Find Customer support coordinator Jobs in Swords, D

Technician Scheduler / Depot Lead- Full Time
Autoglass Ireland —Swords, County Dublin
- €30,000–€38,000 a year
- Full-time
- Customer service
- Continuous improvement
- No degree
Quick apply
7d
Executive Administrative Assistant (contract)
Microsoft EMEA —DUBLIN 18, County Dublin
- €178–€200 a day
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
6d
IT Coordinator
Jigsaw - The National Centre for Youth Mental Health . —Dublin, County Dublin
- €45,127–€64,811 a year
- Weekend availability
- Azure
- Computer Science
- Customer service
- Annual leave
2d
Warehouse Collections Coordinator
Furlong Flooring Ltd —Ballymount, County Dublin
- €15.54 an hour
- Full-time
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- Sick pay
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IT Service Desk TTL
Viatel Technology Group —Dublin, County Dublin
- Azure
- No degree
- Mentoring
23h
Homestay Coordinator
EF (Education First) —Dublin, County Dublin
- Full-time
- Customer service
- Employee assistance program
Trucking Coordinator
Swissport International AG —Swords, County Dublin
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Leadership
4d
Office Administrator - Tallaght Office
Connected Health —Dublin, County Dublin
- €28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Young Adult Support Worker
Irish Wheelchair Association —Clontarf, County Dublin
- €27,045.10–€30,105.77 a year
- Part-time
- Driving
- No degree
- Organisational skills
- Annual leave
Quick apply
7d
Procurement Executive
Central Bank —Dublin, County Dublin
- €39,871–€70,744 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
2d
Facilities Coordinator
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Hospitality
- English
- Presentation skills
Quick apply
5d
Front of House
EHS International founded by Chris Mee —Ballymount, County Dublin
- €30,000–€40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Employee assistance program
Quick apply
1d
Urban Outfitters Display Coordinator - Dublin, Ireland
Urban Outfitters —Dublin, County Dublin
- €33,000–€38,000 a year
- Full-time
- Carpentry
- Organisational skills
- Construction experience
- Annual leave
- Employee assistance program
Sales/Admin Co
Chadwicks Group —Clondalkin, County Dublin
- Full-time
- Administrative experience
- No degree
- IT
- Sick pay
12d
Ukrainian Project Support/Coordinator - Entry Level
Grouper —Dublin, County Dublin
- Full-time
- Remote
- Customer service
- English
- Project management
Quick apply
Component Recovery Specialist, Value Recovery
Re:Cycle Reverse Logistics Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Business
BIM Coordinator
Tate Europe —Dublin, County Dublin
- Full-time
- CAD
- Engineering
- No degree
Quick apply
Sales & Marketing Project Coordinator
Novartis —Dublin, County Dublin
- €31,150–€57,850 a year
- Full-time
- Communication skills
- Marketing
13d
Junior Service Operations Coordinator
Reliable Tradesmen Ltd —Dún Laoghaire, County Dublin
- €28,000–€30,150 a year
- Full-time
- Maintenance
- Communication skills
Quick apply
5d
Facilities Coordinator – Dublin
Tuath Housing Association —Dublin, County Dublin
- €30,517–€34,291 a year
- Full-time
Quick apply

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Technician Scheduler / Depot Lead- Full Time

Autoglass Ireland
Swords, County Dublin

Quick apply

Job details

Permanent | Full-time
€30,000–€38,000 a year
7 days ago

Benefits

Company events
On-site parking

Qualifications

Customer service
Supply chain
Logistics
Continuous improvement
Organisational skills
Communication skills

Full job description

Scheduler / Depot Lead- Autoglass® Ireland

Location: Airport Business Park, Swords (office-based)

Hours: Full-time, 37.5 hours per week

Autoglass® Ireland, part of the global Belron® Group, is seeking an experienced Scheduler / Depot Lead to coordinate a high-volume, operationally complex workload across technicians, depot operations, and customer service. This is not an entry-level position. We're looking for someone with proven experience in scheduling, logistics, field service coordination, transport planning, or a similar operational environment who can confidently manage changing priorities in a fast-paced setting.

