Responsibilities:
Who We Are:
SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners - in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.
SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM’s platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company’s advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through SiriusXM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.
Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. Pandora provides consumers with a uniquely-personalized music and podcast listening experience with its proprietary Music Genome Project® and Podcast Genome Project® technology. Pandora is available through its mobile app, the web, and integrations with more than 2,000 connected products.
How you’ll make an impact:
The Production Services Operations Team is made up of a dynamic group of technicians that handle production operations and support for the billing, supply chain and identity systems that support our 150 million listeners. The technician role will not only operate these systems, but will analyze complex incidents for resolution and look for automation opportunities across the systems.
What you’ll do:
Application Support:
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Provide production support for critical applications, including Portal Infranet Billing Systems, Salesforce Service Cloud, Stripe, and other integrated platforms.
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Troubleshoot and resolve incidents related to application performance, functionality, and integration.
Monitoring and Alerting:
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Utilize monitoring tools such as Datadog, Kibana, and CloudWatch to proactively identify and address system issues.
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Set up and maintain alerts to ensure prompt identification of potential issues.
Automation and Tool Integration:
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Develop and maintain shell scripts to automate routine tasks and processes.
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Integrate various tools such as UIPath, Zapier, Slack, and Monday.com to streamline operations.
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Implement API integrations to improve workflow efficiency.
Problem Solving and Analytics:
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Analyze complex system issues to identify root causes and propose effective solutions.
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Measure and articulate problems, documenting findings and recommendations for continuous improvement.
Collaboration and Documentation:
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Work closely with development, infrastructure, and operations teams to resolve issues and implement enhancements.
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Utilize Atlassian tools such as Jira and Confluence for issue tracking, documentation, and knowledge sharing.
Incident and Issue Management:
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Manage incidents using tools like Opsgenie and ServiceNow, ensuring timely resolution and thorough documentation.
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Participate in on-call rotations to provide 24/7 support
What you’ll need:
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Associate degree, Technical School or military training in computer systems management and monitoring or related area of equivalent experience.
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4 years of experience operating and supporting a complex integrated billing, payment or supply chain system
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Practical hands-on experience with trouble ticket systems, network monitoring tools, and familiarity with incident management processes.
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Experience with cloud platforms and services
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Strong problem-solving and analytical skills with the ability to measure, articulate, and resolve issues effectively.
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Proficiency in shell scripting and API integration for automation.
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In-depth knowledge of monitoring tools such as Datadog, Kibana, and CloudWatch.
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Experience supporting applications built on Oracle, Java, ESB, and microservices architecture.
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Familiarity with Atlassian tools (Jira, Confluence) for documentation and issue tracking.
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Hands-on experience with Opsgenie and ServiceNow for incident management.
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Familiarity with tools like UIPath, Zapier, Slack, and Monday.com for operational automation.
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Strong communication skills to articulate technical issues to both technical and non-technical stakeholders.
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Knowledge of AWS services and platforms.
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Experience with Databricks and Tableau for data analysis and visualization.
Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
