Job Title: Patient Services Executive
Department: Patient Services / Beacon Limerick
Reports to: Operations Manager Beacon Limerick
Date: 2026
Overall Purpose of Job
Our mission is to provide exceptional patient care in an environment where quality, respect, caring and compassion are at the centre of all we do.
The purpose of this role is to provide administrative support in relation to the running of the practice to include dealing with telephone enquiries, booking appointments, tests and procedures, getting charts ready for clinics, collecting monies, dictation and any other administrative duties.
Key Responsibilities and Deliverables
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Answer incoming telephone calls
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Book appointments
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Liaise with Beacon Limerick/Hospital with regard to booking tests and procedures
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Preparing charts for clinics and running clinics for consultants
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Collect monies
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Complete typing and follow up for all patient related correspondence as necessary
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Ensure that patient signature, processing bill, issuing receipts are carried out according as per policy and procedure.
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Understand the Insurance claim methods and types of cover relevant for procedures in Beacon Limerick/Hospital.
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Receive visitors, answer general questions and direct individual to the appropriate person. May perform miscellaneous duties.
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Liaise with referring physician, staff and patients.
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Have good knowledge of Microsoft Office and ECDL. Have basic knowledge of computers and Microsoft Windows software.
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Work well with others.
Confidentiality
You will be aware of the confidential nature of Hospital work and in particular, the right of patients to confidentiality. To this end you will not discuss workings of the Beacon Limerick/Hospital or its patients with people outside the Beacon Limerick/Hospital, save as required to do so in the course of your work.
The incumbent will be required to maintain and enhance their professional knowledge, skills and aptitudes necessary to respond to a changing situation.
Person Specification
Qualifications
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Leaving Certificate or equivalent
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FETAC Level 5 Course in Medical Administration is desirable
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Computer literate
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Experience using IT systems, including MS Excel & Word.
Experience
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At least 2 years of medical administration or secretarial experience preferably in a front-line role in a pressurised environment
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Hospital experience desirable
Job Specific Competencies and Knowledge
Understand how a medical practice is organised
Personal Competencies
Customer Service
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Exhibits high level of patient relation skills especially when dealing with elderly patients
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Deals effectively with patients who are anxious or nervous
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Puts the patient at the centre of their work
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Communicates effectively both verbally and in writing
Personal Effectiveness
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Have a positive and pleasant disposition
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Complies with policies and procedures with keen attention to detail
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Assume responsibility for one's work
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Work well under pressure
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Motivated to care about patients
Team Working skills
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Exhibits ability to work as member of team in daily performance of duties by helping others, communicating and handing over effectively and so forth
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Sees the impact of one's actions on the wider team
Problem Solving and Continuous Improvement
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Can think on their feet when faced with patient queries
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Is always looking for ways to improve the patient experience
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Is always looking for new ways of working and optimising processes
Quality and Patient Safety
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Complies with all patient safety requirements to include patient identification, data protection, accurate recording of information and maintaining a safe and healthy work environment
Flexibility and adaptability
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All posts in Beacon Limerick/Beacon Hospital require a high level of flexibility to ensure the delivery of an effective and efficient service. Therefore, the post holder will be required to demonstrate flexibility as and when required.
This job description is intended to be an outline of the areas of responsibility and deliverables at the time of its writing. As Beacon Limerick/Hospital and the post holder develop, this job description may be subject to review in light of the changing needs of Beacon Limerick/Hospital.