This role will be a key part of the day-to-day running of the depot, helping to ensure smooth operations while delivering an excellent customer experience. As one of the first points of contact for customers visiting the depot, you will create a welcoming and professional environment, ensuring customers feel valued and supported throughout their journey with Autoglass®.

What You Will Do?

This is a fast-paced operational coordination role requiring sound judgement, excellent planning skills, and the ability to make confident decisions while balancing multiple competing priorities and responding to changing operational demands.

Key Responsibilities

Operational Scheduling & Coordination

Manage and coordinate workloads for a designated team of field technicians
Schedule high volumes of jobs to maximise efficiency
Monitor job progress and respond to operational changes throughout the day
Route jobs effectively across Dublin locations to avoid inefficiencies

Technician & Depot Support

Act as the primary point of contact for technician queries and operational issues
Support the day-to-day operation of the depot and ensure activities run smoothly
Escalate technical or operational concerns appropriately
Ensure workflow continuity during absences or peak demand

Customer Experience & Service

Deliver a welcoming, professional, and customer-focused experience for all customers visiting the depot
Act as a key point of contact for customer queries, appointments, and service updates
Take ownership of customer interactions and help resolve issues in a timely and professional manner
Promote the high standards of service associated with the Autoglass® brand

Warranty & Customer Issue Management

Handle warranty-related queries and escalations
Liaise with relevant departments to resolve technical or service escalations

Glass & Inventory Coordination

Oversee glass stock allocation and management
Coordinate delivery and storage requirements
Ensure safe and compliant handling procedures are followed

Note: Duties listed are indicative, not exhaustive, and may vary based on business needs.

Essential Criteria

Eligibility to work in Ireland.
A minimum of 2 years' experience in scheduling, logistics coordination, transport planning, field service coordination, operations control, or a similar operational role.
Strong customer service skills, with the ability to build positive relationships with customers and colleagues.
Demonstrated experience managing multiple competing priorities within a busy, high-volume operational environment where plans regularly change throughout the day.
Previous experience in an operational coordination role is essential. Experience limited to retail or general customer service alone is unlikely to meet the requirements of this role.
Strong problem-solving skills and the ability to make decisions under pressure.
Experience using scheduling, workforce management, logistics, or CRM systems.
Excellent organisational skills, with the ability to manage competing priorities.
Strong verbal and written communication skills.
Resilient and comfortable handling escalated situations.

Desirable

Experience working with operational KPIs and service level targets.
Experience supporting continuous improvement initiatives within an operational environment.
Experience working in a fleet, field service, depot, or technical service environment.
Experience handling warranty claims, service recovery, or operational issue resolution.
Experience in logistics, transport planning, or supply chain operations.

What We Offer

Salary: €30,000–€38,000 per year, depending on skills and experience
Autoglass® Ireland is committed to equal pay and opportunities for all employees. Pay is determined fairly based on experience, skills, and responsibilities
A supportive and friendly team environment
Full training and ongoing development
Progression opportunities subject to performance
Opportunity to contribute to a market-leading company within the Belron® Group

If you're an experienced Scheduler or Operations Coordinator who enjoys solving problems, coordinating complex operational workloads and delivering an excellent customer experience, we'd love to hear from you. This role is ideal for someone who has already built their career in scheduling, logistics, field service coordination, transport planning or a similar operational environment and is looking for their next challenge.

Job Types: Full-time, Permanent

Pay: €30,000.00-€38,000.00 per year

Benefits:

Company events
On-site parking

Ability to commute/relocate:

Swords, County Dublin: reliably commute or plan to relocate before starting work (required)

Application question(s):

Have you worked in a role where you were responsible for scheduling or dispatching field-based technicians, engineers, drivers or mobile teams? Please describe your experience.
On a typical day, how many technicians or mobile jobs did you coordinate, and did you have to re-plan schedules throughout the day due to emergencies, delays or cancellations?

Experience:

coordinating technicians, drivers or field-based teams: 2 years (required)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in swords, d

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Office Administrator - Tallaght Office

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