Find Director of quality assurance Jobs in County Dublin

Project & Change Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Chair, MRCPI Obstetrics & Gynaecology Examinations Board
RCPI —DUBLIN 2, County Dublin
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Quick apply
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Director of Transmission System Operator Markets (TSO)
Eirgrid —Dublin, County Dublin
- Leadership
Quick apply
9d
Head of Design - Decarbonisation
Alternative Heat —Santry, County Dublin
- Full-time
- No degree
Quick apply
Internal Audit Manager - French Speaker
StoneX Group —Dublin, County Dublin
- Management
- English
- Analysis skills
11d
Data & AI Transformation Senior Manager / Director - Data & AI Consulting - Advisory
PwC —Dublin, County Dublin
- Full-time
- Azure
- Research
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CRM Executive - Brown Thomas, Dublin
Chanel —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Tax Manager
Russell Brennan Keane —Dublin, County Dublin
- Business development
- Communication skills
- Employee assistance program
Head of Health & Safety
Harris Group —DUBLIN 12, County Dublin
- Leadership
- Annual leave
Quick apply
12d
Associate Director - Roads, Public Transport, & Greenways
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Project management
- Mentoring
- Contracts
Technical Delivery Director - AI, Agentic Systems & Production AI
EPAM Systems, Inc. —Dublin, County Dublin
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
- Employee stock purchase plan
- Referral programme
Associate Director of Traffic Engineering (Dublin / Cork / Belfast)
Jacobs —Dublin, County Dublin
- Hybrid work
- Engineering
- Mentoring
- Leadership
Team Liaison Nurse, Clinical Nurse Manager 2 Grade
St Patrick's Hospital —Dublin, County Dublin
- €63,193–€79,808 a year
- Full-time
- Acute care experience
- Leadership
- Communication skills
- Annual leave
6d
Relationship Manager (12-month Fixed-Term Contract)
HSBC Global Services Limited —Dublin, County Dublin
- €70,000–€88,000 a year
- Full-time
- Bachelor's degree
2d
CRM Developer
Glen Dimplex Europe Holdings Ltd —Cloghran, County Dublin
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
Quick apply
13d
Senior Associate Director Transport Planner (Dublin / Cork / Belfast)
Jacobs —Dublin, County Dublin
- Hybrid work
- Business development
- Mentoring
- Leadership
- Annual leave
Senior Engineering & Safety Manager
Glanmore Foods —Dublin, County Dublin
- Weekend availability
- Analysis skills
- No degree
- Electrical Engineering
- Employee assistance program
4d
Senior Digital Marketing & Social Media Manager
Ecocem —Dublin, County Dublin
- Full-time
- Hybrid work
- Social media management
- AI
- Leadership
Quick apply
Director, Web Platform & Technology
MongoDB —Dublin, County Dublin
- Hybrid work
- Azure
- AWS
- Agile
Player and Game Lead - Performance Support
Football Association of Ireland —DUBLIN 15, County Dublin
- Hybrid work
- Management
- Mentoring
- Communication skills
- Free parking
- Employee assistance program
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10d

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Project & Change Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Jira
Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Project management
Bachelor's degree
Project management software
Microsoft Project
Leadership
Financial acumen
Communication skills

Full job description

Overview:

Job Title: Project & Change Delivery Manager

Department: Operations

Management Responsibility for: Individual Contributor Role

Travel Required: Yes / Infrequent

Reports to: Sr Director Operations & Service Delivery

Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role

Contract Type: Full Time - Permanent

Grade: TBC

Job Summary / Overview

Project & Change Delivery Manager plans, executes, and closes projects, ensuring they are delivered on time, within budget, and according to specifications. They define project goals, manage resources and teams, mitigate risks, and maintain clear communication with stakeholders throughout the project lifecycle. They are ultimately responsible for the successful outcome of the project and change delivery.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Planning & Scheduling: Defining project scope, goals, milestones, and timelines.
Resource & Budget Management: Allocating resources efficiently and controlling costs to stay within budget.
Team Leadership: Assembling, directing, and motivating project teams
Risk Management: Identifying, monitoring, and mitigating potential project risks.
Communication & Reporting: Keeping stakeholders, clients, and upper management informed of progress.
Quality Assurance: Ensuring deliverables meet expected standards and project goals.
Project manage multiple small to medium scale projects from scoping through to Implementation and roll out
Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support
Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects
Translate business requirements into implementation plans, furthering our mission of protecting and supporting our client community
Play an active role by contributing to improving policies, products, processes and support system solutions
SOW Compliance, Facilities Coordination, SOW Audit Compliance, Projectization, Inventory Management
Client Syncs - Upcoming Projects, Task Management, Escalation Report
Change Management – Attend CAB meeting, Drive Changes & updates process, Business Review Management, Weekly/Monthly/Quarterly Review Management
Agenda Coordination, Changes & Updates Reporting, Non-Conformance Task Management
Other duties as assigned.

Main Job Requirements

Education and Specific Training

Bachelor’s degree or equivalent experience in BPO

Work Experience

Graduated, PMP certified, Financial Acumen
Prior BPO Projects, Transitions (Lift & shift, New Program Launches) experience
5+ years Project Management, Program Management and Change delivery experience, with expertise in process management, operations-based projects and a strong track record in implementation of these projects
Proven ability to manage multiple projects concurrently through successful implementation in an operational environment
Proven ability to optimize Scope, Quality, Time & Cost aspects of Projects
Ability to work in a fast-paced environment with minimal guidance
Experience working with internal/ external stakeholders in multiple geographic regions
ADKAR Model for Change Management: Focuses on individual transitions: Awareness, Desire, Knowledge, Ability, and Reinforcement
Experience of working with MSP and born in cloud clients preferred
Experience in BPO and Contact Centre environments
Experience of supporting large Operations (500+) with strong focus on engagement and work culture

Required Skills

Technical & Functional Skills

PMP, Prince2 certified
Technical support, Customer Service, Trust & Safety domain experience preferred
Organization & Planning: Strong project management methodologies (e.g., Agile, Waterfall).
Communication: Excellent interpersonal skills to manage diverse teams and client expectations.
Problem-Solving: Ability to handle unexpected issues and adapt to changes.
Tools: Proficiency in project management software (e.g. MS Project, Jira)
Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others
Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Apply Now

Refine Your Search

director of quality assurance jobs in county dublin

Project & Change Delivery Manager

Chair, MRCPI Obstetrics & Gynaecology Examinations Board

Director of Transmission System Operator Markets (TSO)

Head of Design - Decarbonisation

Internal Audit Manager - French Speaker

Data & AI Transformation Senior Manager / Director - Data & AI Consulting - Advisory

CRM Executive - Brown Thomas, Dublin

Tax Manager

Head of Health & Safety

Associate Director - Roads, Public Transport, & Greenways

Technical Delivery Director - AI, Agentic Systems & Production AI

Associate Director of Traffic Engineering (Dublin / Cork / Belfast)

Team Liaison Nurse, Clinical Nurse Manager 2 Grade

Relationship Manager (12-month Fixed-Term Contract)

CRM Developer

Senior Associate Director Transport Planner (Dublin / Cork / Belfast)

Senior Engineering & Safety Manager

Senior Digital Marketing & Social Media Manager

Director, Web Platform & Technology

Player and Game Lead - Performance Support

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