Technical Escalations Engineer 2 (Agent) - Dublin
Datadog —Dublin, County Dublin
- On call
- Windows
- Linux
- Python
- Employee stock purchase plan
Quick apply
9d
Staff Technical Program Manager, Site Reliability Engineering
MongoDB —Dublin, County Dublin
- Remote
- Azure
- AWS
- SDLC
Senior Software Development Engineer
Solventum —Dublin, County Dublin
- Full-time
- Hybrid work
- DevOps
- SQL
- AWS
- Relocation assistance
Life Safety Systems Engineer
Jacobs —Dublin, County Dublin
- Hybrid work
- AutoCAD
- Engineering
- Bachelor's degree
Telecom Engineer
Jacobs —Dublin, County Dublin
- Hybrid work
- Electrical Engineering
- Higher certificate
- Communication skills
8d
Senior Software Engineer
Vectra —Dublin, County Dublin
- Azure
- Engineering
- AWS
- Life insurance
Quick apply
Databricks Solution Architect – Financial Crime & Banking
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
3d
AI Compliance Officer
Anthropic —Dublin, County Dublin
- €200,000–€255,000 a year
- Hybrid work
- Presentation skills
- Bachelor's degree
- AI
Sr. Network Engineer
Glanbia Foods —Citywest, County Dublin
- Hybrid work
- Computer Science
- Bachelor's degree
Engineering Manager
Learnosity —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- AWS
- Annual leave
- Employee assistance program
Quick apply
Sr. Engineer - Data Onboarding, NG-SIEM (Hybrid)
CrowdStrike —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Java
Senior Manager, Network Advisory UK & EU
paypal —Dublin, County Dublin
- Full-time
- Analysis skills
- Bachelor's degree
- Leadership
- Annual leave
Full-Stack Engineer
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Oracle
- Computer Science
- Software troubleshooting
Software Engineer II (R-19394)
Dun & Bradstreet —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- System design
- English
- Annual leave
Quick apply
Interface Manager:Rail projects
AECOM —Dublin, County Dublin
- Full-time
- Project management
- Contracts
- Construction experience
Sr Software Engineer - Motorsports
General Motors —Dublin, County Dublin
- Weekend availability
- Azure
- Computer Science
- Master's degree
10d
Senior Cloud Engineer
Sprinklr —Dublin, County Dublin
- Full-time
- Azure
- Management
- Social media management
- Annual leave
Associate Director - Civil Engineering (Transmission & Distribution)
Jacobs —Dublin, County Dublin
- Hybrid work
- Civil Engineering
- Leadership
- Communication skills
10d
Director Cloud Platform
Guidewire Software —Dublin, County Dublin
- Weekend availability
- Doctoral degree
- Java
- Master's degree
Software Engineer – SoC FPGA
Microchip Technology —Dublin, County Dublin
- Full-time
- Computer Science
- Engineering
- Master's degree

I want to receive the latest job alerts for lead program security engineer in sutton, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

lead program security engineer jobs near sutton, d

Cloud Engineer jobs in Dublin, County Dublin

Technical Engineer jobs in Dublin, County Dublin

Telecommunications Engineer jobs in Dublin, County Dublin

Solution Architect jobs in Dublin, County Dublin

Senior Software Engineer jobs in Dublin, County Dublin

Software Engineer jobs in Dublin, County Dublin

Senior Engineer jobs in Dublin, County Dublin

Civil Engineer jobs in Dublin, County Dublin

Engineering Manager jobs in Dublin, County Dublin

Safety Engineer jobs in Dublin, County Dublin

Full Stack Developer jobs in Dublin, County Dublin

Site Reliability Engineer jobs in Dublin, County Dublin

Compliance Officer jobs in Dublin, County Dublin

Platform Engineer jobs in Dublin, County Dublin

Technical Support Engineer jobs in Dublin, County Dublin

Cloud Engineer jobs in Waterford, County Waterford

Director Architect jobs in Dublin, County Dublin

Data Centre Director jobs in Dublin, County Dublin

Account Manager jobs in Galway, County Galway

Marketing Manager jobs in County Dublin

Technical Escalations Engineer 2 (Agent) - Dublin

Datadog -
Dublin, County Dublin

Quick apply

Job details

9 days ago

Benefits

Employee stock purchase plan

Qualifications

Jira
Go
Kubernetes
Windows
Bash (Unix shell)
Docker
Zendesk
Confluence
Linux
JSON
Python

