Find Program manager Jobs in Dublin, D

Project & Change Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Global Equity Program Manager
Rippling —DUBLIN 2, County Dublin
- Full-time
- Windows
- Mentoring
1d
Lead Technical Program Manager
Mastercard —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- Analysis skills
1d
Senior Design Program Manager, EMEA/APAC Data Center Design Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Project management
- AI
Sr. Technical Program Manager, Network Monitoring and Remediation
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Project management
Commercial Manager – Major Infrastructure Programme
Turner & Townsend —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Continuous improvement
Quick apply
Programme Lead
Teckro Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- Hotel
- Project management
- No degree
- Gym membership
- Life insurance
Quick apply
Technical Program Manager, Networking Operational Excellence
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- AWS
- Project management
Tech Infrastructure Program Manager , Data Centre Delivery
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Maintenance
- AWS
- Bachelor's degree
2d
Staff Technical Program Manager, Site Reliability Engineering
MongoDB —Dublin, County Dublin
- Remote
- Azure
- AWS
- SDLC
Finance Transformation Programme Manager
Aer Lingus —Dublin, County Dublin
- ERP systems
- English
- Analysis skills
EU Export Program Manager FTC
eBay Inc. —Dublin, County Dublin
- Full-time
- English
- Analysis skills
- AI
Assistant Project Manager
Turner & Townsend —Dublin, County Dublin
- Full-time
- Engineering
- Project management
- Annual leave
Quick apply
Healthcare Project Manager - Assistant Manager/Manager - ROI
Grant Thornton —Dublin, County Dublin
- Full-time
- Analysis skills
- Project management
- Organisational skills
Project Manager - Infrastructure
Turner & Townsend —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Office
- Construction experience
- Leadership
- Annual leave
Quick apply
Senior Project Manager - Civil Infrastructure
Ramboll —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Project management
- Construction experience
- Annual leave
Quick apply
Strategy and Operations Principal Lead, gTech Ads Programs, GTM
Google —Dublin, County Dublin
- €148,000–€270,000 a year
- Full-time
- Sales
- Bachelor's degree
- No degree
FS Project Manager – Associate Director - Dublin / Belfast
Grant Thornton —Dublin, County Dublin
- Full-time
- Management
- Business development
- Analysis skills
Supply Chain Solutions Programme Manager
Primark —Dublin, County Dublin
- AutoCAD
- Project management
- No degree
Program Manager, Device Technical Operations ( 12 Months Agency Contract )
Viatris —Northern Cross, County Dublin
- Full-time
- Engineering
- Analysis skills
- Project management

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Project & Change Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Jira
Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Project management
Bachelor's degree
Project management software
Microsoft Project
Leadership
Financial acumen
Communication skills

Full job description

Overview:

Job Title: Project & Change Delivery Manager

Department: Operations

Management Responsibility for: Individual Contributor Role

Travel Required: Yes / Infrequent

Reports to: Sr Director Operations & Service Delivery

Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role

Contract Type: Full Time - Permanent

Grade: TBC

Job Summary / Overview

Project & Change Delivery Manager plans, executes, and closes projects, ensuring they are delivered on time, within budget, and according to specifications. They define project goals, manage resources and teams, mitigate risks, and maintain clear communication with stakeholders throughout the project lifecycle. They are ultimately responsible for the successful outcome of the project and change delivery.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Planning & Scheduling: Defining project scope, goals, milestones, and timelines.
Resource & Budget Management: Allocating resources efficiently and controlling costs to stay within budget.
Team Leadership: Assembling, directing, and motivating project teams
Risk Management: Identifying, monitoring, and mitigating potential project risks.
Communication & Reporting: Keeping stakeholders, clients, and upper management informed of progress.
Quality Assurance: Ensuring deliverables meet expected standards and project goals.
Project manage multiple small to medium scale projects from scoping through to Implementation and roll out
Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support
Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects
Translate business requirements into implementation plans, furthering our mission of protecting and supporting our client community
Play an active role by contributing to improving policies, products, processes and support system solutions
SOW Compliance, Facilities Coordination, SOW Audit Compliance, Projectization, Inventory Management
Client Syncs - Upcoming Projects, Task Management, Escalation Report
Change Management – Attend CAB meeting, Drive Changes & updates process, Business Review Management, Weekly/Monthly/Quarterly Review Management
Agenda Coordination, Changes & Updates Reporting, Non-Conformance Task Management
Other duties as assigned.

Main Job Requirements

Education and Specific Training

Bachelor’s degree or equivalent experience in BPO

Work Experience

Graduated, PMP certified, Financial Acumen
Prior BPO Projects, Transitions (Lift & shift, New Program Launches) experience
5+ years Project Management, Program Management and Change delivery experience, with expertise in process management, operations-based projects and a strong track record in implementation of these projects
Proven ability to manage multiple projects concurrently through successful implementation in an operational environment
Proven ability to optimize Scope, Quality, Time & Cost aspects of Projects
Ability to work in a fast-paced environment with minimal guidance
Experience working with internal/ external stakeholders in multiple geographic regions
ADKAR Model for Change Management: Focuses on individual transitions: Awareness, Desire, Knowledge, Ability, and Reinforcement
Experience of working with MSP and born in cloud clients preferred
Experience in BPO and Contact Centre environments
Experience of supporting large Operations (500+) with strong focus on engagement and work culture

Required Skills

Technical & Functional Skills

PMP, Prince2 certified
Technical support, Customer Service, Trust & Safety domain experience preferred
Organization & Planning: Strong project management methodologies (e.g., Agile, Waterfall).
Communication: Excellent interpersonal skills to manage diverse teams and client expectations.
Problem-Solving: Ability to handle unexpected issues and adapt to changes.
Tools: Proficiency in project management software (e.g. MS Project, Jira)
Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others
Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Apply Now

Refine Your Search

program manager jobs in dublin, d

Project & Change Delivery Manager

Global Equity Program Manager

Lead Technical Program Manager

Senior Design Program Manager, EMEA/APAC Data Center Design Engineering

Sr. Technical Program Manager, Network Monitoring and Remediation

Commercial Manager – Major Infrastructure Programme

Programme Lead

Technical Program Manager, Networking Operational Excellence

Tech Infrastructure Program Manager , Data Centre Delivery

Staff Technical Program Manager, Site Reliability Engineering

Finance Transformation Programme Manager

EU Export Program Manager FTC

Assistant Project Manager

Healthcare Project Manager - Assistant Manager/Manager - ROI

Project Manager - Infrastructure

Senior Project Manager - Civil Infrastructure

Strategy and Operations Principal Lead, gTech Ads Programs, GTM

FS Project Manager – Associate Director - Dublin / Belfast

Supply Chain Solutions Programme Manager

Program Manager, Device Technical Operations ( 12 Months Agency Contract )

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