Find Help desk Jobs in Lucan County Dublin

Customer Service Administrator (6-month FTC)
Quadient —Dublin, County Dublin
- Full-time
- Hybrid work
- Employee assistance program
Quick apply
Cloud Security Engineer
Intercom —Dublin, County Dublin
- On call
- Hybrid work
- AWS
- Software development
- AI
- Annual leave
- Work from home
13d
Senior Corporate Counsel - Dublin
Okta —Dublin, County Dublin
- €128,000–€176,000 a year
- Sales
- Negotiation
Quick apply
Front Office Administrator
Leo Lynch —Dublin, County Dublin
- Full-time
- Customer service
- Microsoft Office
- Communication skills
Quick apply
13d
Quantitative Trader - Fixed Income
Virtu Financial —Dublin, County Dublin
- SQL
- Python
Principal Sales Strategy & Operations Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Microsoft Excel
- Sales
- SQL
- Annual leave
- Work from home
Lead Electrical Design Engineer, Data Centre Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Construction
Principal Customer Success Manager, Enterprise
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Work from home
Account Manager - French Speaking
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home
Staff Product Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Annual leave
- Work from home
CRM Developer
Glen Dimplex Europe Holdings Ltd —Cloghran, County Dublin
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
Quick apply
10d
Marketplace Operations Senior Analyst
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- AWS
- Bachelor's degree
19h
Deal Desk Analyst (Hybrid)
Nitro —Dublin, County Dublin
- Contracts
Quick apply
Senior Consultant — Leadership Search (300° Role)
Hadfield Green —DUBLIN 2, County Dublin
- Remote
- Recruiting
Senior Engineer, Infrastructure Platform
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- Annual leave
- Work from home
Flood Risk Modeller
SLR Consulting —Dublin, County Dublin
- Full-time
- Hybrid work
- Project management
- Civil Engineering
- Communication skills
- Annual leave
- Work from home
Senior Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Account Executive, Scale
Intercom —Dublin, County Dublin
- Hybrid work
- Business
- Annual leave
- Work from home
Senior Solutions Architect
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Communication skills
- Time management
- Annual leave
- Work from home
Manager, Relationship Managers (EMEA)
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- AI
- Annual leave
- Work from home

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Customer Service Administrator (6-month FTC)

Quadient -
Dublin, County Dublin

Quick apply

Job details

Full-time

Benefits

Employee assistance program

Full job description

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

Quadient Ireland are recruiting for a Customer Service Agent for our Helpdesk. This role is based in our Dublin office. We connect with our customers and do more for them than they would expect. What’s more, they can tell that we enjoy doing it. Do you have the responsiveness, empathy, commitment, and desire to give back the best customer experience you’ve ever had? If you do, please apply for this role!

Your role in our future:

You’ll provide first level service support for all customers via telephone and email. You’ll be supporting in troubleshooting and resolving customer operational issues on Quadient’s hardware, software and systems issues, escalating to our field-based engineers when appropriate. We expect you to keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved. You’ll also be responsible for some admin duties such as management of our credifon system, and other various processes relating to our products.

Obtain and evaluate all relevant information to handle product and service inquiries
Liaise with Service Engineers on day-to-day Service and Customer issues
Communicate and coordinate with internal departments
Log all help desk interactions
Follow up on Customer and Internal requests
Identify and escalate where necessary situations requiring urgent attention

Qualifications

Your profile:

The level of care and anticipation of needs we give requires an enthusiastic nature, imagination, and genuine respect for people. We’re dedicated to providing the level of customer service that attracts, maintains, and wins loyalty and recommendations. If you possess these qualities, you’ll shine here!

You’ve previously worked in a similar role, working in a client-facing technical service environment
You’re excellent on the phone, personable and confident in talking to customers
You demonstrate creative problem-solving approach
You’re organised, and can manage multiple, simultaneous assignments
You’re self-motivated with the ability to work under pressure and to challenging deadlines
Confidence is key – you’re able to deal efficiently with complaints and customer service issues

Additional Information

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

Quick apply

Refine Your Search

help desk jobs in lucan county dublin

Customer Service Administrator (6-month FTC)

Cloud Security Engineer

Senior Corporate Counsel - Dublin

Front Office Administrator

Quantitative Trader - Fixed Income

Principal Sales Strategy & Operations Manager

Lead Electrical Design Engineer, Data Centre Engineering

Principal Customer Success Manager, Enterprise

Account Manager - French Speaking

Staff Product Manager

CRM Developer

Marketplace Operations Senior Analyst

Deal Desk Analyst (Hybrid)

Senior Consultant — Leadership Search (300° Role)

Senior Engineer, Infrastructure Platform

Flood Risk Modeller

Senior Software Engineer

Account Executive, Scale

Senior Solutions Architect

Manager, Relationship Managers (EMEA)

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