Find Service senior analyst Jobs in Dublin, D

Lean Six Sigma Digital Transformation Leader
Teleperformance —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Project Analyst - Retail Blueprint
SSE —Dublin, County Dublin
- €40,000–€74,200 a year
- Customer service
- Gym membership
3d
Senior Software Engineer
Mastercard —Dublin, County Dublin
- Full-time
- Computer Science
- English
- Java
Senior Product Manager
RWS Group —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Sales
- No degree
9d
Senior Data Engineer
Elwood Roberts —Dublin, County Dublin
- €350–€410 a day
- Full-time
- English
- SQL
- AWS
Quick apply
Manager, Centralized Operations
SEI Investments —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- English
- Finance
- Annual leave
9d
Senior .NET Engineer
FDM Group —Dublin, County Dublin
- No degree
- Agile
- Leadership
- Annual leave
12d
Manager Security Operations
Maples Group - Legal Services —DUBLIN 2, County Dublin
- On call
- Analysis skills
- Presentation skills
- No degree
- Life insurance
Senior Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Workplace Solutions - Marketing Data Analyst, Vice President
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Marketing
- Analytics
12d
Data Engineer
Kitman Labs —Dublin, County Dublin
- Full-time
- Hybrid work
- SQL
- AWS
- AI
12d
Product Owner - Mortgages
NTT Ltd —Dublin, County Dublin
- Full-time
- Hybrid work
- Agile
- Banking
Finance Business Partner
RWS Group —Dublin, County Dublin
- Full-time
- Microsoft Excel
- ERP systems
- English
Product Owner
Davy —Dublin, County Dublin
- Full-time
- Hybrid work
- SQL
- Analysis skills
- No degree
- Employee assistance program
Quick apply
Lead Salesforce Technical Analyst
Davy —Dublin, County Dublin
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- Continuous improvement
- Employee assistance program
Quick apply
Senior Director, Network Pricing Strategy
Optum —Dublin, County Dublin
- Full-time
- Leadership
- Analytics
Senior Data Engineer
Expleo —Dublin, County Dublin
- SQL
- AWS
- Analysis skills
9d
Senior Associate, Fund/Client Accounting
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Accounting
IT Risk Analyst
Davy —Dublin, County Dublin
- Hybrid work
- Presentation skills
- IT
- Communication skills
- Employee assistance program
Quick apply
Data & AI Consultant – Associate Director - ROI / Belfast
Grant Thornton —Dublin, County Dublin
- Full-time
- Azure
- SQL
- Business development
11d

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Lean Six Sigma Digital Transformation Leader

Teleperformance -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Sales
Customer service
Lean
Process improvement
Microsoft Office
Profit and loss
Six Sigma
Analysis skills
Project management
Presentation skills
Bachelor's degree
Computer skills
Data visualisation
AI
Business
Leadership
Communication skills

Full job description

Overview

Job Title: Lean Six Sigma Digital Transformation (LSDT) Leader

Department: Operations

Management Responsibility for: NA

Travel Required: Yes / Infrequent

Reports to: Sr Director of Operations

Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role

Contract Type: Full Time - Permanent

Grade: TBC

Job Summary / Overview

The Lean Six Sigma Digital Transformation Leader, who will be responsible for driving continuous improvement initiatives, leveraging data-driven insights, and embedding Lean Six Sigma methodologies, Digital Transformation across the organization. This role partners with business leaders to identify opportunities, streamline processes, enhance customer experience, and deliver measurable business outcomes.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Lead and manage Lean Six Sigma projects (DMAIC, Kaizen, etc.) to improve efficiency, quality, and performance across business functions.
Analyze complex datasets to generate actionable insights and present findings to senior leadership.
Translate business challenges into improvement opportunities supported by Lean Six Sigma methodologies.
Develop, implement, and monitor KPIs to track operational performance and project impact.
Mentor, coach, and train employees on Lean Six Sigma tools, techniques, and best practices.
Partner with cross-functional stakeholders to ensure alignment between improvement initiatives and strategic business goals.
Drive a culture of continuous improvement and data-driven decision-making.
Maintain project documentation, ensuring transparency, governance, and compliance with standards.
Ability to work with Cross functional, highly matrix organization in a client facing role.
Ability to lead, provide required steer to quality, process excellence analysts
Ability to train large group on Lean, FMEA, Six Sigma Methodologies and build lean six sigma DNA
Deliver business outcome driven high impact Lean Six Sigma Projects across (Metrics, Process, Automation)
Sound understanding of QPA, RPA, AI, AGI technologies and leverage them to deliver meaningful business impact to internal/external customers.
Define and execute Lean, six Sigma Digital Transformation roadmap across portfolio of accounts.
Ability to drive RCA, bridge plan, glide paths, conduct process capability studies (CPk)
Ability to understand and explain complex problem in layman language
Conduct Design Thinking Workshops
The above list is not exhaustive, and role will evolve in terms of scope, size and scale so ability to take higher responsibilities.

Main Job Requirements

Education and Specific Training

Bachelor’s degree or equivalent experience in a call centre or business-related field (e.g., management, sales)

Special credentials

Experience of working with MSP and born in cloud clients preferred
Experience in BPO and Contact Centre environments
Experience in supporting large portfolio teams (500+) as LSDT leader

Required Skills

Technical & Functional Skills

Comprehensive computer skills
Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others
Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred
Technical support, Customer Service, Trust & Safety domain experience preferred

Qualifications & Skills

Lean Six Sigma – Green Belt & Black Belt required. Master Black Belt strongly preferred.
12+ years of experience in process improvement, operational excellence, or business transformation.
Proven ability to deliver measurable improvements in efficiency, quality, and cost reduction.
Strong analytical skills with experience in data visualization and reporting tools
Excellent leadership, coaching, and stakeholder management skills.
Strong communication & presentation skills with the ability to influence at all levels of the organization.
Project management expertise with the ability to handle multiple initiatives simultaneously.

Key Competencies

Continuous improvement using Lean Six Sigma methodology
Kaizen, FEMEA, ADKAR
Data-driven decision-making
Change management
Continuous improvement mindset
Collaboration and stakeholder influence
Superior analytical ability
Superior communication skills
Commercially astute (P&L, Revenue Generation, Cost Optimization)
Flexibility & Availability
Sound reasoning & judgement
Excellent leadership and management skills
Planning and organizing
Lead by example / integrity
Critical thinking & problem solving
Employee & Client satisfaction orientated
Self-motivated and can motivate others
Highly advanced team building skills
Strategic and commercial thinker
High levels of resilience and focus
Coaching & developing managers into leaders
Advanced facilitation & presentation skills
Advanced KPI, SLA, OLA, XLA knowledge and understanding
Staffing & Billing models
Risk & compliance

#LI-CW1

Apply Now

Refine Your Search

service senior analyst jobs in dublin, d

Lean Six Sigma Digital Transformation Leader

Project Analyst - Retail Blueprint

Senior Software Engineer

Senior Product Manager

Senior Data Engineer

Manager, Centralized Operations

Senior .NET Engineer

Manager Security Operations

Senior Software Engineer

Workplace Solutions - Marketing Data Analyst, Vice President

Data Engineer

Product Owner - Mortgages

Finance Business Partner

Product Owner

Lead Salesforce Technical Analyst

Senior Director, Network Pricing Strategy

Senior Data Engineer

Senior Associate, Fund/Client Accounting

IT Risk Analyst

Data & AI Consultant – Associate Director - ROI / Belfast

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