' experience in a Quality Assurance or Quality Analyst role.

Experience auditing multiple customer support channels (voice, email, chat).

Experience coaching advisors through Team Leaders.

Knowledge of quality frameworks, reporting, and root cause analysis.

Project management or continuous improvement experience.

Understanding of business process improvement methodologies.

Experience working with SLAs, KPIs, quality scorecards, and performance metrics.

Apply Now

Refine Your Search

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Account Executive, Commercial - DACH

Praktika in der Sekundarschule

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Praktika im Kindergarten

I want to receive the latest job alerts for german | dublin in dublin, d

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