Find Welcome center Jobs in Dublin, D

Lead Support Engineer - Automation
eBay Inc. —Dublin, County Dublin
- Full-time
- Azure
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DC Architect
Tata Consultancy Services —Dublin, County Dublin
- Call to connect
- Azure
- AWS
- Mentoring
Software Engineer
eBay Inc. —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- C++
13h
Senior Systems Engineer
Arista Networks —Dublin, County Dublin
- On call
- Computer Science
- Administrative experience
- Bachelor's degree
Quick apply
Indirect Tax Manager – EMEA VAT
eBay Inc. —Dublin, County Dublin
- Full-time
- English
- Research
- Analysis skills
Software Development Manager, Network Monitoring and Remediation
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- AWS
- Team management
11d
Custody Tax Account Manager
BNP Paribas —Dublin, County Dublin
- Full-time
- English
- Communication skills
- Annual leave
CRM Functional Lead — Microsoft Dynamics
Marsh —Dublin, County Dublin
- Full-time
- Azure
- Sales
- DevOps
Senior Civil Engineer , Data Centre Design Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AutoCAD
- Engineering
- Microsoft Office
Project Delivery Manager, Power Solutions Team
Amazon Energy Eoraip Limited —Dublin, County Dublin
- Full-time
- Spanish
- Engineering
- English
Water Systems Design Engineer, DC Design Engineering
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Management
- Engineering
- System design
9d
Packaging Manager/Expert for Labels, Flexibles and Bags (d/f/m)
Henkel —Dublin, County Dublin
- Full-time
- Engineering
- English
- Master's degree
- Work from home
Quick apply
Senior Manager- Origination and Development
Equinix —Dublin, County Dublin
- Full-time
- Spanish
- Engineering
- English
Principal MTS– Distributed Data Platform
eBay Inc. —Dublin, County Dublin
- Full-time
- Java
- AI
- Communication skills
Sr. SDE, Distributed Databases
eBay Inc. —Dublin, County Dublin
- Full-time
- Computer science
- Computer Science
- Master's degree
Software Engineering Manager
eBay Inc. —Dublin, County Dublin
- Full-time
- Computer Science
- System design
- Java
Senior Network Engineer - Solution Test
Arista Networks —Dublin, County Dublin
- Full-time
- Master's degree
- Bachelor's degree
- Scripting
Quick apply
Senior Design Program Manager, EMEA/APAC Data Center Design Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Project management
- AI
Controls Engineer, Controls Engineer
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3d
Sr. Technical Program Manager, Network Monitoring and Remediation
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Project management

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Lead Support Engineer - Automation

eBay Inc. -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

CI/CD
Azure
Google Cloud Platform
Java
AWS
Distributed systems
REST
Scripting
AI
Communication skills
Python

Full job description

JOB DESCRIPTION

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

We are seeking a highly motivated L2 Lead Support Engineer with strong automation expertise to join our engineering team. This role is responsible for providing advanced production and application support for customer-facing and internal business-critical platforms while driving automation initiatives that improve reliability, operational efficiency, and system stability. The position works closely with Engineering, Quality Engineering, Infrastructure, and Business teams to support complex distributed systems, integrations, and contact center technologies.

What you will accomplish:

Provide advanced L2 support for customer-facing and internal business-critical applications, ensuring reliable platform operations and SLA compliance.
Investigate, troubleshoot, and resolve complex issues across distributed systems, integrations, APIs, and batch processing environments.
Conduct root cause analysis and implement permanent corrective actions to reduce recurring incidents and improve platform stability.
Design and deliver automation solutions that reduce manual effort, improve operational efficiency, and decrease mean time to resolution (MTTR).
Develop and maintain tools, scripts, and workflows for monitoring, alerting, log analysis, and self-healing capabilities.
Support and enhance contact center platforms and integrations, including call routing, IVR, and workforce management-related services.
Collaborate with cross-functional teams during releases, incidents, and continuous improvement initiatives to strengthen system reliability and operational effectiveness.

What you will bring:

5+ years of experience in Application Support, Production Support, L2 Support, Site Reliability Engineering, or similar roles.
Strong scripting or programming skills using Python, Java, Shell, or comparable technologies.
Experience building, maintaining, or enhancing automation frameworks and operational tooling.
Hands-on experience working with REST APIs, integration-based systems, and batch processing environments.
Experience using monitoring, observability, and alerting tools to support high-availability systems.
Strong troubleshooting, communication, and documentation skills, with the ability to work effectively across technical and business teams.
Experience supporting contact center technologies such as Genesys Cloud, IVR systems, ACD routing, call flows, or workforce management integrations is highly desirable. Exposure to AI-powered tools, cloud platforms (AWS, GCP, Azure), CI/CD practices, DevOps methodologies, databases, and performance analysis is a plus.

Additional Information:

Participation in an on-call rotation is required.
This role is well suited to someone who values automation, continuous improvement, and building resilient, self-healing systems within complex, high-scale environments.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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welcome center jobs in dublin, d

Lead Support Engineer - Automation

DC Architect

Software Engineer

Senior Systems Engineer

Indirect Tax Manager – EMEA VAT

Software Development Manager, Network Monitoring and Remediation

Custody Tax Account Manager

CRM Functional Lead — Microsoft Dynamics

Senior Civil Engineer , Data Centre Design Engineering

Project Delivery Manager, Power Solutions Team

Water Systems Design Engineer, DC Design Engineering

Packaging Manager/Expert for Labels, Flexibles and Bags (d/f/m)

Senior Manager- Origination and Development

Principal MTS– Distributed Data Platform

Sr. SDE, Distributed Databases

Software Engineering Manager

Senior Network Engineer - Solution Test

Senior Design Program Manager, EMEA/APAC Data Center Design Engineering

Controls Engineer, Controls Engineer

Sr. Technical Program Manager, Network Monitoring and Remediation

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