Find Manager service architect Jobs in Dublin, D

Customer Success Manager (VCF)
Ergo —Dublin, County Dublin
- English
- Analysis skills
- Communication skills
11d
Manager, Engineering (Backend Development)
Sonatus —Dublin, County Dublin
- Computer Science
- Engineering
- Java
- Annual leave
- Life insurance
Quick apply
Data Architect, Charles River Development, Vice President
State Street —DUBLIN 2, County Dublin
- Full-time
- Computer Science
- System design
- Master's degree
Site Reliability Engineer - Foundation Team
Global-e —Dublin, County Dublin
- Full-time
- DevOps
- AWS
- Budgeting
Quick apply
Staff AI Designer
Intercom —Dublin, County Dublin
- Hybrid work
- Annual leave
- Work from home
Senior AWS Engineer
ResMed —Dublin, County Dublin
- Full-time
- Computer Science
- Salesforce
- DevOps
- Referral programme
4d
Technical Account Manager, Enterprise Support, Strategic Industries, Energy
Amazon Web Services EMEA SARL (Irish Branch) —Dublin, County Dublin
- Full-time
- English
- AWS
- Leadership
- Employee assistance program
5d
Director, Data engineering
Mastercard —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- Analytics
Dynamics 365 Business Central Lead Consultant
BearingPoint Ireland —Dublin, County Dublin
- Hybrid work
- Sales
- Master's degree
- Analysis skills
9d
Senior Mechanical Sustainability Engineer, Data Center Engineering Sustainability
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- AWS
- Analysis skills
CSA Engineer
Mercury Engineering —Dublin, County Dublin
- Construction experience
Senior Consultant - Networking & Security
Triangle Computer Services —Dublin, County Dublin
- Scripting
- Linux
- In-person
AI Implementation Programme Manager
Expleo —Dublin, County Dublin
- Azure
- Computer Science
- Project management
2d
Software Engineer (AEM)
PlayStation Global —Dublin, County Dublin
- Computer Science
- Java
- Master's degree
Quick apply
QA Automation Engineer
PlayStation Global —Dublin, County Dublin
- Computer Science
- Java
- Master's degree
Quick apply
Senior Technical Product Manager
Marsh —Dublin, County Dublin
- Full-time
- Agile
- Budgeting
- Communication skills
4d
Senior Solution Sales - Networking
Vodafone —Dublin, County Dublin
- Full-time
- Annual leave
Software Development Engineer II — AWS DMS Schema Conversion Team, DMS Schema Conversion
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Oracle
- Computer Science
- Java
Senior CSA Engineer
Mercury Engineering —Dublin, County Dublin
- Construction experience
Engineering and Core Technology Manager, Security
Dolby —Dublin, County Dublin
- Computer Science
- Research
- Master's degree

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Customer Success Manager (VCF)

Ergo
Dublin, County Dublin

Apply Now

Job details

Permanent
11 days ago

Qualifications

English
Analysis skills
VMWare
Account management
Communication skills
vSphere

Full job description

Ergo are seeking a Customer Success Manager (CSM) with a background in VMware technology. In this exciting role you will be responsible for driving the adoption, retention, and growth of VMware Cloud Foundation (VCF) and associated solutions across Ergo / Presidio's customer base in Ireland and the United Kingdom. This role will focus on helping customers successfully transition to, stabilize, and maximize the value of their VCF-based private and hybrid cloud environments.

This is a hybrid role with occasional office visits to Dublin office and client sites.

What will you do?

Drive adoption and utilization of VMware Cloud Foundation across assigned customer accounts, ensuring customers fully leverage their VCF licensing investments.

Monitor customer health, usage trends, and engagement levels to proactively identify opportunities and risks.

Identify and promote opportunities to expand customer value through the adoption of additional VCF solutions and add-ons, including:

Guide customers through post-sales onboarding, subscription renewals, licensing transitions, and migration from legacy VMware environments.

Define, track, and communicate key performance indicators (KPIs) and success metrics that demonstrate business value.

Conduct regular Executive Strategic Reviews (ESRs) detailing consumption metrics and optimization paths.

Proactively identify deployment challenges, technical barriers, adoption gaps, and renewal risks.

Partner closely with Broadcom Technical Account Managers (TAMs), solution architects, support teams, product specialists, and Presidio sales teams to resolve issues and drive customer success.

What do you need?

Minimum 5 years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role.

Strong understanding of data center virtualization, private cloud infrastructure, hybrid cloud architectures, and subscription-based software licensing models.

Working knowledge of the VMware ecosystem, including: VMware Cloud Foundation (VCF) / vSphere / vSAN / NSX / Aria Suite

Proven track record of dealing with C-level stakeholders and navigating complex enterprise IT governance & strong analytical, presentation, and problem-solving skills.

Excellent verbal and written communication skills in English.

Apply today for more information.

Apply Now

Refine Your Search

manager service architect jobs in dublin, d

Customer Success Manager (VCF)

Manager, Engineering (Backend Development)

Data Architect, Charles River Development, Vice President

Site Reliability Engineer - Foundation Team

Staff AI Designer

Senior AWS Engineer

Technical Account Manager, Enterprise Support, Strategic Industries, Energy

Director, Data engineering

Dynamics 365 Business Central Lead Consultant

Senior Mechanical Sustainability Engineer, Data Center Engineering Sustainability

CSA Engineer

Senior Consultant - Networking & Security

AI Implementation Programme Manager

Software Engineer (AEM)

QA Automation Engineer

Senior Technical Product Manager

Senior Solution Sales - Networking

Software Development Engineer II — AWS DMS Schema Conversion Team, DMS Schema Conversion

Senior CSA Engineer

Engineering and Core Technology Manager, Security

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