Find Mobile expert Jobs in Ireland

Desktop & Site Support Engineer
Teleperformance —Dublin, County Dublin
- Management
- Customer service
- Windows
Desktop Support Engineer
Teleperformance —Dublin, County Dublin
- Management
- Customer service
- Windows
Microsoft D365 Technical Consultant
BearingPoint Ireland —Dublin, County Dublin
- Hybrid work
- Communication skills
Technical Sales Advisor - East Limerick/South Tipperary Region
Roullier —Cork, County Cork
- Sales
- Communication skills
- Employee assistance program
12d
Food Supervisor
Applegreen Stores —Naas, County Kildare
- Full-time
- Employee assistance program
- Referral programme
Quick apply
Agency Partner Manager, TikTok Shop Ads - Scaled Growth UKI
TikTok —Dublin, County Dublin
- Sales
- Business development
AI Engineer
CR2 —Dublin, County Dublin
- Hybrid work
- Computer Science
- Java
- SQL
Quick apply
7d
Taco Bell Manager
Applegreen Stores —Naas, County Kildare
- Full-time
- No degree
- Communication skills
- Employee assistance program
- Referral programme
Quick apply
International Project Compliance Manager
Designer Group —Dublin, County Dublin
- Full-time
- Organisational skills
- Communication skills
Quick apply
Front End Developer (Senior)
Tata Consultancy Services —Dublin, County Dublin
- Call to connect
- Azure
- JavaScript
- No degree
Product Marketing Manager (Shop Ads, Commerce) SMB EUI
TikTok —Dublin, County Dublin
- Marketing
Deli Manager
Applegreen Stores —Kilkenny, County Kilkenny
- Full-time
- No degree
- Communication skills
- Employee assistance program
- Referral programme
Quick apply
8d
Field Sales Representative – Dublin , Dundalk , Meath & Cavan
Field Management Ireland —Navan, County Meath
- €30,000–€32,000 a year
- Full-time
- Sales
- English
- Organisational skills
- Annual leave
Quick apply
Engineering Manager (m/f/d)
Affinidi —Dublin, County Dublin
- Remote
- AWS
- JavaScript
- Leadership
Quick apply
4d
Senior Software Engineer / Web Developer (AEM)
PlayStation Global —Dublin, County Dublin
- Computer Science
- Java
- Master's degree
Night Shift Operator
Applegreen Stores —Naas, County Kildare
- Full-time
- No degree
- Communication skills
- Employee assistance program
- Referral programme
Quick apply
12d
Senior Legal Counsel – Cybersecurity & Data Protection
paypal —Dublin, County Dublin
- Full-time
- Doctoral degree
- Project management
- Annual leave
9d
Deli Supervisor
Applegreen Stores —Cork, County Cork
- Part-time
- No degree
- Leadership
- Communication skills
- Employee assistance program
- Referral programme
Quick apply
2d
Residential Leader (Social Care Manager 1/CNM1)
Muiriosa Foundation —County Westmeath
- Full-time
- Nursing
- Management
- Mentoring
- Employee assistance program
11d
Publisher Account Manager
Koneo Mobile Inc. —Dublin, County Dublin
- No degree
- Marketing
Quick apply

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Desktop & Site Support Engineer

Teleperformance -
Dublin, County Dublin

Apply Now

Job details

Permanent

Qualifications

Telephony
Management
Customer service
Windows
Microsoft Office
Continuous improvement
Communications
Communication skills

Full job description

Overview

VACANCY: Desktop Support Engineer

Job Type: Permanent

Location: Dublin (Hybrid)

Hours: -37.5 Hours per week.

Out of hours work may be required.

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Role

As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
Software deployment and updates for all devices used in the estate
Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
Support and triage of major incident impacting business productivity and ability to maintain client KPIs
Gather and submit evidence in relation to quarterly and annual security policies, and external audits
Identifying business risks and ensuring adherence to internal and external security requirements
Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

Requirements

Ability to attain CTC and SC clearance as per UK government requirements.
Ability to maintain a high degree of customer service for all support queries.
Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
Proactive approach, ability to prioritise and manage own workload.
Ability to solve complex problems & participate in continuous improvement.
Excellent oral and written communication skills.
Keen attention to detail.
Ability to relate to others in a positive manner. Strong team focus.
Experience with MS Office Packages

Skills and Experience (advantageous)

Experience and/or Qualifications in an IT field
Experience with Windows 10 & 11
Experience working with VDI solutions
Experience with Cisco Networking desirable.
Experience with MECM for software deployment, OS build and patch management
Experience of managing and implementing Group Policy in an enterprise environment.
Experience with Anti Virus software and managing cyber security threats
Experience working with O365 products and services
Working experience of ITIL and/or ISO270001 processes and procedures.
Proactive approach, ability to prioritise and manage own workload
Ability to solve complex problems & participate in continuous improvement.

Apply Now

Refine Your Search

mobile expert jobs in ireland

Desktop & Site Support Engineer

Desktop Support Engineer

Microsoft D365 Technical Consultant

Technical Sales Advisor - East Limerick/South Tipperary Region

Food Supervisor

Agency Partner Manager, TikTok Shop Ads - Scaled Growth UKI

AI Engineer

Taco Bell Manager

International Project Compliance Manager

Front End Developer (Senior)

Product Marketing Manager (Shop Ads, Commerce) SMB EUI

Deli Manager

Field Sales Representative – Dublin , Dundalk , Meath & Cavan

Engineering Manager (m/f/d)

Senior Software Engineer / Web Developer (AEM)

Night Shift Operator

Senior Legal Counsel – Cybersecurity & Data Protection

Deli Supervisor

Residential Leader (Social Care Manager 1/CNM1)

Publisher Account Manager

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