Access to Care Advisor, 11 Month FTC - UPMC Whitfield Hospital, Waterford
Location: UPMC Whitfield Hospital
Job type: Fixed Term
Overview of role:
The Access to Care Medical Records team member supports the Access to Care team. The primary responsibility of the role is to ensure safe handling, preparation, filing and transport of the patients medical record. The Access to Care Medical Records role with work closely with all other hospital departments assure a safe, punctual and excellent patient experience throughout the hospital.
Primary Duties and Responsibilities:
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To support Access to Care
- Support an excellent Patient Pathway experience
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Prepare all charts and documentation as required for a patients admission.
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Compliance and reporting with hospitals protocols to ensure patient safety standards
- Support of the Access to Care Admin Lead to ensure best in class service to patients and Consultants. To be responsible for the Medical Records Function .
- Monitor IPMs daily for all admission lists.
- Prompt preparation of charts for upcoming admission, including consultant and procedure specific documentation.
- Accurate record keeping, cross checking all records to ensure IPSG 1 standards are met at all times.
- Dispatch charts from Main Library to hospital site for traceability as required.
- Manage the delivery of all charts throughout the hospital as required.
- Work with transport colleagues to ensure safe handling of charts at all times.
- Receive completed charts back to library and dispatch same.
- Manage all Subject Access Requests in line with Data Protection guidelines.
- Work with Clinical Nurse Managers, Laboratory and Quality Depts to ensure timely preparation of charts for Audit purposes.
- Manage all stock including clinical forms, charts etc.
- Ensure timely filing of histology records.
- Ensure timely filing of all relevant paperwork to the patient file.
- To liaise with and maintain an excellent working relationship with other members of the hospital multi-disciplinary team ensuring a high level of patient service is maintained.
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To liaise with and maintain an excellent working relationship with consultants assigned to ensure a high level of patient service is maintained.
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Work as part of a team by supporting each other, sharing workload and covering each other during periods of absence.
- Liaise with Iron Mountain to order, receive and track medical records held off-site as applicable
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To perform such other duties appropriate to the post as may be assigned from time to time by the manager or nominee.
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To carry out any training duties as necessary for relief staff / work experience staff for holiday cover.
Qualifications & Experience:
Essential Qualifications/Experience
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Be able to work to strict deadlines.
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Strong background in MS Office (Excel, PowerPoint etc.)
- A flexible approach to work is required to undertake the duties and responsibilities of this role, participating in cross-departmental, and cross organizational groups and teams.
- Fluent in English, both written and spoken.
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Eligible to live and work in the EU.
Essential competencies/skills
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Strong interpersonal skills with the ability to build and maintain positive working relationships with a wide variety of internal and external agencies.
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Ability to adapt to / learn new operational systems / software.
- Ability to work in a physically demanding role, which requires movement of large volumes of paperwork.
- Excellent verbal and written communications skills
- Excellent decision-making skills and the proven ability to take ownership of activities.
- Excellent numerical and organizational skills, with a high degree of accuracy/attention to detail
- Strong analytical skills with the ability to fully comprehend the impact of decisions taken on both the operation and the wider business.
- Excellent planning, co-ordination, monitoring, and evaluation skills
- Demonstrated ability to prioritize and work under pressure and to strict deadlines.
- Ability to use own initiative and contribute effectively as part of a team.
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Results-focused and solution-driven with proven problem-solving skills
- Patient-Focused Administrative Support
Desirable Criteria
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Understanding and experience of GDPR regulations.
- Experience of IPMS hospital system
Salary: €30,805.00 - €46,336.78 per annum based on a 39 hour week
This job description is intended to be an outline of the areas of responsibility. As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business.
Equal Opportunity Statement and Benefits
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.
Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.
Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.
Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.
