Find Ecommerce customer support Jobs in Dublin, D

Senior Solutions Architect
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Communication skills
- Time management
- Annual leave
- Work from home
Senior Engineering Manager, Fin AI Agent
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Annual leave
- Work from home
Senior Product Marketing Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Research
- Marketing
- Annual leave
- Work from home
Indirect Tax Compliance Acctg Supervisor
eBay Inc. —Dublin, County Dublin
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
Staff AI Designer
Intercom —Dublin, County Dublin
- Hybrid work
- Annual leave
- Work from home
Software Engineer - Infrastructure
eBay Inc. —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- C++
Principal Engineer, Web Platform – Team Web
Intercom —Dublin, County Dublin
- Hybrid work
- System design
- AWS
- JavaScript
- Annual leave
- Work from home
Sr. Software Eng, Data Platforms
eBay Inc. —Dublin, County Dublin
- Full-time
- System design
- Java
- AI
Senior National Account Manager
SOSU Cosmetics —Ashbourne, County Meath
- Full-time
- Microsoft Excel
- Sales
- Analysis skills
- Employee assistance program
- Employee discount
Quick apply
5d
Head of Digital
Choice Stores —Ashbourne, County Meath
- Full-time
- Merchandising
- AI
Quick apply
14d
Head of Commercial Marketing
Smartbox Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- Marketing
Quick apply
Indirect Tax Manager – EMEA VAT
eBay Inc. —Dublin, County Dublin
- Full-time
- English
- Research
- Analysis skills
Senior Category Marketing Manager
Primark —Dublin, County Dublin
- Analysis skills
- Leadership
- Marketing
7d
Sr Software Engineer - SAP Commerce Cloud
Henry Schein Ireland —Dublin, County Dublin
- Full-time
- Computer Science
- DevOps
- Java
Senior Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Product Manager
Siena AI —Dublin, County Dublin
- Full-time
- Remote
- Master's degree
- AI
Senior Product Designer
Intercom —Dublin, County Dublin
- Hybrid work
- System design
- Annual leave
- Work from home
Senior Cloud Networking Manager
eBay Inc. —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Senior ML Science Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Doctoral degree
- Research
- Master's degree
- Annual leave
- Work from home
Staff Product Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Python
- Annual leave
- Work from home

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Senior Solutions Architect

Intercom -
Dublin, County Dublin

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Job details

Benefits

Annual leave
Work from home

Qualifications

Sales
C
Communication skills
Time management

Full job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What’s The Opportunity?

Fin is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by an advanced AI Agent who we call Fin, who blends automation with empathy, setting a new standard in customer support. At Fin, you’ll help shape the future of AI-first customer service, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you’ll make AI-powered support not just possible, but a reality for our customers.

About the Role:

Fin is looking for an exceptional Solutions Architect to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.

What Will I Be Doing?

Lead technical discovery to identify and address our customers’ needs
Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise
Conduct impactful, value-based solution reviews and in-depth technical sessions
Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities
Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning
Build trust with customers by approaching challenges with empathy and curiosity
Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin
Commit to customer success, ensuring lasting value and proactively addressing challenges

What Skills Do I Need?

Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships
Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
Ability to solve problems independently while thriving in collaborative team environments
Proven time management skills in a dynamic team environment
Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.
Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.
Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.
Familiarity with managing POCs, RFPs, and addressing complex security questions.
Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity
Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks
Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company
Willing and able to travel occasionally

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

#LI-RH1

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Apply Now

Refine Your Search

ecommerce customer support jobs in dublin, d

Senior Solutions Architect

Senior Engineering Manager, Fin AI Agent

Senior Product Marketing Manager

Indirect Tax Compliance Acctg Supervisor

Staff AI Designer

Software Engineer - Infrastructure

Principal Engineer, Web Platform – Team Web

Sr. Software Eng, Data Platforms

Senior National Account Manager

Head of Digital

Head of Commercial Marketing

Indirect Tax Manager – EMEA VAT

Senior Category Marketing Manager

Sr Software Engineer - SAP Commerce Cloud

Senior Software Engineer

Product Manager

Senior Product Designer

Senior Cloud Networking Manager

Senior ML Science Manager

Staff Product Engineer

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