Job Title: Patient Support Nurse (IHF Nurse line)
Location: Remote working with occasional attendance at office in Rathmines, Dublin 6 for training and meetings
Report to: Nurse Support Line Manager
Contract: Part time (20 hours per week), (Mon 12-4pm; Tues-Fri 1pm – 5pm)
Job Status: 2 year contract
The Irish Heart Foundation is a community of people who fight to protect the cardiovascular health of everyone in Ireland. Together we are working to eliminate preventable death and disability from heart disease and stroke, and to support and care for those living with these life-changing conditions. We work to achieve this by:
- Caring for and speaking out for people in the community living with heart conditions and stroke, and their families
- Innovating and leading in health promotion and prevention to change health behaviours and reduce cardiovascular risk
- Building a nation of lifesavers through CPR training
- Campaigning and advocating for policies that support people to live healthier lives
- Information provision
We currently have approx. 120 employees and over 130 volunteers working towards the Company’s vision of a future where no hearts are broken by preventable heart disease.
Nurse Support Line (Helpline) role:
This role encompasses a number of strands of key service delivery from the Patient Support department. This includes the nurse support line (helpline) phone and email information service; assessing need and supporting stroke survivors and their carers on our Stroke Connect service; and assessing needs and supporting people with heart conditions on our Heart Connect service.
The helpline is extending opening times to Monday to Friday 9 am to 5pm service. This role is for a nurse with relevant experience, to provide telephone and email support to callers to our helpline and to members of our heart and stroke support services.
Key Responsibilities:
- Make and answer calls in accordance with operating guidelines of the service.
- Respond to queries by both phone and email, in a supportive manner, ensuring caller dignity and confidentiality.
- Conduct needs assessments (by phone) with new Stroke Connect and Heart Connect members.
- Conduct risk assessments where necessary.
- Provide advice and guidance to people affected by stroke, heart conditions and thrombosis.
- Provide follow up advice and information to clients in our support services as required. This may include liaising with the client’s medical team (very occasionally), with client consent.
- Using your own judgement and experience, use the IHF knowledge base to inform clients of and signpost clients to appropriate services and resources.
- Ensure that information given to callers, both verbal and non-verbal is from reliable sources.
- Share any new information with other members of the nurse support line team.
- Keep up to date with new developments in stroke, heart conditions and thrombosis.
- Attend training as required and maintain a CPD log. This will include mandatory training on the IHF database/CRM and mandatory in-person training in Head Office approximately three-times per year.
- Attending an all-team mandatory weekly service delivery meeting via teams for one hour.
- Attend other service meetings as required.
- Keep informed of any campaigns and events which may result in an increased number of calls on a specific issue.
- Forward information to callers – leaflets, booklet and so on.
- Participate in Quality Assurance measures including call evaluation and call monitoring.
- Participate in promotion campaigns to raise awareness of helpline.
Health & Safety
- Be familiar with and follow all health & safety protocols and risk management controls and ensure that appropriate steps are taken to protect the safety, health and welfare of oneself and that of staff, volunteers and people using the services that come under the areas of responsibility for this position.
Administrative tasks
- Become proficient in using the IHF database/CRM and the elements of the MS Office Suite required for the role (MS Word, Excel and MS Teams).
- Create, update and maintain client records as required in service delivery.
- Provide reports and complete reporting templates as required.
Qualifications and skills
- Registered General Nurse with a minimum of two-year’s experience working in cardiology or similar services.
- CNS I qualification is desirable.
- Excellent computer skills are essential for this role, with a good working knowledge of Excel, Word and relational databases.
- Excellent communication skills – phone and written communications. This will require an ability to quickly process information given by callers and to provide responses to queries with confidence and empathy using your clinical knowledge and IHF information resources.
- Comfortable working by phone with people who have challenging physical and psychological disabilities.
- Ability to work in a team, flexibility and excellent interpersonal skills.
Location and hours of work
Working remotely, 20 hours per week, Mon 12-4pm; Tues-Fri 1pm – 5pm. Working hours are fixed. A laptop and phone will be provided. The nurse is required to have broad band with good internet coverage at their remote working location - usually their home. This workspace should also allow the nurse to communicate confidentially with phone callers.
The above is a guide to the nature of the work required. It is not wholly comprehensive or restrictive. This job description will be reviewed in line with business needs.
Benefits of working with Irish Heart Foundation:
Flexible working with our hybrid model, our employees enjoy more flexibility working from home and our office location in Rathmines. The offices are open 5 days however as per our hybrid model, you are only required to work 2 days in the office, if preferable.
We provide benefits to help you protect your health and financial security; and give you peace of mind.
· Pension scheme with employer contributions, from day 1 of service
· Life assurance, from day 1 of service
· Income continuance/disability benefit, from day 1 of service
· Paid maternity leave
· Sick leave policy
· Generous annual leave policy to include company days
· Employee assistance programme
· A wonderful office we are proud of with excellent working, kitchen and changing facilities
· Events organised by the Social Club and Health and Well-being Committee
· CPR Training
We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Details of Role and Application process
The Irish Heart Foundation seeks to employ a nurse, working 20 hours per week on the helpline and patient support services other stroke and heart services. Additional hours may be available occasionally and will be allocated as available.
· Of the standard 20 hours per week, 1 hour will be attendance at a mandatory team meeting and the remaining 19 hours will involve taking and making calls and emails or attending other meetings and training.
· Rostered days and hours are fixed: Mon 12-4pm; Tues-Fri 1pm – 5pm
· Attendance at the mandatory weekly service delivery meeting is also required regardless of shift times.
· Attendance at mandatory training, including database training and in-person training in Head Office (approx. three per year) is required, regardless of shift times.
· Holiday leave will be approved on a first come, first served basis (ensuring the service is covered at all times).
Application process
To apply please provide an up-to-date curriculum vitae and cover letter outlining how you suit the post by email :
Email: [email protected]
Closing date: 17th July
Please note the role you are applying for in the subject of the email i.e Patient Support Nurse
The Irish Heart Foundation has a no smoking or vaping policy. Employees are not permitted to smoke whilst undertaking any duties on behalf of the Foundation.
Please be advised the IHF retains all candidate data for a period of 12 months after which it is deleted. Should you wish to have your details deleted earlier than this please contact HR directly to request us to do so.
Please find IHF Privacy Policy https://irishheart.ie/privacy-policy/
If you have any accommodation needs throughout the recruitment process, please contact [email protected]
The Irish Heart Foundation is an equal opportunities employer.
RCN: 20008376 | CRO: 23434
Pay: €26.27 per hour
Benefits:
- Bike to work scheme
- Company events
- Company pension
- Employee assistance program
- Sick pay
- Work from home
Application question(s):
- Are you a Registered General Nurse with a minimum of two-year’s experience working in cardiology or similar services?
- Are you comfortable working by phone with people who have challenging physical and psychological disabilities?
Work Location: Hybrid remote in Rathmines, County Dublin
