Job Description: EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.
We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit www.exlservice.com .
Role Title: Vice President. Client Partner.
BU/Segment: International Growth Markets, Banking & Capital Markets
Location: Dublin, Republic of Ireland (Flexible hybrid working)
Employment Type: Permanent
Summary of the role:
This is a client partner–led account management role, focused on accelerating growth within existing accounts by deepening relationships and expanding EXL’s Data, Digital, and AI footprint across buying centres, services, and subsidiaries. It requires deep ownership of client relationships, operating as a trusted CXO advisor to align EXL’s capabilities with evolving business priorities, unlock new opportunities, and deliver sustained revenue growth through cross-sell and upsell. The individual owns the full account lifecycle—ensuring strong delivery alignment, client satisfaction, and continuous pipeline build that supports long-term portfolio expansion.
In addition, the role contributes to driving incremental revenue growth beyond the core account base by unlocking new buying centres and shaping strategic opportunities. This includes collaborating across teams to pursue and convert high-value, Data & AI-led engagements while strengthening EXL’s positioning as a long-term transformation partner.
As part of your duties, you will be responsible for:
- Strategic Account Growth & Business Development (Named Accounts) - Drive Data & AI led growth across strategic accounts, expanding footprint across subsidiaries while unlocking new revenue through cross-sell, upsell, and new opportunities
- Client Relationship Management - Build and own strong CXO relationships, act as the primary client interface, and ensure seamless delivery, alignment, and long-term partnership value
- New Logo Acquisition & Market Growth - Own new logo acquisition, originating, shaping, and closing large, complex deals by positioning integrated Data, Digital, and AI solutions
- Sales & Revenue Growth - Deliver sustained account growth through Data & AI-led upsell, cross-sell, and expansion into new buying centres
- Tech Savviness & Data & AI Proficiency - Engage CIOs/CTOs with compelling, context driven articulation of EXL’s Data & AI capabilities within the client’s tech landscape
- Cross-Functional Collaboration & Solutioning - Orchestrate cross-functional teams to design and deliver integrated solutions across Data, Analytics, AI, Digital, and Operations
- Pipeline Development & Conversion - Build and manage a high-quality pipeline with strong conversion discipline and predictable revenue realization
- Financial Management & Oversight - Drive revenue, pipeline, and profitability through strong financial tracking and account governance
- Market Insights & Competitive Intelligence - Leverage market intelligence to anticipate demand, shape Data & AI offerings, and strengthen competitive positioning
Skills and Personal attributes we would like to have:
- Thought Leadership in Data & AI - Seen as a credible thought partner to CXOs, with strong understanding of Data, AI, Analytics and tech ecosystems (AWS, Azure, GCP, Databricks, Palantir), enabling articulation of value, limitations, and ROI while influencing strategic decisions and guiding Data & AI-led transformation
- EXL Differentiation - Position EXL as a Data & AI-led outcomes and orchestration partner
- Sales Cycle Management – Experience managing complex sales cycles, working with technical stakeholders, and negotiating strategic deals
- Stakeholder Communication – Strong presentation and communication skills with ability to build relationships across all customer levels, from ICs to C-level executives
- Analytical & Creative Thinking – Analytical approach to understanding customer needs combined with creative solutions to drive expansion
- Execution Mindset – A knack for bringing order to chaos and an enthusiastic 'roll up your sleeves' mentality
- Technology Orientation (Data & AI) – Passion for emerging technologies like AI, with interest in ensuring they are developed safely and responsibly. Translate Data, AI, Cloud, and Domain Ops into client-specific, high-impact solutions
- Domain & Industry Expertise - Deep understanding of Banking & Capital Markets industries and evolving client priorities
- Complex Deal Leadership - Manage multi-stakeholder, large deal cycles and consistently deliver revenue targets
- CXO Influence & Relationships - Build trusted executive relationships and influence strategic decisions
- Value Translation - Convert EXL capabilities into business-aligned solutions addressing key client pain points
- Communication & Executive Presence - Articulate complex Data & AI concepts with clarity and impact
- Collaboration & Orchestration - Work across teams to deliver integrated, end-to-end solutions
- Curiosity & Market Awareness - Stay ahead on Data, AI, Digital, and enterprise trends
Qualifications and experience we consider to be essential for the role:
- Bachelor’s degree in business, Economics, Engineering, Technology, or a related discipline.
- Preferred (but not mandatory) - Master’s degree (MBA or equivalent) from a reputed institution, with a focus on Strategy, Marketing, Finance, or General Management.
- Minimum 15+ years of demonstrated experience in leading delivery teams, business development, sales, pre-sales or related roles, with a strong track record of success.
- Experience of working in or with Banking & Capital Markets sectors is preferred.
As part of a leading global Data and AI company, you can look forward to:
- A competitive salary with a generous bonus, private healthcare, life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
- At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees can enhance their skills and stay up to date with the latest trends and technologies.
- As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
- At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.
To be considered for this role, you must already be eligible to work in the Republic of Ireland.
