Find Life science investment Jobs in Dublin, D

Customer Engagement & Service Solutions
Honeywell —Dublin, County Dublin
- Full-time
- Sales
- Mentoring
- Leadership
Senior QA Analyst
Information Services Corporation —Dublin, County Dublin
- Full-time
- Computer Science
- SQL
- Analysis skills
8d
Senior Principal Data Analyst
Optum —Dublin, County Dublin
- Full-time
- Continuous improvement
- AI
- Business
11d
Senior Manager, Finance - 12 Month Contract
ICON Plc —Dublin, County Dublin
- Full-time
- Finance
- Bachelor's degree
- No degree
AI Solution Architect - AWS Senior Manager - Data & AI - Technology Consulting - Advisory
PwC —Dublin, County Dublin
- Full-time
- Computer Science
- Engineering
- Master's degree
Senior Safety (SHEQ) Advisor
Ardmac —Swords, County Dublin
- Full-time
- Microsoft Office
- Construction experience
Quick apply
Director, RDU IT – Business Partner, Quality
Alexion Pharmaceuticals,Inc. —Dublin, County Dublin
- Bachelor's degree
- IT
- Business
7d
Senior Mechanical Project Engineer
Leo Lynch —Dublin, County Dublin
- Full-time
- Analysis skills
- Project management
- Construction experience
Quick apply
Programme Manager - Level E Research Centres, Permanent role
Research Ireland —DUBLIN 2, County Dublin
- €82,290–€101,065 a year
- Overtime
- Hybrid work
- Doctoral degree
- Research
- Master's degree
- Annual leave
- Life insurance
Quick apply
5d
Senior Consultant. Consultation, Communications and Engagement
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Communication skills
4d
Principal Consultant, Stakeholder Engagement and Communications
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Communication skills
4d
Software Quality Assurance Engineer, Officer – OTC Enhanced
State Street —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- SQL
Senior Product Manager
Optum —Dublin, County Dublin
- Full-time
- Master's degree
- Analysis skills
- No degree
Temp - TTR Technical Analyst - VP
Sumitomo Mitsui Banking Corporation —DUBLIN 2, County Dublin
- Hybrid work
- Computer Science
- SQL
- Analysis skills
- Annual leave
8d
Account Sourcing (Procurement) Manager
JLL —Dublin, County Dublin
- Microsoft Excel
- English
- No degree
5h
Product Manager
Information Services Corporation —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Engineering
4d
Director, Product
Optum —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- Product management
8d
Senior Manager, Procurement
Jazz Pharmaceuticals —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Annual leave
6d
Head of Security Architecture and Assurance, Charles River Development, Vice President
State Street —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- Mentoring
7d
Senior Validation Engineer
Alexion Pharmaceuticals,Inc. —Dublin, County Dublin
- Engineering
- Assembly
- Project management
13d

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Customer Engagement & Service Solutions

Honeywell -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

Pricing
Sales
Mentoring
SaaS
Leadership
Communication skills

Full job description

Purpose of the role

The Customer Engagement & Service Solutions Manager is responsible for defining, structuring, and enabling the services business within Honeywell Life Science, ensuring that services are translated into clear, scalable, and commercially viable offerings.

The role operates as the bridge between customers, sales, and service strategy, leading a team of Customer Engagement Managers to drive high-quality customer interactions while converting demand into productised service solutions.

The role is the critical bridge between the operations organisation and our sales organisation and ensures that:

Services are clearly defined, packaged, and positioned
Sales teams are equipped to effectively sell service offerings with the support of the CEM
Customer insights are continuously translated into new and improved service offerings
Service propositions are clearly created for opportunities in a timely way and supported to the close.

Key responsibilities 1. Customer engagement leadership & commercial enablement

Lead and develop a team of Customer Engagement Managers responsible for frontend customer engagement and opportunity development
Ensure consistent, high-quality customer interactions that generate service opportunities, particularly around QMS and digital quality solutions
Support strategic accounts by participating in senior-level customer discussions on service concepts, value, and scope
Act as a key partner to the sales organisation by:
- Supporting complex opportunities and strategic pursuits
- Delivering presentations and workshops (remote and face-to-face)
Enable sales teams with:
- Clear articulation of service value propositions

2. Service offering strategy & productization

Define and evolve the service offering portfolio, ensuring alignment with customer demand and business priorities
Translate customer needs and market signals into:
- Structured service offerings
- Clearly defined scopes, deliverables, and outcomes
Lead the productization of services, moving from bespoke delivery to repeatable, scalable offerings
Develop pricing frameworks and commercial models for service offerings, in collaboration with commercial stakeholders

3. Voice of customer & demand shaping

Conduct customer interviews, research, and feedback loops to understand evolving service needs
Act as the voice of the customer within the organisation, ensuring offerings reflect real buying behaviours
Identify gaps in current service capability and propose new offerings or enhancements

4. Service portfolio governance & integration

Participate in management team discussions to define priorities, performance, and investment in the service portfolio
Establish visibility of:
- Service pipeline
- Offering performance
- Adoption across sales teams
Ensure alignment between:
- Service offerings
- Sales strategy
- Product and platform capabilities (e.g. TWQ)

Key interfaces

Chief Operating Officer (Direct Report) — strategic direction, priorities, and commercial alignment
Sales organisation — opportunity development, service positioning, and deal support
Customers — service discussions, demand validation, and feedback
HLS Leadership team — portfolio prioritisation, governance, and strategy input
Delivery teams — feedback on feasibility and execution insights
Offering Manager / CTO (where relevant) — alignment with broader offering and technology direction

Experience and qualifications

Strong experience in services, consulting, pre-sales, or offering/product management roles
Proven ability to define, structure, and commercialise service offerings
Experience working in QMS, SaaS, enterprise software, or life science environments preferred
Experience working within Pharma or Life Science
Strong commercial acumen, including experience shaping value propositions and pricing approaches
Demonstrated ability to work across sales and customer-facing environments, supporting complex deals
Excellent communication and presentation skills, with credibility at senior customer levels
Experience operating in matrix organisations, influencing without direct authority
Track record of translating customer needs into scalable offerings or solutions

Our Offer

A culture that fosters inclusion, diversity, and innovation in an international work environment
An opportunity to operate both tactically and strategically, working closely with senior functional and business leadership

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Apply Now

Refine Your Search

life science investment jobs in dublin, d

Customer Engagement & Service Solutions

Senior QA Analyst

Senior Principal Data Analyst

Senior Manager, Finance - 12 Month Contract

AI Solution Architect - AWS Senior Manager - Data & AI - Technology Consulting - Advisory

Senior Safety (SHEQ) Advisor

Director, RDU IT – Business Partner, Quality

Senior Mechanical Project Engineer

Programme Manager - Level E Research Centres, Permanent role

Senior Consultant. Consultation, Communications and Engagement

Principal Consultant, Stakeholder Engagement and Communications

Software Quality Assurance Engineer, Officer – OTC Enhanced

Senior Product Manager

Temp - TTR Technical Analyst - VP

Account Sourcing (Procurement) Manager

Product Manager

Director, Product

Senior Manager, Procurement

Head of Security Architecture and Assurance, Charles River Development, Vice President

Senior Validation Engineer

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