Find Customer support Jobs in Galway, G

Complaints Officer
MAWDY —Galway, County Galway
- Full-time
- Hybrid work
- English
- Microsoft Office
- Organisational skills
- Wellness program
- Annual leave
Quick apply
5d
€15.40 Food Service Assistant - 40 Hours Week Monday to Friday Days 9:30am-5pm
Parkmore IDA Business Park —Galway, County Galway
- €15.40 an hour
- Full-time
- English
- Food service experience
- Store discount
- Wellness program
Quick apply
8d
€15.40 Food Service Assistant - 20 Hours a week 10am-2pm
Parkmore IDA Business Park —Galway, County Galway
- €15.40 an hour
- Overtime
- Customer service
- English
- Food service experience
- Store discount
- Wellness program
Quick apply
4d
Client Experience and Sales Specialist
Therapie Clinic —Galway, County Galway
- €14.73–€17.00 an hour
- Management
- Customer service
- Clinic
- Annual leave
7d
Fitness Team Member/Personal Trainer
FLYEfit —Galway, County Galway
- From €14.15 an hour
- Part-time
- Business development
- Employee assistance program
- Gym membership
Quick apply
10d
Receptionist
Dalata —Galway, County Galway
- Full-time
- Customer service
- Hotel
- No degree
- Employee assistance program
Quick apply
11d
MULTIFUNCTIONAL SALES ASSOCIATE (20 hours, Fix Term, Galway)
Mango —Galway, County Galway
- Part-time
- Sales
- Employee assistance program
6d
GP Receptionist/Administrator
Culleen Medical Centre —Headford, County Galway
- €18–€23 an hour
- Full-time
- No degree
- Communication skills
Quick apply
5d
TEAM MEMBER
Sprout & Co —Galway, County Galway
- €14.15–€14.50 an hour
- Part-time
- English
4d
Team Member
NEXT —Rahoon, County Galway
- €9.91–€14.15 an hour
- Part-time
19h
Customer Advocate
ASSA ABLOY —Galway, County Galway
- Part-time
- Oracle
- Communication skills
- Annual leave
4d
Forever New, Sales Consultant, Part Time, Permanent
Brown Thomas Arnotts —Galway, County Galway
- Part-time
- No degree
- Communication skills
5d
Senior Sales Assistant
BORN —Moycullen, County Galway
- €15 an hour
- Part-time
- Communication skills
- Employee discount
Quick apply
Spa Receptionist
The g Hotel & Spa —Galway, County Galway
- Full-time
- Hotel
- Front desk
Quick apply
Sales Executive - Volkswagen Galway
Western Motors Ltd —Ballybrit, County Galway
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
7d
Leisure Centre General Manager
Claregalway Hotel —Claregalway, County Galway
- Full-time
- Management
- Customer service
- Hotel
- Employee discount
- Gym membership
Quick apply
4d
Sales Advisor
LKQ Corporation —Galway, County Galway
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance program
Marketing Executive
Autofulfil —Galway, County Galway
- €36,000 a year
- Full-time
- In-person
- Communication skills
- Marketing
Quick apply
6d
Catering Assistant
Compass Group Ireland —Galway, County Galway
- €15.40 an hour
- Full-time
- Microsoft Excel
- No degree
Product Manager
River Island —Galway, County Galway
- Weekend availability
- Sales
- Leadership
- Time management
- Annual leave
Quick apply

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Complaints Officer

MAWDY -
Galway, County Galway

Quick apply

Job details

Permanent | Full-time
5 days ago

Benefits

Wellness program
Additional leave
Bike to work scheme
Annual leave
Company pension
Work from home
Company events
Employee assistance program
Free or subsidised travel
Employee discount
Gym membership
Sick pay

Qualifications

Process improvement
English
Microsoft Office
Organisational skills
Communication skills

Full job description

At Mawdy we've grown consistently in recent years to become a market leader in insurance and assistance products. Our objective is to continue this profitable growth by providing the world-class customer service that our clients have come to expect.