Full job description

The Team

As Datadog's in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world's most innovative startups to the largest enterprises.

Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy.

As part of our TEE team, you'll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level.

Role Summary

As part of the Technical Escalation Engineering (TEE) team, you'll operate at the heart of Datadog's ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You'll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence.

This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

Develop deep technical expertise and continuously learn as the product evolves.
Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.
Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team (GSE), ensuring they're equipped to handle any challenge.
Partner with Engineering and Product to proactively identify gaps, drive improvements, and advocate for customers in shaping the evolution of our platform.
Become the go-to expert on Agent at Datadog, mastering both the technical landscape and the customer experience.
Triage, investigate, and resolve complex Agent-related escalations spanning over Agent deployment, configurations, Agent performance, OOB and custom integrations, and telemetry/logs collection.

Who You Are:

A self-driven problem solver with an obsession for excellence and continuous learning. You thrive in ambiguity, take initiative, and push beyond expectations.
A strategic thinker who defaults to a client-centric approach, proactively identifying opportunities to enhance customer experience while balancing technical feasibility.
An independent, fast learner, capable of picking up new technologies, adapting to evolving priorities, and crafting innovative solutions to complex technical issues.
A collaborator and mentor, who enjoys sharing knowledge, raising the technical bar for the team, and contributing to a culture of excellence.
An expert working across Linux, Windows, and MacOS, with strong system-level troubleshooting skills (processes, services, networking, file systems).
Hands-on with CLIs, APIs, and config files (YAML/JSON), and can confidently guide others toward best practices.
Comfortable navigating containerized environments like Docker and Kubernetes.
Confident with scripting and automation (Python, Go, or Bash) to improve troubleshooting workflows.

Bonus points

Computer Science or Engineering majors
Experienced in using Zendesk, Jira, Confluence, or similar softwares.
Familiarity with Datadog, integrations ecosystem, or similar observability platforms is a strong plus.

Datadog values people from all walks of life. We understand not everyone will meet all the below qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

Generous and competitive benefits
New hire stock equity (RSUs) and employee stock purchase plan
Continuous career development and pathing opportunities
Product training to develop an in-depth understanding of our product and space
Best in breed onboarding
Internal mentor and buddy program cross-departmentally
Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Quick apply

Refine Your Search

lead program security engineer jobs in sutton, d

Technical Escalations Engineer 2 (Agent) - Dublin

Staff Technical Program Manager, Site Reliability Engineering

Senior Software Development Engineer

Life Safety Systems Engineer

Telecom Engineer

Senior Software Engineer

Databricks Solution Architect – Financial Crime & Banking

AI Compliance Officer

Sr. Network Engineer

Engineering Manager

Sr. Engineer - Data Onboarding, NG-SIEM (Hybrid)

Senior Manager, Network Advisory UK & EU

Full-Stack Engineer

Software Engineer II (R-19394)

Interface Manager:Rail projects

Sr Software Engineer - Motorsports

Senior Cloud Engineer

Associate Director - Civil Engineering (Transmission & Distribution)

Director Cloud Platform

Software Engineer – SoC FPGA

I want to receive the latest job alerts for lead program security engineer in sutton, d

Related Searches

Explore jobs in more locations

The Team

Role Summary

What You'll Do:

Who You Are:

Bonus points

Benefits and Growth:

Jobseeker tools

Employer Tools

Browse

Stay Connected