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Field Service Engineer
ASM —Lucan, County Dublin
- Customer service
- English
- Microsoft Office
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Field Service Engineer

ASM -
Lucan, County Dublin

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Job details

Qualifications

Customer service
SAP
English
Microsoft Office
Bachelor's degree
Cloud computing
Communication skills

Full job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world's leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what's next.

The talented, enthusiastic people at ASM are just like you: dedicated to improving people's lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more.

For installations and commissioning of our systems as well as the associated maintenance and repairs, we are looking for a Field Service Engineer.

Primary Functions

Installations, qualification, preventative maintenance and remedial repair maintenance on advanced electro-mechanical semiconductor capital equipment at one of ASM's key customer locations in Ireland, US, Asia or Middle East
Project management of key projects at customer sites to install ASM's latest NPI equipment.
Perform tool-down repair support in complex situations; work in variedly formed teams; develop action plans and presentations for problem resolutions.
As a field service engineer you work onsite at various customer locations in a cleanroom environment.
Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing permanent solutions while maintaining a "safety first" mentality.
Comprehensive and swift reporting

Travel within the ASM Europe region we have many customers scattered throughout the region, and therefore the FSE role is a high travel position, up to 75% of annual time (divided between 50% working locally at customer site and 50% travelling to other locations). Your customer base will be in Ireland and surrounding areas (predominantly Europe). Due to ASM's growing international presence and customer base, the occasional business trip to North America or Asia might be necessary.

We could be a great match for each other if you have the following:

Bachelor's degree in mechanical, Electrical, Electronic or Mechatronic Engineering or relevant high school technical diploma
Ideally, already a first experience in field service/customer support and has acquired knowledge in installation and startup of systems, preferably in the semiconductor industry
Good hands-on skills
Excellent communication skills in English. Any other European languages are a bonus
Working software knowledge of MS office, SAP based software
You have a valid driver's license

Our Offer

Your chance to work for one of the leading suppliers of semiconductor process equipment globally
Varied and dynamic international business environment
A supportive, collaborative team-based environment
A competitive salary package including a base salary, bonus, Pension and private health care.
Career development support
Advanced equipment training will be provide at our global training center

PELASE NOTE: we can only consider candidates for this role who have the right to work in Ireland.

At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients – and to make a meaningful difference in society.

So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today! To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram and YouTube.

Apply today to be part of what's next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

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