Our company is a leader in providing claims handling services, assistance services and speciality risk products. We are looking for a committed and enthusiastic Complaint Officer who thrives in a fast-paced, customer- focused environment. Reporting to the Customer Experience Manager, the successful candidate will engage in critical analysis and examine complex information to ensure fair and impartial complaint outcomes.

What you will do:

Manage and resolve simple and complex complaints in accordance with regulations
Investigate all customer complaints reported by reviewing customer submission, case notes, correspondence, call recordings & provider records as required
Evaluate disputes objectively to determine whether to maintain or overturn case decisions
Build relationships with internal and external stakeholders
Complete Root Cause Analysis (RCA) on all Fully Upheld & Compromise complaints to identify and reduce recurring themes
Send Corrective Actions to relevant parties
Ensure that regulatory timescales in complaint handling are adhered to, & any risk of non-adherence is escalated to management & the compliance team as soon as identified
Adjudicate the outcome of the complaints to ensure fair and equitable outcomes
Provide a response to complainants on the outcome of the investigation
Resolve contentious issues with tact and empathy
Inspire open engagement from Complainants and internal stakeholders to reach a fair and equitable resolution
Maintain a complete record of all complaints & library of related customer contact & correspondence
Conduct quarterly root cause & trend analysis & make recommendations to management on training & process improvement needs
Continually develop own knowledge of the product, the Company & the industry to enhance ability to resolve complaints to the customer’s satisfaction, early in the lifecycle
Deliver on individual goals & objectives linked to the department & Company strategy

Working Hours:

Full-time: 35 hours per week, core days are Mon – Fri.

What we’re looking for:

CIP accreditation is preferable. APA accreditation is a minimum requirement for this role
Experience of delivering exceptional customer experiences in a regulatory environment
An understanding of complaint handling regulatory requirements
Ability to undertake a 360° review of the circumstances giving rise to a complaint
Superior written & verbal communication skills, in particular a high standard of letter writing capability & listening skills
Strong problem solving skills and ability to manage complex cases confidently
Good organisational skills and ability to manage multiple priorities simultaneously
Proven ability to work independently and collaboratively
Proficiency in MS Office applications
The ability to translate difficult or complex messages into plain English & easy to follow written responses

Qualifications:

Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness ad Probity Standards issued by the Central Bank of Ireland. This requires the company to complete due diligence to assess the appointee’s fitness and probity.

What we offer you:

Enhanced Annual Leave
Service days
Time and attendance quarterly rewards
APA / CIP training
Free Motor Rescue and European Travel Insurance
Health insurance discount
20% discount on all other travel insurance outside Europe
Death in Service Benefit
City centre office location, handy for public transport
Gym discount membership with Snap Fitness & Active Fitness
Bike to work scheme
Employee Assistance Programme
Travel Pass
Opportunity to work with a global company based in over 35 countries
Vibrant workplace culture including a sports & social club, book club, inclusive holiday celebrations and regular office events that bring our team together
Wellbeing Programme

Please note the business reserves the right to review & amend this role to incorporate the future needs of the role, department & Company, if necessary.

Job Types: Full-time, Permanent

Benefits:

Additional leave
Bike to work scheme
Company events
Company pension
Employee assistance program
Employee discount
Sick pay
Wellness program
Work from home

Work Location: Hybrid remote in Galway, County Galway

Quick apply

Refine Your Search

customer support jobs in galway, g

Complaints Officer

€15.40 Food Service Assistant - 40 Hours Week Monday to Friday Days 9:30am-5pm

€15.40 Food Service Assistant - 20 Hours a week 10am-2pm

Client Experience and Sales Specialist

Fitness Team Member/Personal Trainer

Receptionist

MULTIFUNCTIONAL SALES ASSOCIATE (20 hours, Fix Term, Galway)

GP Receptionist/Administrator

TEAM MEMBER

Team Member

Customer Advocate

Forever New, Sales Consultant, Part Time, Permanent

Senior Sales Assistant

Spa Receptionist

Sales Executive - Volkswagen Galway

Leisure Centre General Manager

Sales Advisor

Marketing Executive

Catering Assistant

Product Manager

I want to receive the latest job alerts for customer support in galway, g

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