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Matchbook Betting Exchange - Operations Agent Nights - Hybrid/Remote - €32,490 pa + Night allowance
Xanadu —Cork, County Cork
- €32,490 a year
- Weekend availability
- Customer service
- Microsoft Office
- Communication skills

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Matchbook Betting Exchange - Operations Agent Nights - Hybrid/Remote - €32,490 pa + Night allowance
Xanadu —Cork, County Cork
Matchbook Betting Exchange - Operations Agent Nights - Hybrid/Remote - €32,490 pa + Night allowance. Client funds and payment management.
€32,490 a year

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Matchbook Betting Exchange - Operations Agent Nights - Hybrid/Remote - €32,490 pa + Night allowance

Xanadu -
Cork, County Cork

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Job details

€32,490 a year

Qualifications

Customer service
Microsoft Office
Communication skills

Full job description

Matchbook Betting Exchange - Operations Agent Nights - Hybrid/Remote - €32,490 pa + Night allowance

We are looking for suitable candidates to join our existing team of Sports Operations Agents working in a unique and exciting environment. Successful candidates will be based in our Cork Operations centre working as part of the 24/7 Operations team. Full training on Matchbook's unique technology platform will be provided. The Operations Agent is responsible for ensuring all Matchbook.com users have an exceptional betting experience. This is achieved through outstanding Customer service and attention to detail in managing the markets that appear on our Website.

What will I be doing?

Creation of sporting events/betting markets on Matchbook.com and Client platforms.
Management of sporting events/betting markets on Matchbook.com and Client platforms driven by sporting news, subject matter experts and Customer feedback.
Ensuring website content is in line with company, industry and gaming regulator mandated standards.
Liaising as necessary with other teams to resolve issues or drive improvements to the Matchbook platform.
Ad-hoc reporting/data analysis
Retail and B2B Client Support (live chat, email and phone)
Promotion management
Technical Troubleshooting
Client escalation handling
Partner Support
Client funds and payment management
Assisting Compliance with KYC procedures
Assisting the Ecosystem team with player management

What we are looking for:

Experience in the sports betting industry is highly advantageous
An understanding of all major sports.
Above average analytical, planning and decision making skills.
Microsoft Office proficiency.
Attention to detail with a history of high work standards.
Flexibility to work regular weekends and nights
Excellent communication skills.
Working effectively as part of a diverse team.
Ability to perform duties to high standards in a high volume, rapidly changing work environment.
Eligibility to work in Ireland

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Matchbook Betting Exchange - Operations Agent Nights - Hybrid/Remote - €32,490 pa + Night allowance

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