Find Desktop support Jobs in Ireland

IT Helpdesk Support Technician
EOS —Dublin, County Dublin
- Evening shift
- Customer service
- Bachelor's degree
- Communication skills
Quick apply
4d
Accountant, Financial Reporting
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Accounting
- IT
- Accounting
12d
Graduate Engineer - Ballyhaunis
EPS Group —Ballyhaunis, County Mayo
- Full-time
- Microsoft Office
- Communication skills
Quick apply
10d
Engineering Manager - Pay
Phorest —DUBLIN 1, County Dublin
- Remote
- Computer Science
- System design
- Java
- Employee assistance program
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Graduate Quantity Surveyor
Sacyr —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Employee discount
6d
Senior 1LOD (First Line of Defense) KYC Policy Manager
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Administrative experience
- Presentation skills
- Bachelor's degree
DAST Program & Technical Lead
Tata Consultancy Services —Letterkenny, County Donegal
- Call to connect
- Spanish
- Azure
- No degree
Key Strategic Account Lead
Vertiv —Bun na hAbhann, County Donegal
- Word processing
- Engineering
- Bachelor's degree
Mechanical Fitter
EPS Group —Naas, County Kildare
- Full-time
- Analysis skills
- Organisational skills
- Welding
Quick apply
THERMAL ENGINEER
Nitrexo —Midleton, County Cork
- Full-time
- English
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ECI On-Site Project Engineer & HSQE Officer
EPS Group —Ballymahon, County Longford
- Full-time
- In-person
- Communication skills
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12d
LEAD ADMINISTRATOR L1
Wipro Limited —Dublin, County Dublin
Structural Engineer
EPS Group —Mallow, County Cork
- Full-time
- Hybrid work
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13d
ADMINISTRATOR L3
Wipro Limited —Dublin, County Dublin
13d

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IT Helpdesk Support Technician

EOS -
Dublin, County Dublin

Quick apply

Job details

4 days ago

Qualifications

Jira
Operating systems
Customer service
Slack
Technical support
Bachelor's degree
Communication skills
Help desk
Information Technology

Full job description

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

As a Helpdesk Operations Technician, you will play a crucial role in ensuring the smooth and efficient operation of our organization's information technology infrastructure. You will be responsible for providing technical support to our client, resolving issues promptly, and maintaining a high level of customer satisfaction. Your expertise and dedication will contribute to the overall success of our IT department and the company as a whole.

This role will cover an evening shift between 3pm and 11pm

RESPONSIBILITIES:

Processing of laptop replacement queue.
First point of contact within Global Service Desk (GSD) support channels including (but not limited to) ITSM ticketing platforms, Slack support channels (as determined by GSD leadership), and in-office walk-up support.
Respond to common technical difficulties, training and guidance requests from user base involving desktop/laptop hardware and software/applications
Monitoring and actioning appropriate ITHELP Jira queues as directed by GSD
Software Provisioning / Deprovisioning within scope/access constraints of role within GSD
Adherence to standard escalation processes for IT tickets
Adherence to standard ticket handling practices as directed by GSD (e.g., components, labels, other ITSM related fields)
Slack Administration (within role access constraints)
Google Workspace Administration (within role access constraints)
Laptop imaging and set up for new and existing employees.
Ensure Standard Operation Principles (SOPs) are followed, and all processes and procedures adhere to EOS company policy/standards.
Primary ownership of cadenced (as directed by GSD) office desk workspaces for peripheral testing, replacement and general tech readiness
Other IT/Helpdesk support as needed.

QUALIFICATIONS:

Technical certification or bachelor's degree in IT-related field preferred.
Ability to communicate and write proficiently in a corporate environment.
1+ years of proven experience in a helpdesk or technical support role or a relevant degree.
Strong understanding of Apple operating systems, software applications, and network systems.
Excellent problem-solving and communication skills.
A commitment to providing exceptional customer service.
Ability to work independently and in a team-oriented environment.
Familiarity with IT service management (ITSM) and helpdesk software is a plus.

This Helpdesk Operations role is an opportunity to make a meaningful impact within our organization by delivering effective technical support, improving end-user experiences, and contributing to the overall success of our IT operations. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply and join our dynamic team.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

#INDEMEA #LI-CT2 #LI-Onsite

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Refine Your Search

desktop support jobs in ireland

IT Helpdesk Support Technician

Accountant, Financial Reporting

Graduate Engineer - Ballyhaunis

Engineering Manager - Pay

Graduate Quantity Surveyor

Senior 1LOD (First Line of Defense) KYC Policy Manager

DAST Program & Technical Lead

Key Strategic Account Lead

Mechanical Fitter

THERMAL ENGINEER

ECI On-Site Project Engineer & HSQE Officer

LEAD ADMINISTRATOR L1

Structural Engineer

ADMINISTRATOR L3

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