Find Development manager iii, simple email service Jobs

Service Desk Analyst
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Windows
- Business
9d
Applied AI Engineer
Revolut —Remote
- Full-time
- Remote
- SQL
- AI
- Python
Building Surveyor
Lanstephen —County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
IT Support Engineer - Helpdesk
PFH Technology Group —Little Island, County Cork
- Full-time
- IT
Quick apply
Web Specialist (FTC)
PwC —Dublin, County Dublin
- Full-time
- Management
- JavaScript
- Recruiting
Senior Manager, Architecture & Components
Bristol-Myers Squibb —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Azure
- Computer Science
6d
Buying & Category Manager
Excel Aviation —Saint Margaret's, County Dublin
- Full-time
- ERP systems
- Master's degree
- Analysis skills
Quick apply
Social Care Worker, Killarney Residential Services (12 hours per week)
Kerry Parents and Friends Association —Killarney, County Kerry
- €40,945–€54,747 a year
- 12 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance program
Document Controller
Sanmina Corporation —Fermoy, County Cork
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Sr. Sales Coordinator
Proofpoint —Cork, County Cork
- Full-time
- Sales
- Salesforce
- AI
Clinical Nurse Manager 3 Infection Prevention and Control
Beaumont Hospital —Dublin, County Dublin
- €72,146–€81,478 a year
- Full-time
- Nursing
- Leadership
13d
Software Engineer III
Guidewire Software —Dublin, County Dublin
- Full-time
- Azure
- System design
- Java
Grade IV Admin - Respiratory Access to Care - 1.0 WTE Specified Purpose Contract
Beaumont Hospital —Dublin, County Dublin
- €54,367–€56,018 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
1d
Marketing Localisation Specialist
Proofpoint —Cork, County Cork
- Full-time
- Sales
- Project management
- Communication skills
Telesales / Business Developer
Howdens Joinery Co. —Navan, County Meath
- Full-time
- Sales
- Annual leave
10d
Clinical Secretary (High Speed Typist) - Neurocent Directorate
Beaumont Hospital —Dublin, County Dublin
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
12h
Clinical Nurse Manager 3
Bon Secours Health System Ireland —Galway, County Galway
- Part-time
- Management
- Leadership
- Communication skills
9d
Software Engineer III - Test Framework
Sirius XM —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- Customer service
- Engineering
Product Owner (Technical)
Revolut —Remote
- Full-time
- Remote
- Communication skills
Security Architect
Voluntary Health Insurance —Dublin, County Dublin
- Hybrid work
- Azure
- Computer Science
- Master's degree
Quick apply

I want to receive the latest job alerts for development manager iii, simple email service

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

development manager iii, simple email service jobs near

Software Test Engineer jobs in Dublin, County Dublin

Security Architect jobs in Dublin, County Dublin

Clinical Nurse Manager jobs in Dublin, County Dublin

Senior Software Engineer jobs in Dublin, County Dublin

IT Support jobs in Little Island, County Cork

Clinical Nurse Manager jobs in Galway, County Galway

Social Worker jobs in Dublin 10, County Dublin

Social Worker jobs in Portrane, County Dublin

Social Worker jobs in Ahascragh, County Galway

Social Worker jobs in Saint Doolaghs, County Dublin

Social Care Worker jobs in Drogheda, County Louth

Social Care jobs in County Wexford

Clinical Nurse Manager jobs in County Mayo

Clinical Manager jobs in Cork, County Cork

School, Secretary, Office jobs in County Meath

School, Secretary, Office jobs in County Offaly

Marketing Communications jobs in Limerick, County Limerick

Marketing Specialist jobs in Dublin, County Dublin

Marketing Specialist jobs in Naas, County Kildare

Communications Pr Marketing jobs in Dublin, County Dublin

Service Desk Analyst

Planet -
Galway, County Galway

Apply Now

Job details

Full-time
9 days ago

Qualifications

Jira
Hospitality
Windows
IT support
ServiceNow
Business
Communication skills
Active Directory
VPN

Full job description

remote type

Hybrid

locations

Galway - Ireland

time type

Full time

posted on

Posted 8 Days Ago

job requisition id

JR11874

About Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview:
This role is the first point of contact for Planet’s global workforce, handling inbound incidents and service requests across phone, chat, self-service portal, and email. Day to day, you will triage and log every contact, resolve as much as possible at first contact, and escalate cleanly so colleagues stay productive and services meet their SLAs.

What you will do:

First-line support — Act as the single point of contact for incidents and service requests via phone, chat, self-service portal, and email; own each ticket to resolution or escalation.

Triage & logging — Accurately log, categorise, and prioritise every contact in the ITSM tool (Jira Service Management), capturing clear and actionable detail.

First-contact resolution — Resolve common endpoint, account, connectivity, and application issues using knowledge articles and standard operating procedures.

Identity & access — Handle password resets, MFA, account unlocks, and access requests in line with Joiner-Mover-Leaver and security policy.

Escalation management — Escalate to L2/L3 teams and third-party vendors with complete diagnostics; track to closure and keep users updated.

SLA & queue management — Work to agreed response and resolution SLAs; monitor the queue and manage personal workload to target.

Knowledge & self-service — Create and improve knowledge articles and drive self-service adoption to deflect repeat contacts.

Customer experience — Deliver friendly, professional support and maintain high customer satisfaction (CSAT) through clear communication.

Asset accuracy — Keep asset and configuration records up to date at the point of contact for starters, leavers, and hardware moves.

Success Measures

First point of contact for Planet’s global colleague base; consistently high first-contact resolution and CSAT, with tickets logged accurately and resolved or escalated within SLA.

Who you are:

Experience in a service desk or first-line IT support role, ideally within a global or regulated organisation.

Strong working knowledge of Windows 10/11, Microsoft 365, and common business applications.

Familiarity with Active Directory / Entra ID account administration (unlocks, resets, group membership).

Confident using an ITSM ticketing tool such as Jira Service Management or ServiceNow.

Understanding of ITIL incident and request management fundamentals.

Excellent telephone manner and written communication with a customer-first mindset.

Able to follow SOPs and knowledge articles precisely and work to defined SLAs.

Basic troubleshooting of hardware, connectivity, VPN, and mobile devices.

ITIL Foundation certification desirable.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

About Us

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.

Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.

With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

Apply Now

Refine Your Search

development manager iii, simple email service jobs

Service Desk Analyst

Applied AI Engineer

Building Surveyor

IT Support Engineer - Helpdesk

Web Specialist (FTC)

Senior Manager, Architecture & Components

Buying & Category Manager

Social Care Worker, Killarney Residential Services (12 hours per week)

Document Controller

Sr. Sales Coordinator

Clinical Nurse Manager 3 Infection Prevention and Control

Software Engineer III

Grade IV Admin - Respiratory Access to Care - 1.0 WTE Specified Purpose Contract

Marketing Localisation Specialist

Telesales / Business Developer

Clinical Secretary (High Speed Typist) - Neurocent Directorate

Clinical Nurse Manager 3

Software Engineer III - Test Framework

Product Owner (Technical)

Security Architect

I want to receive the latest job alerts for development manager iii, simple email service

Related Searches

Explore jobs in more locations

About Us

Jobseeker tools

Employer Tools

Browse

Stay Connected