At JMK Group, we pride ourselves on being a strong privately-owned company putting people at the heart of everything we do. We’ve experienced rapid business growth since our establishment and have an extensive hotel portfolio which is constantly evolving, thanks to our people, innovative thinking, and future orientated approach.
This is a very exciting time to join JMK Group. In a phase of exponential growth, the hotel has operational hotels, numerous new builds and three further properties under construction.
Our staff are the driving force behind the business, working hard each and every day to deliver excellent customer service, extraordinary experiences and portray what we stand for. We encourage our employees to grow with us, offering exciting opportunities and incentives which enable them to develop their career in the hospitality industry. This commitment has enabled us to retain talent and foster a strong work ethic throughout the group.
Hampton by Hilton is a newly built 253 bedroom hotel and has an exciting opportunity for an enthusiastic, reliable, and proactive Duty Manager to join our team. This is a hands-on role that requires excellent leadership, strong organisational skills, and a passion for delivering outstanding customer service.
As Front Office Manager, you will oversee the daily operation of the front desk, ensure Hilton brand standards are consistently met, and work closely with other departments to deliver a seamless guest experience.
Key Responsibilities
- Manage the day-to-day operations of the Front Office department.
- Lead, coach, and motivate the front office team to deliver outstanding guest service.
- Ensure efficient check-in and check-out procedures.
- Handle guest enquiries, feedback, and complaints professionally and promptly.
- Monitor room availability, occupancy, and daily arrivals/departures.
- Maintain Hilton brand standards and ensure compliance with company policies.
- Recruit, train, schedule, and develop team members.
- Conduct regular performance reviews and support ongoing training.
- Prepare staff rotas and manage payroll within budget.
- Monitor departmental KPIs, productivity, and guest satisfaction scores.
- Work closely with Housekeeping, Maintenance, Food & Beverage, and Sales to ensure smooth hotel operations.
- Assist with revenue opportunities through room upselling and effective inventory management.
- Ensure cash handling procedures and financial controls are followed.
- Maintain a safe, secure, and welcoming environment for guests and colleagues.
About You
The successful candidate will have:
- Previous experience as a Front Office Manager, Assistant Front Office Manager, or similar supervisory role within a hotel environment.
- Experience working with Hilton systems is desirable.
- Excellent leadership, communication, and organisational skills.
- A passion for delivering exceptional guest service.
- Strong problem-solving and decision-making abilities.
- The ability to remain calm and professional in a fast-paced environment.
- Experience managing, coaching, and developing teams.
- Good computer skills and experience with property management systems.
- Flexibility to work shifts, including weekends and public holidays, as required.
Skills & Experience
Essential:
- Excellent communication and interpersonal skills.
- Strong organisational and time-management skills.
- Ability to multitask in a fast-paced environment.
- Experience leading and motivating a team.
- Strong customer service background.
- Good understanding of health and safety procedures.
- Competent using standard computer systems and email.
What We Offer
- Competitive salary.
- Opportunities for career progression.
- Ongoing training and development.
- Supportive and friendly working environment.
- Great staff discounts and employee benefits in other Hilton properties.
- Employee recognition and reward programmes.
Why Join Us?
We're looking for someone who enjoys leading from the front, takes pride in delivering exceptional service, and thrives in a busy environment. If you're someone who can inspire a team, solve problems confidently, and help create a positive experience for both customers and colleagues, we'd love to hear from you.
Work Location: In person
