Find Data analyst sql Jobs in Dublin, D

WFM Manager
Teleperformance —Dublin 07, County Dublin
- €75,000–€85,000 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
16h
Banking API Operations Specialist
Circit Limited —Dublin, County Dublin
- Full-time
- Remote
- Azure
- DevOps
- SQL
Quick apply
Senior Data Analyst - Bilingual French/ English
Indeed —Dublin, County Dublin
- €56,000–€84,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Doctoral degree
- Annual leave
Quick apply
Senior Data Engineer
Elwood Roberts —Dublin, County Dublin
- €350–€410 a day
- Full-time
- English
- SQL
- AWS
Quick apply
Product Owner
BearingPoint Ireland —Dublin, County Dublin
- Hybrid work
- English
- SQL
- Analysis skills
11d
Consultant
LatentView Analytics —Dublin, County Dublin
- Master's degree
- SQL
- AI
Senior Data Engineer
G MASS —Dublin, County Dublin
- Full-time
- Hybrid work
- SQL
- AWS
- Mentoring
Quick apply
Senior Analyst, Regulatory Reporting (English & French Fluency)
GoFundMe —Dublin, County Dublin
- €65,000–€97,000 a year
- Microsoft Excel
- Writing skills
- English
Quick apply
Power Platform Solution Architect & Developer( Contract)
Nucleo Consulting Limited —Dublin, County Dublin
- €500–€600 a year
- Hybrid work
- Azure
- Computer Science
- Engineering
Quick apply
Senior Portfolio Operations Analyst
Mediolanum International Funds Limited —Dublin, County Dublin
- SQL
- Analysis skills
- Communication skills
1d
CRM Developer
Glen Dimplex Group —Cloghran, County Dublin
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
Senior Manager Data Architecture and AI
Aptiv plc —Dublin, County Dublin
- Azure
- Computer Science
- Java
- Gym membership
Senior QA Automation Engineer (AI-First)
News Corp —Dublin, County Dublin
- Master's degree
- SQL
- AWS
Full Stack Software Engineer, Charles River Development, Officer
State Street —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- Java
Senior CRM Developer
Version 1 —Dublin, County Dublin
- €65,000–€75,000 a year
- Full-time
- Hybrid work
- Oracle
- SQL
- AWS
- Employee assistance program
- Employee discount
Quick apply
Senior Power Platform Developer/Solution Architect
TEKenable —Dublin, County Dublin
- Remote
- Azure
- DevOps
- Bachelor's degree
Quick apply
Solution Architect
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- Project management
Quick apply
7d
Technical Architect
Version 1 —Dublin, County Dublin
- €75,000–€85,000 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
- Employee assistance program
- Employee discount
Quick apply
9d
Principal Decision Scientist - Marketing
Pipedrive —Dublin, County Dublin
- Full-time
- Hybrid work
- English
- SQL
- Mentoring
- Relocation assistance
- Annual leave
Quick apply
Senior Maximo Consultant
Nucleo Consulting Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply

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WFM Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time
€75,000–€85,000 a year
16 hours ago

Qualifications

Power BI
Microsoft Excel
Tableau
SQL
Analysis skills
Bachelor's degree
Forecasting
Leadership

Full job description

Overview:

Workforce Management (WFM) Manager

Location: on-site in Dublin

Contract: full-time & permanent

Salary: €75,000 - €85,000 DOE

Great Benefits

Summary

We are seeking a dynamic and highly skilled Workforce Management (WFM) Manager to support our clients and uphold TP WFM Standards across Operations, Client stakeholders, and the wider business. As part of the UK & Ireland Core WFM Group, the role requires close coordination with Clients, UKI WFM, and Global teams to embed best‑practice processes and deliver high‑quality WFM services. The WFM Manager will lead the end‑to‑end WFM cycle—Forecasting, Scheduling, Real‑Time, Capacity Planning, and MI—while managing a team of Analysts and Real‑Time professionals. The ideal candidate will partner with MI and Finance POCs to deliver data‑driven insights, ensuring optimal performance and effective utilisation of resources across TP and Client operations.

Key Responsibilities & Accountabilities

End‑to‑end WFM Leadership — Manage Forecasters, Schedulers, Real‑Time Leaders/Analysts; drive workforce strategy, execution, and performance optimisation using TP Systems (TPS), IEX, Tableau, Anaplan, Agent Connect.
Capacity & Footprint Management — Track allocation of work, audit supply and physical capacity, and oversee administration of allocated team members across complex operations.
Data‑Driven Strategy Execution — Implement strategies balancing multiple business unit priorities; present complex data in clear, actionable formats for Internal and Client stakeholders.
Demand & Supply Planning — Build tools to allocate projected demand, supply, and utilisation factors; provide optimisation recommendations to Clients.
Client Buildout Coordination — Partner with Clients to plan new buildouts and ensure alignment on capacity requirements.
Footprint Governance — Track program allocation across footprints; maintain processes ensuring responsible utilisation of physical and operational capacity.
Client Supply Management — Respond to supply inquiries promptly and proactively identify opportunities for capacity creation.
KPI Measurement & Improvement — Measure forecast accuracy, shrinkage, occupancy, and productivity; drive continuous improvement.
UKI Reporting Alignment — Coordinate with UK teams to maintain consistent reporting for seating, dashboards, KPIs, and MI.
Team Motivation & Collaboration — Build trust, motivate teams, and foster collaboration across WFM functions.
Dispute Resolution — Handle disputes over shifts, workload, and performance fairly and effectively.
Financial Alignment — Align staffing costs with financial targets; optimise resource allocation in partnership with Finance.
Compliance & Governance — Ensure schedules comply with labour laws, union agreements, and organisational policies.
Process & Tool Improvements — Lead WFM initiatives, tool implementations, and continuous improvement programmes.
Advanced Analytics — Use Excel, SQL, Power BI, Tableau to generate insights; develop dashboards and MI reports for UK support.
Decision Support — Monitor trends, variances, and performance; provide actionable recommendations to senior management.
Performance Monitoring — Identify trends, variances, and improvement opportunities across workforce performance and productivity.

Recommended Qualifications & Skills

WFM Systems Expertise — Hands‑on experience with Agent Connect, Anaplan, IEX, or similar WFM platforms; strong Power BI/Tableau capability.
Analytical & Leadership Strength — Proven expertise in forecasting, scheduling, real‑time management; strong analytical and problem‑solving skills.
Large‑Team Leadership — Experience managing diverse teams across multiple sites in fast‑paced environments.
Strategic Thinking — Ability to design effective business operations and tackle complex operational challenges.
Client Empathy — Passion for delivering exceptional client experience and support.
Global Collaboration — Comfortable working within global operations teams and cross‑functional environments.
Adaptability — Energised by rapid change, ambiguity, and evolving business needs.
Education — Bachelor’s degree or equivalent experience.

You must have the right to work in Ireland for this role. We are unable to provide visa sponsorship.

Apply Now

Refine Your Search

data analyst sql jobs in dublin, d

WFM Manager

Banking API Operations Specialist

Senior Data Analyst - Bilingual French/ English

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Product Owner

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Senior Analyst, Regulatory Reporting (English & French Fluency)

Power Platform Solution Architect & Developer( Contract)

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CRM Developer

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Full Stack Software Engineer, Charles River Development, Officer

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Solution Architect

Technical Architect

Principal Decision Scientist - Marketing

Senior Maximo Consultant

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