Find Operational care expert Jobs in Dublin, D

Trust and Safety Team Lead, International
Whatnot —Dublin, County Dublin
- €63,000–€70,000 a year
- Full-time
- Microsoft Excel
- English
- SQL
- Work from home
Compliance Coordinator
Expeditors —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- Bachelor's degree
- No degree
Quick apply
Customer Success Manager
Salesforce —Dublin, County Dublin
- Weekend availability
- Sales
- Salesforce
- No degree
Supply Chain Team Lead (Customer Service)
Catalyx —Dublin, County Dublin
- Full-time
- Hybrid work
- ERP systems
- Microsoft Office
- No degree
Quick apply
Claim Handler - Motor and Liability
The Travelers Companies, Inc. —Dublin, County Dublin
- Part-time
- Hybrid work
- Communication skills
- Negotiation
- Employee assistance program
Electronic Health Record (EHR) Trainer – BonsConnect
Bon Secours Health System Ireland —Dublin, County Dublin
- Full-time
- Nursing
- Bachelor's degree
- Epic
Senior Identity & Access Management (IAM) Engineer
Workday —Dublin, County Dublin
- €84,000–€126,000 a year
- Full-time
- Azure
- Computer Science
- Engineering
Technical Project Manager -CMC
Sia —Dublin, County Dublin
- Full-time
- Hybrid work
- Doctoral degree
- Engineering
- English
Quick apply
Global Clinical Project Manager - Vendor Management Expert (home-based in Europe)
IQVIA —Dublin, County Dublin
- Full-time
- Remote
- Project management
- Recruiting
- Communication skills
- Work from home
10d
Manager- Global Technology
Expeditors —Dublin, County Dublin
- €110–€130 a year
- Full-time
- Software development
- Agile
- Communication skills
- Employee stock purchase plan
- Work from home
Quick apply
9d
Service Operations Lead
Openmind Networks —DUBLIN 2, County Dublin
- Computer Science
- English
- Project management
Quick apply
4d
Senior Cleaning Manager
BidvestNoonan —DUBLIN 2, County Dublin
- €55,000–€60,000 a year
- Nights as needed
- Microsoft Office
- Cleaning
- IT
Quick apply
9d
National Transport Manager
Chadwicks Group —Dublin, County Dublin
- Contracts
- Construction experience
- Leadership
Payment Operations Specialist - EMEA
WeTravel —Dublin, County Dublin
- €31,000–€36,500 a year
- Weekend availability
- Remote
- Spanish
- English
- Analysis skills
- Relocation assistance
- Annual leave
2d
GMDP Quality Assurance Manager
WEP Clinical —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Associate Director Quality - Client Dedicated ( Regional Clinical Compliance Lead)
IQVIA —Dublin, County Dublin
- Full-time
- Remote
- English
- Microsoft Office
- Bachelor's degree
- Work from home
2d
LOI Academy Development & Support Manager
Football Association of Ireland —DUBLIN 15, County Dublin
- Weekend availability
- Hybrid work
- Project management
- Continuous improvement
- Leadership
- Free parking
- Employee assistance program
Quick apply
18h
Data Center Technician (DCT) Manager
Microsoft —Dublin, County Dublin
- €58,200–€103,800 a year
- Full-time
- Azure
- Computer Science
- Supervising experience
7d
Business Systems Analyst – HR Platforms
Fresenius Medical Care —Dublin, County Dublin
- Full-time
- English
- Analysis skills
- Project management
1d
Retail Sales Associate (part-time)
Canada Goose UK Retail Limited, Ireland Branch —Dublin, County Dublin
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply

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Trust and Safety Team Lead, International

Whatnot -
Dublin, County Dublin

Apply Now

Job details

Full-time
€63,000–€70,000 a year

Benefits

Work from home

Qualifications

French
Microsoft Excel
Order management system
Process improvement
English
E-commerce
SQL
Zendesk
German

Full job description

Location

Dublin, Ireland

Employment Type

Full time

Department

Trust & RiskInternational TnR Leadership

Compensation

€63K – €70K • Offers Equity

The salary or hourly rate range may be inclusive of several levels that would be applicable to the position. Final salary or hourly rate will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary or hourly rate, not benefits or equity.

Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Role

The Trust & Risk team is responsible for driving the best possible user experience through process improvement, order management, and problem-solving. As a leader of this team, you will be responsible for ensuring that our team of agents dig into every ticket to the lowest level of detail so they can best solve customer issues and provide critical user insights to the business. You’ll take those insights and make Whatnot 1% better every day by partnering with driving cross-functional teams to fix gaps in our product or experience that negatively impact our customers. You will also be responsible for driving team productivity through performance metrics while delivering a quality experience, ensuring our users are getting a quick, and quality experience.

Lead team performance and drive results in team productivity, quality, and customer experience
Manage, coach, encourage, and be responsible for the performance and culture of a team of agents
Maintain functional knowledge of, and act as a subject matter expert of processes, product, and projects related to day-to-day operations
Drive accountability on policies and other guidelines
Manage T&S incidents on the platform
Create new and use existing reporting to identify areas to improve performance metrics and productivity
Build a culture of insights generation to improve product, process, experience and overall business by reviewing Sigma & Zendesk metrics regularly
Identify and report on trends early and often.
Partner with training and content to reinforce compliance with new launches, processes, and policies.
Address and resolve critical issues from partners and other teams
Identify and call out areas of opportunity for Whatnot, helping improve or develop new processes to improve the user experience and business by understanding customer needs
Other ad-hoc project work as the business requires

Team members in this role are required to be within commuting distance of our Dublin, Ireland hub.

You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

A hungry individual looking to continue their career in a fast-paced, rapidly changing environment. Someone willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background:

You have 5+ years of trust, risk and safety support operations experience, the majority of which spent managing team KPIs.
You are an experienced leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
You have driven operational excellence, quality improvements, and performance-managed multiple agents.
You are analytical and data-driven, with experience distilling large data sets to actionable insights.
You have proven experience successfully co-ordinating business critical escalations to resolution
You are an owner, always looking for opportunities to better your work, team, product or customer experience
You have strong judgment and are comfortable making tough decisions that balance the trade-off between quality and quantity
You have knowledge of Zendesk, data platforms such as Sigma, familiar with excel/google Sheets (Knowledge of SQL preferred)
You have experience in startups, marketplaces, or e-commerce (preferred)
You have worked within multichannel support operations (chat, email, sms, phone)
You have familiarity with working with large, diverse customer support, and operations organisations (preferred)
You have the flexibility to occasionally work evenings, holidays, and outside of standard schedule
You have fluency in either French or German languages, in addition to English (preferred)

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
Pension plans internationally
Monthly allowance to dogfood the app
- All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Please find our Whatnot Candidate Privacy Notice here.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Compensation Range: €63K - €70K

Apply Now

Refine Your Search

operational care expert jobs in dublin, d

Trust and Safety Team Lead, International

Compliance Coordinator

Customer Success Manager

Supply Chain Team Lead (Customer Service)

Claim Handler - Motor and Liability

Electronic Health Record (EHR) Trainer – BonsConnect

Senior Identity & Access Management (IAM) Engineer

Technical Project Manager -CMC

Global Clinical Project Manager - Vendor Management Expert (home-based in Europe)

Manager- Global Technology

Service Operations Lead

Senior Cleaning Manager

National Transport Manager

Payment Operations Specialist - EMEA

GMDP Quality Assurance Manager

Associate Director Quality - Client Dedicated ( Regional Clinical Compliance Lead)

LOI Academy Development & Support Manager

Data Center Technician (DCT) Manager

Business Systems Analyst – HR Platforms

Retail Sales Associate (part-time)

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