Find Behavior support Jobs in Dublin, D

Incident Management Engineer (Korean/English bilingual), Incident Detection and Response
Amazon Web Services EMEA SARL (Irish Branch) —Dublin, County Dublin
- Weekend availability
- Computer Science
- English
- AWS
People Partner - Europe
EVERSANA —Dublin, County Dublin
- Full-time
- Remote
- English
- Microsoft Office
- Analysis skills
Quick apply
Product Support Specialist
Asana —Dublin, County Dublin
- €57,000–€63,000 a year
- Weekend availability
- English
- AI
- Communication skills
- Work from home
Quick apply
Digital Sales Specialist - AI Business Solutions - AI workforce - Portuguese speaking
Microsoft —Dublin, County Dublin
- €44,000–€57,200 a year
- Full-time
- Remote
- Azure
- Sales
- Marketing
- Work from home
Digital Sales Specialist - AI Business Solutions - AI workforce - English speaking
Microsoft —Dublin, County Dublin
- €44,000–€57,200 a year
- Full-time
- Remote
- Azure
- Sales
- Marketing
- Work from home
Intelligence and Threat Assessment Manager, EMEA (Remote)
Concentric —Dublin, County Dublin
- €80,000 a year
- Weekend availability
- Remote
- Research
- Bachelor's degree
- Communication skills
- Employee assistance program
- Life insurance
Quick apply
2d
Digital Sales Specialist - AI Business Solutions - AI workforce - Polish speaking
Microsoft —Dublin, County Dublin
- €44,000–€57,200 a year
- Full-time
- Remote
- Azure
- Sales
- Marketing
- Work from home
Software Quality Assurance Engineer, Officer – OTC Enhanced
State Street —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- SQL
7d
Social Care Worker
Sunbeam House Services —Bray, County Wicklow
- €40,851–€57,217 a year
- Part-time
- Cooking
- No degree
- Cleaning
Senior Behaviour Support Specialist / Clinical Nurse Specialist
Avista —Dublin, County Dublin
- €62,699–€79,227 a year
- Part-time
- Management
- No degree
- IT
- Annual leave
- Sick pay
3d
Customer Care Expert - French Market
Wix —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- English
- Communication skills
Quick apply
Digital Sales Specialist - AI Business Solutions - AI workforce - German speaking
Microsoft —Dublin, County Dublin
- €44,000–€57,200 a year
- Full-time
- Remote
- Azure
- Sales
- Marketing
- Work from home
Sr. Key Account Executive (Bi-lingual) German, or Italian or Spanish Speakers
Tripadvisor —Dublin, County Dublin
- Remote
- Bilingual
- Spanish
- Sales
- Employee assistance program
Quick apply
3d
Product Strategy Manager (Netherlands)
Indeed —Dublin, County Dublin
- €84,000–€126,000 a year
- Full-time
- Doctoral degree
- English
- Master's degree
- Annual leave
Quick apply
Customer Care Expert - German Market (Hybrid/Remote)
Wix —Dublin, County Dublin
- Full-time
- Remote
- Customer service
- English
- Communication skills
- Work from home
Quick apply
Incident Response Senior Analyst - Dublin
CRH Group Services Ltd. —Dublin, County Dublin
- Full-time
- Azure
- Research
- AWS
Quick apply
Associate, Contract Management
EVERSANA —Dublin, County Dublin
- Full-time
- Remote
- Management
- Salesforce
- Microsoft Office
Quick apply
Senior Associate, Global Risk Management Programs
Azurity Pharmaceuticals - Ireland —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
AI Research Engineer (Multi-Modal Reinforcement Learning) - 100% Remote Worldwide
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- Doctoral degree
- Computer Science
- English
Staff ML Systems Engineer - Media Intelligence
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- Azure
- System design
- English

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Incident Management Engineer (Korean/English bilingual), Incident Detection and Response

Amazon Web Services EMEA SARL (Irish Branch) -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

Computer Science
Lean
English
Korean
AWS
Analysis skills
Presentation skills
Bachelor's degree
Cloud computing
Network engineering
Leadership
Communication skills
Information Technology

Full job description

DESCRIPTION

Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.

The AWS Incident Detection and Response team is part of the ASPIRE organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm.

ABOUT YOU
Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.

Finally, you are passionate about technology with a desire to learn more and do more with AWS.

ABOUT THE ROLE
AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.

Please note as a follow-the-sun organisation, IMEs work the core hours of 8am-4pm UTC +1. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays.

Key job responsibilities

Every day will bring new and exciting challenges that include elements of:
Drive the resolution of large scale customer impacting incidents as part of a team rotation
Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.
Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads
Contribute to Problem Records for customers
Conduct continuous real-time proactive monitoring of customer metrics
Prioritize, manage, and own emerging and developing customer issues from start to finish
Monitor and manage communications during high impact events via relevant channels
Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
Lead projects and teams to drive operational improvements
Create and review documentation; design/influence new standard operating procedures
Identify and troubleshoot recurring platform issues and own projects to drive improvements
Mentor peers in your areas of technical and operational strength
Perform other duties as required by the organization

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

Bachelor's degree in computer science or equivalent
Business level Korean and English, verbal and written
3+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications
5+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role.
Bachelor’s degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or a related field (or 6+ years of relevant work experience)
Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)

PREFERRED QUALIFICATIONS

Bachelor's degree
Industry specific accredited certification(s) such as the AWS Associate level certifications
Knowledge of ITIL/Lean Processes
Ability to work in ambiguous environments
Demonstrated critical thinking and logical problem solving skills
Experience driving collaborative projects from conception to delivery
Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies
Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

behavior support jobs in dublin, d

Incident Management Engineer (Korean/English bilingual), Incident Detection and Response

People Partner - Europe

Product Support Specialist

Digital Sales Specialist - AI Business Solutions - AI workforce - Portuguese speaking

Digital Sales Specialist - AI Business Solutions - AI workforce - English speaking

Intelligence and Threat Assessment Manager, EMEA (Remote)

Digital Sales Specialist - AI Business Solutions - AI workforce - Polish speaking

Software Quality Assurance Engineer, Officer – OTC Enhanced

Social Care Worker

Senior Behaviour Support Specialist / Clinical Nurse Specialist

Customer Care Expert - French Market

Digital Sales Specialist - AI Business Solutions - AI workforce - German speaking

Sr. Key Account Executive (Bi-lingual) German, or Italian or Spanish Speakers

Product Strategy Manager (Netherlands)

Customer Care Expert - German Market (Hybrid/Remote)

Incident Response Senior Analyst - Dublin

Associate, Contract Management

Senior Associate, Global Risk Management Programs

AI Research Engineer (Multi-Modal Reinforcement Learning) - 100% Remote Worldwide

Staff ML Systems Engineer - Media Intelligence

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