Find Behavior support Jobs in County Dublin

BSO 2nd Level Support Network Engineer
Vodafone —Dublin, County Dublin
- Full-time
- Hybrid work
- DevOps
- Java
- Analysis skills
11d
Incident Management Engineer (Korean/English bilingual), Incident Detection and Response
Amazon Web Services EMEA SARL (Irish Branch) —Dublin, County Dublin
- Weekend availability
- Computer Science
- English
- AWS
Advertising Sales Rep
Accenture —Dublin, County Dublin
- Full-time
- Sales
- English
- Leaving certificate
Sales Manager, SBS Scaled, Google Customer Solutions (English, French)
Google —Dublin, County Dublin
- €132,000–€136,000 a year
- Full-time
- Sales
- English
- Business development
10d
Technical Solutions Consultant, Meta Business Agent
Meta —Dublin, County Dublin
- Computer Science
- Bachelor's degree
- JavaScript
10d
Digital Sales Specialist - AI Business Solutions - AI workforce - Polish speaking
Microsoft —Dublin, County Dublin
- €44,000–€57,200 a year
- Full-time
- Remote
- Azure
- Sales
- Marketing
- Work from home
Account Manager, Data and Measurement (English, French)
Google —Dublin, County Dublin
- €76,000–€78,000 a year
- Full-time
- Sales
- English
- Business development
10d
Logistics Responsible Liffey Valley
JYSK —DUBLIN 22, County Dublin
- Part-time
- Warehouse experience
- Employee assistance program
Quick apply
6d
Software Development Engineer (open-source)
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Java
- AWS
- Analysis skills
Digital Sales Specialist - AI Business Solutions - AI workforce - German speaking
Microsoft —Dublin, County Dublin
- €44,000–€57,200 a year
- Full-time
- Remote
- Azure
- Sales
- Marketing
- Work from home
Director, Change & Capability
AstraZeneca —Dublin, County Dublin
- Continuous improvement
- Manufacturing
3d
Digital Sales Specialist - AI Business Solutions - AI workforce - Danish speaking
Microsoft —Dublin, County Dublin
- €44,000–€57,200 a year
- Full-time
- Remote
- Azure
- Sales
- Marketing
- Work from home
Sales Manager, Accelerated Growth Team, Google Customer Solutions, UK and Ireland Market (English)
Google —Dublin, County Dublin
- €132,000–€136,000 a year
- Full-time
- Sales
- English
- Bachelor's degree
9d
Assistant Conference & Banqueting Manager
Marriott International, Inc —Dublin, County Dublin
- €39,258 a year
- Full-time
- Sales
- Culinary experience
- Restaurant management
Global QC (Quality Control) Specialist (CL9)
Accenture —Dublin, County Dublin
- Full-time
- Management
- Sales
- Salesforce
AI Research Engineer (Multi-Modal Reinforcement Learning) - 100% Remote Worldwide
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- Doctoral degree
- Computer Science
- English
Director, Change & Capability
Alexion Pharmaceuticals,Inc. —Dublin, County Dublin
- Continuous improvement
- Manufacturing
3d
Sr. Manager, HR Business Partner (Behavior Management)
LinkedIn —Dublin, County Dublin
- Full-time
- Remote
- Human resources
- Leadership
- Communication skills
Quick apply
2d
Senior Contractor Field Sales Representative II
Schneider Electric —Dublin, County Dublin
- Full-time
- Sales
- English
- No degree
- Annual leave
Data and Measurement Account Manager, Iberia and Italy
Google —Dublin, County Dublin
- €76,000–€78,000 a year
- Full-time
- Spanish
- Sales
- Marketing
5d

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BSO 2nd Level Support Network Engineer

Vodafone -
Dublin, County Dublin

Apply Now

Job details

Full-time
11 days ago

Benefits

On-site gym

Qualifications

CCNP
React
DevOps
LAN
Java
Analysis skills
Scripting
WAN
Telecommunication
Software development
Business
Communication skills
Python
ACCA
Network security

Full job description

Join us:

At Vodafone, we’re not just shaping the future of connectivity for our customers — we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world.
If you want to grow your career whilst finding the right balance between work and life, Vodafone offers the opportunity to help you belong and make a real impact.

