Find Chief Jobs in Blackrock, D

VP, BPO (Business Process Outsourcing) - French & English Speaking
Sidetrade —Dublin, County Dublin
- Hybrid work
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- English
- No degree
- Annual leave
- Life insurance
Quick apply
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Health Service Executive —Dublin, County Dublin
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Innealtóirí Sinsearacha Tionscadail | Senior Project Engineers – Generic - Infrastructure
Eirgrid —Dublin, County Dublin
- Engineering
- English
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5d
Technical Officer
Trinity College Dublin —Dublin, County Dublin
- €40,743–€61,557 a year
- Full-time
- Master's degree
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Davy —Dublin, County Dublin
- Hybrid work
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Director of Grid Connections
Eirgrid —Dublin, County Dublin
- Leadership
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Offshore Principal Scheduler - Offshore PMO
Eirgrid —Dublin, County Dublin
- Oracle
- Analysis skills
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5d
Executive Officer (Grade VI) NRS15453
Health Service Executive —Dublin, County Dublin
- Part-time
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Head of Risk and Head of Compliance
MUFG Investor Services —Dublin, County Dublin
- Full-time
- No degree
- Leadership
- Communication skills
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13d
Group Financial Controller
Eirgrid —Dublin, County Dublin
- Full-time
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General Manager NRS15503
Health Service Executive —Dublin, County Dublin
- Part-time
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Accelerated Growth Consultant, AGT, Google Customer Solutions, Market (English, French)
Google —Dublin, County Dublin
- €76,000–€78,000 a year
- Full-time
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- Bachelor's degree
Executive Accountant
Local Government Jobs Ireland —Dublin, County Dublin
- €61,217–€79,583 a year
2d
Head of Health, Safety and Environment
Eirgrid —Dublin, County Dublin
- No degree
- Leadership
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Sales Manager – Cloud & AI
aspire technology —Dublin, County Dublin
- Remote
- Spanish
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13d
General Practitioner - Laya Healthcare Clinics Dublin (Part-Time, Cherrywood)
Webdoctor —Dublin, County Dublin
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Senior Director, Risk & Controls (12 FTC)
Fiserv —Dublin, County Dublin
- Full-time
- In-person
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Senior Cost Consultant
Mace —Dublin, County Dublin
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Medical Scientist – Histodissection
Blackrock Health Blackrock Clinic —Dublin, County Dublin
- Full-time
- Master's degree
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- No degree
- Employee assistance program
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5d

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VP, BPO (Business Process Outsourcing) - French & English Speaking

Sidetrade -
Dublin, County Dublin

Quick apply

Job details

12 days ago

Benefits

Annual leave
Life insurance

Qualifications

French
Data lake
Customer service
English
Business

Full job description

About Sidetrade:

Sidetrade is an AI company, listed on Euronext Growth, on a mission to revolutionize the way enterprises unlock value from their customers leveraging its Order-to-Cash Intelligence platform and its Data Lake.

We’re proud of our 38 nationalities and these diverse perspectives drive our innovation, one team culture and a customer-first mindset. Sudetrade is positioned as a Gartner® Magic Quadrant™ Leader since 2022.

We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.

Curious about Sidetrade? Catch the Sidetrade Inside Out podcast.

About the role:

You will run Sidetrade's BPO operation as a living showcase of our Order-to-Cash technology. Your team collects cash for our customers on the same AI platform we sell, powered by our Data Lake and by Aimie, our AI assistant, and proves every day what best-in-class use of that platform looks like.

This is an entry point into an AI-native software company. If you are operational today and want to move into the technology industry, this role takes you there and opens paths to grow across Customer Experience and beyond. The role sits in Customer Experience, is based in Dublin, works in French and English, and reports to the Chief Customer Experience Officer.

If you recognise yourself in most of this, we want to hear from you, even if you do not match every point. The best people rarely tick every box, and we would rather meet you than miss you.

Requirements

What you’ll be doing:

Run Sidetrade's BPO operation as a live showcase of our Order-to-Cash technology, collecting cash for customers on the same AI platform, Data Lake, and Aimie assistant that we sell.
Set the BPO strategy and align it with Sidetrade's and Customer Experience organisation direction under O2C Intelligence 2030.
Run day-to-day operations so they meet service levels, stay compliant, and keep customers confident.
Make the most of the platform, embed Aimie and automation into every workflow, and turn the time saved into more value for customers and stronger margins.
Lead, coach, and grow a team of collections specialists and analysts in Dublin, set a clear cadence, and open paths for them to progress their career embracing other roles within Sidetrade.
Collaborate with Product, report what works, and bring ideas from the field to feed the roadmap.
Build strong relationships with customers, understand their needs, and ensure a high-quality service.
Own the BPO budget for cost-effectiveness and profitability, and protect both quality and margin.
Communicate BPO strategy, performance, and results clearly to customers, your team, and senior stakeholders.

What you’ll need to be successful:

Experience leading a service operation, with a record of developing teams and delivering results. Customer service, BPO, or credit and collections experience is a strong advantage.
Fluent in French and English.
The ability to think strategically and act operationally: set direction, then move to the decisions and details that make it real.
Comfort with technology and curiosity about AI. You do not need to be an engineer; you want to work in a software company and lead a team that runs on a platform.
Clear communication with customers, your team, and senior stakeholders, and care for quality.
An entrepreneurial outlook and the ability to work with autonomy.
A degree in business, management, or a related field, or equivalent experience, is welcome.

Benefits

Attractive location- office based in the heart of Dublin city centre
Hybrid work model – a flexible mix of in-office and remote days
Great culture – active Social Club organizing regular team events and activities
Health & wellness – medical coverage, life insurance, and other wellness programs
Time off – competitive paid holidays plus public holidays
Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support

Because when you thrive, we all succeed!

We’re committed to providing a welcoming and inclusive experience for every candidate If you need any accommodation during the hiring process, just let us know.

Agencies

We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won’t be subject to fees.

Quick apply

Refine Your Search

chief jobs in blackrock, d

VP, BPO (Business Process Outsourcing) - French & English Speaking

General Manager, Organ Donation Transplant Ireland (ODTI) NRS15500

Lead Counsel, Privacy

Innealtóirí Sinsearacha Tionscadail | Senior Project Engineers – Generic - Infrastructure

Technical Officer

Head of Compliance Advisory

Director of Grid Connections

Offshore Principal Scheduler - Offshore PMO

Executive Officer (Grade VI) NRS15453

Head of Risk and Head of Compliance

Group Financial Controller

General Manager NRS15503

Accelerated Growth Consultant, AGT, Google Customer Solutions, Market (English, French)

Executive Accountant

Head of Health, Safety and Environment

Sales Manager – Cloud & AI

General Practitioner - Laya Healthcare Clinics Dublin (Part-Time, Cherrywood)

Senior Director, Risk & Controls (12 FTC)

Senior Cost Consultant

Medical Scientist – Histodissection

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