Exciting new opportunity to join our team as a Deputy Manager and lead a dynamic, fast-paced F&B environment to success!
Job purpose:
The Deputy Manager supports the General Manager in overseeing the daily operations of the restaurant, ensuring exceptional customer service and efficient staff performance. You will assist in managing staff, monitoring inventory, ensuring compliance in brand standards, health and safety standards, and driving overall profitability. In the absence of the General Manager, you will take full responsibility for all aspects of restaurant management.
Key Responsibilities:
- Assist the General Manager in managing daily operations, including staff scheduling and
training.
- Ensure high standards of customer service and address any customer issues or complaints.
- Monitor food quality, presentation, and overall dining experience.
- Monitor and maintain HACCP policies for all restaurant activities across shifts.
- Support inventory management, placing orders, and managing supplier relationships.
- Help analyse sales, control costs, and work to meet financial targets.
- Ensure the restaurant complies with health, safety, and hygiene regulations.
- Motivate and lead the team to meet performance and service goals.
- Assist compliance with brand operational standards.
- Collaborate with marketing teams to implement promotional campaigns.
- Monitor sales performance and develop strategies to achieve sales targets.
- Identify and implement local marketing opportunities.
Key Skills:
- Leadership and team development.
- Sales and target achievement.
- Customer service excellence.
- Problem-solving and decision-making.
- Inventory and stock management.
- Time management and multitasking.
Qualifications:
- Previous experience in a management or similar role in the hospitality industry.
- Strong leadership and communication skills.
- Strong knowledge of kitchen operations, food preparation, and safety standards.
- Excellent customer service skills and a positive attitude.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Knowledge of health, safety, and hygiene regulations.
- Flexibility to work various shifts, including evenings, weekends, and holidays
Accessing the airport:
A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Our values: Can you feel the HEAT?
Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values everyday:
HONESTY - Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate
EXCELLENCE - Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands
ACCOUNTABILITY - Know our role | Taking ownership | Making decisions | Deliver on our commitments to our partners, our customers, our suppliers & to each other
TEAM SPIRT - Working together as one team | Supporting each other | Being active partners in our wider communities
Our company:
One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities.
Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day.
Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.
At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.