What you’ll do:

Business Service Operations (BSO) sits in the Commercial Operations business unit. Your colleagues specialise in supporting complex Voice and Data solutions (WAN, SDWAN, LAN, WIFI, Unified Comms, VOICE) for our Corporate and Government customer base.
The 2nd Level Support Network Engineer is a customer-focused, operational person. Your core function is providing 2nd level of network support to our business customers across a wide range of Vodafone products and services. You will work on more complex faults than your 1st level support colleagues.
You are a strong standout colleague with a focus on delivering a first-class service to our customers. You are passionate about networking and technology. You have previous experience in supporting Aruba LAN, Wi-Fi, and Cisco networks within a technical function. You are a complex problem solver who uses critical thinking and creativity to troubleshoot and resolve complex customer incidents, all the time working with the customer directly.
You will complete important follow up problem management and continuous service improvement (CSI) activities on the back of an incident.
You will liaise between Network Operations, Commercial Operations, Technical Design, 3rd Line Customer Engineering, 3rd Party partners, suppliers and carriers communicating between all key stakeholders to ensure resolution of faults.

Essence of Role – Key Accountabilities:

As a BSO 2nd Level Support Engineer you will:

Work as part of a managed service team Provide a highly professional second level support, triage, and resolution of incidents Communicate with customers of a technical nature in a clear and concise manner

Demonstrate customer focus and an understanding of a customer’s needs

Build trusted relationship with our customers, by driving continuous service improvement and managing escalations.

Take ownership of incidents, communication, and partner engagement for complex & General critical incidents, using your understanding of customer networks and solutions

Clearly escalate incidents and problems internally within Vodafone and with external parties where required Prioritise incidents as per the Incident Management Process Priority Matrix Act as a subject matter expert on the Vodafone Product Portfolio Act as tech lead for projects e.g. Service launch, early life support, tooling, process, documentation

Interpret trends in incidents, problems and network behavior and communicate this trend to other areas Change management, prepare, and implement change requests under governance

Who you are:

Essential A minimum of 5 years’ experience in supporting complex telecommunication and CPE (customer premise equipment) based propositions within a technical function of CPE vendor, TELCO, or large organization.
Cisco Certified Network Professional (CCNP) certification Aruba Certified Mobility Associate (ACMA), Aruba Certified Switching Associate (ACSA), Aruba Certified ClearPass Associate (ACCA) certifications Hands on experience in Aruba/Meraki SD, Wi-Fi, and LAN iMC / Aruba Airwave / Aruba Central experience Strong technical knowledge of technology and subject matter expert in WAN; LAN; Wi-Fi;
Network Security Experience in a scripting language python, java etc Knowledge in software development and or DevOps principles
Complex problem solver
Strong troubleshooting and analytical skills
Self-motivated and energetic worker
Excellent communication and interpersonal skills
Ability to react well to pressure

Desirable:

Degree in IT / Telecommunications / Engineering

Knowledge of Vodafone Business Corporate product portfolio

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply — you may be the right candidate for this role or another opportunity.

What’s in it for you?

The flexibility to work how you perform best, with hybrid ways of working and real focus on work-life balance
A competitive package including salary, bonus and a strong pension to support you now and long-term
‘’Generous’’ flexible benefits allowance, plus access to comprehensive health and wellbeing support
Access to our on-site wellness centre and gym, alongside a wider wellbeing programme
Free mobile plan, device offers and exclusive discounts for you, your family and friends
Market-leading family policies and flexibility to support you at every stage of life
Real opportunities for career growth through learning, development and internal progression

Who we are:

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us.
Through our technology, we empower people — connecting everyone regardless of who they are or where they live — and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community with many different minds, abilities, backgrounds and cultures.
We’re committed to increasing diversity, ensuring equal representation, and making Vodafone a place where everyone feels safe, valued and included.
Vodafone is committed to supporting candidates with disabilities during the recruitment process. If you require any adjustments, please let us know.
________________________________________
Together we can.
#LI-JB1

Apply Now

Refine Your Search

behavior support jobs in county dublin

BSO 2nd Level Support Network Engineer

Incident Management Engineer (Korean/English bilingual), Incident Detection and Response

Advertising Sales Rep

Sales Manager, SBS Scaled, Google Customer Solutions (English, French)

Technical Solutions Consultant, Meta Business Agent

Digital Sales Specialist - AI Business Solutions - AI workforce - Polish speaking

Account Manager, Data and Measurement (English, French)

Logistics Responsible Liffey Valley

Software Development Engineer (open-source)

Digital Sales Specialist - AI Business Solutions - AI workforce - German speaking

Director, Change & Capability

Digital Sales Specialist - AI Business Solutions - AI workforce - Danish speaking

Sales Manager, Accelerated Growth Team, Google Customer Solutions, UK and Ireland Market (English)

Assistant Conference & Banqueting Manager

Global QC (Quality Control) Specialist (CL9)

AI Research Engineer (Multi-Modal Reinforcement Learning) - 100% Remote Worldwide

Director, Change & Capability

Sr. Manager, HR Business Partner (Behavior Management)

Senior Contractor Field Sales Representative II

Data and Measurement Account Manager, Iberia and Italy

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