Find Customer experience coordinator Jobs in County Dublin

Investigator Payments Coordinator
ICON Plc —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Finance
- Bachelor's degree
1h
Senior Backend Engineer - AI Platform (f/m/d)
Contentful —Dublin, County Dublin
- Full-time
- Remote
- Azure
- AWS
- AI
- Annual leave
Critical Systems Engineer
EdgeConneX —Dublin, County Dublin
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
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Senior Lead – VOIP Engineer
Sprinklr —Dublin, County Dublin
- Full-time
- Azure
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- Social media management
- Annual leave
Building Technician
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Carpentry
- Leaving certificate
- No degree
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Design Manager - Infrastructure
Turner & Townsend —Dublin, County Dublin
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
- Annual leave
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CNM1; Oncology Day Unit
Beacon Hospital —Dublin, County Dublin
- Full-time
- Nursing
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- Leadership
Quick apply
3d
Staff Nurse; Surgical Inpatient Unit
Beacon Hospital —Dublin, County Dublin
- Full-time
- Nursing
- Communication skills
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Staff Nurse - Theatre; Anaesthetics and PACU
Beacon Hospital —Dublin, County Dublin
- Full-time
- Management
- Clinic
- Leadership
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Radiology Nurse Manager ; CNM2; FTC
Beacon Hospital —Dublin, County Dublin
- Full-time
- Management
- English
- Computer skills
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2d
Staff Nurse; Neuro Interventional Radiology
Beacon Hospital —Dublin, County Dublin
- Weekend availability
- Nursing
- Bachelor's degree
- Communication skills
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Safer Gambling Executive
NSUS Limited —Dublin, County Dublin
Reporting directly to the Responsible Gaming Manager, the Responsible Gaming Executive is part of a team that monitors player activities, acts as an escalation…
€34,000–€38,000 a year
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Senior Customer Service Executive
McSport —DUBLIN 22, County Dublin
Comfortable with technology, systems, and learning new tools. Play an active role in the adoption of AI tools and automation - such as chatbots, intelligent…
€40,000 a year
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Investigator Payments Coordinator

ICON Plc -
Dublin, County Dublin

Apply Now

Job details

Full-time
1 hour ago

Qualifications

Microsoft Excel
Finance
Bachelor's degree
Contracts
Budgeting
Business
Accounting

Full job description

Investigator Payments Coordinator - Dublin based (hybrid role)- Must have payment experience and Clinical Trials (CRO) experience

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

We are currently seeking an Investigator Payments Coordinator to join our diverse and dynamic team. As an Investigator Payments Coordinator at ICON, you will play a key role in managing and processing payments to clinical trial investigators, ensuring accuracy and timeliness in financial transactions. You will collaborate with internal teams and external partners to support the financial aspects of clinical trials, contributing to smooth operations and effective investigator engagement.

Key Responsibilities

Own the end-to-end delivery of investigator payments, ensuring payments are processed accurately, compliantly, and within agreed timelines.
Serve as the primary point of contact for sponsors,investigative sites, and study teams regarding payment-related enquiries, escalations, and issue resolution.
Collaborate cross-functionally with Contracts, Accounts Payable, Clinical Operations, and other key stakeholders to facilitate seamless payment processing and site support.
Review clinical trial agreements, budgets, and payment terms to ensure accurate system configuration and execution of payment schedules.
Validate and approve site invoices, investigating and resolving discrepancies in accordance with contractual agreements and internal procedures.
Utilise payment systems, reports, and operational tools to manage ongoing payment activities, monitor performance, and drive timely payment execution.
Maintain accurate financial records and documentation, ensuring compliance with internal controls, regulatory requirements, audit standards, and company policies.
Proactively identify payment risks, process inefficiencies, and outstanding items, taking appropriate action to minimise delays and enhance the site payment experience.
Support financial reconciliation activities, reporting requirements, and close-out payment processes throughout the study lifecycle.
Contribute to continuous process improvement initiatives aimed at enhancing payment accuracy, operational efficiency, and stakeholder satisfaction.

Ideal Candidate Profile

Bachelor’s degree in Finance, Accounting, Business, or related field
2+ years’ experience in clinical trial payments, clinical finance, or financial coordination
Strong understanding of contracts, budgets, and payment workflows in clinical trials
Proven ability to manage complex financial scenarios
Advanced Excel, analytical, and stakeholder management skills
Strong attention to detail and problem-solving capabilities
Highly organized with ability to manage multiple priorities
Team player comfortable with working cross-functionally
Familiarity with financial and/or clinical systems

#LI-PD1

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

Competitive base salary and performance related incentives
Health and wellbeing programmes including medical, dental, and vision coverage where applicable
Retirement and pension plans
Life assurance and disability coverage
Employee assistance programmes and wellbeing resources
Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request .

Are you a current ICON Employee?

Apply Now

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Key Responsibilities

Own the end-to-end delivery of investigator payments, ensuring payments are processed accurately, compliantly, and within agreed timelines.

Serve as the primary point of contact for sponsors,investigative sites, and study teams regarding payment-related enquiries, escalations, and issue resolution.

Collaborate cross-functionally with Contracts, Accounts Payable, Clinical Operations, and other key stakeholders to facilitate seamless payment processing and site support.

Review clinical trial agreements, budgets, and payment terms to ensure accurate system configuration and execution of payment schedules.

Validate and approve site invoices, investigating and resolving discrepancies in accordance with contractual agreements and internal procedures.

Utilise payment systems, reports, and operational tools to manage ongoing payment activities, monitor performance, and drive timely payment execution.

Maintain accurate financial records and documentation, ensuring compliance with internal controls, regulatory requirements, audit standards, and company policies.

Proactively identify payment risks, process inefficiencies, and outstanding items, taking appropriate action to minimise delays and enhance the site payment experience.

Support financial reconciliation activities, reporting requirements, and close-out payment processes throughout the study lifecycle.

Contribute to continuous process improvement initiatives aimed at enhancing payment accuracy, operational efficiency, and stakeholder satisfaction.

Ideal Candidate Profile

Bachelor’s degree in Finance, Accounting, Business, or related field

2+ years’ experience in clinical trial payments, clinical finance, or financial coordination

Strong understanding of contracts, budgets, and payment workflows in clinical trials

Proven ability to manage complex financial scenarios

Advanced Excel, analytical, and stakeholder management skills

Strong attention to detail and problem-solving capabilities

Highly organized with ability to manage multiple priorities

Team player comfortable with working cross-functionally

Familiarity with financial and/or clinical systems