Find Lead operator Jobs in Dublin, D

Service Operations Lead
Openmind Networks —DUBLIN 2, County Dublin
- Computer Science
- English
- Project management
Quick apply
2d
Payment Operations Specialist - EMEA
WeTravel —Dublin, County Dublin
- €31,000–€36,500 a year
- Weekend availability
- Remote
- Spanish
- English
- Analysis skills
- Relocation assistance
- Annual leave
4h
Staff Marketing Manager
Analog Devices —Glasnevin, County Dublin
- Full-time
- Business development
- Product management
- Electrical Engineering
Sales Development Lead - Europe
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- Management
- Sales
- Business development
2d
Property & Planning Co Ordinator [12 Months Temp]
ESB —Dublin, County Dublin
- €49,800–€58,600 a year
- Full-time
- Microsoft Office
- No degree
- Communication skills
13d
Fire, Life and Safety system Commissioning Engineer, Commissioning
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Stiúrthóir Tionscadail Oibríochtaí agus Cothabhála - Operations and Maintenance Project Manager - In
Eirgrid —Dublin, County Dublin
- Engineering
- Master's degree
- Bachelor's degree
Quick apply
5d
Marketing & Communication Executive - Dublin
Entegro —Dublin, County Dublin
- Spanish
- Sales
- Marketing
- Annual leave
- Employee assistance program
Software Development Manager, Network Monitoring and Remediation
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- AWS
- Team management
Staff Backend Engineer - Accounting - 100% Remote - EMEA
Hostaway —Dublin, County Dublin
- Full-time
- Remote
- System design
- AWS
- Bachelor's degree
- Annual leave
- Work from home
Quick apply
Senior Project Manager (Ireland PMCM Rail)
WSP —Dublin, County Dublin
- Part-time
- Hybrid work
- Engineering
- Construction Management
- Communication skills
- Work from home
- Gym membership
O&M Site Manager M/F
Renvolt Ireland —Dublin, County Dublin
- Engineering
- Maintenance
- English
Director, Social Media & Digital Influence
Bentley Systems —DUBLIN 2, County Dublin
- Part-time
- Social media management
- Analysis skills
- AI
8d
Head of Treasury and Investor Relations
Eirgrid —Dublin, County Dublin
- Finance
- Bachelor's degree
- Leadership
Quick apply
Director, Customer Success International
Clio —Dublin, County Dublin
- €24,900–€37,300 a year
- Full-time
- Salesforce
- AI
Electricity Markets & Regulatory Strategy Manager
ESB —Dublin, County Dublin
- €86,371–€101,612 a year
- Full-time
- Engineering
- No degree
- Communication skills
8d
Bainisteoir um Chomhlánú Cothromúcháin (Idirnascacht) - Interconnection Balancing Delivery Manager
Eirgrid —Dublin, County Dublin
- Engineering
- Master's degree
- Bachelor's degree
Quick apply
5d
Sr. Technical Program Manager, Network Monitoring and Remediation
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Project management
Operations Manager - 4 Star Luxury Hotel
O'Callaghan Collection —Dublin, County Dublin
- Full-time
- Hospitality
- Hotel
- Hotel experience
- Referral programme
Quick apply
13d
Financial Controller – Truly Dental
Truly Dental —DUBLIN 2, County Dublin
- Full-time
- Microsoft Excel
- Clinic
- AI
Quick apply
14d

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Service Operations Lead

Openmind Networks -
DUBLIN 2, County Dublin

Quick apply

Job details

2 days ago

Qualifications

CI/CD
Computer Science
English
Project management
Bachelor's degree
Data analytics
SDLC
Information Technology

Full job description

About you

The Service Operations Lead role is a Customer facing role to ensure Customer Loyalty and Satisfaction from Customer’s Experience (CX) in engaging with Openmind’s Support Services.

The Service Operations Lead role has responsibility to ensure that Customer’s Application instances are kept up to date with latest Openmind software using Openmind’s Continuous Integration and Continuous Deployment (CICD) process.

The Service Operations Lead role has responsibility for Monitor and Operate of Openmind’s Open Protect AI (OPAI) products.

The Service Operations Lead role has responsibility within Openmind to maintain and evolve internal fulfilment of Openmind’s Support Services to deliver a proactive customer experience, to include further enablement using Data Analytics and Artificial Intelligence skillsets.

Your profile

The Service Operations Lead role is a Customer facing role to ensure Customer Loyalty and Satisfaction from Customer’s Experience (CX) in engaging with Openmind’s Support Services.

The Service Operations Lead role has responsibility for Monitor and Operate of Openmind’s Open Protect AI (OPAI) products.

SOL has responsibilities:

for performance of relevant Support Services to Openmind’s Customers. This performance includes KPIs for Loyalty and Satisfaction, as well as Transactional KPIs (eg SLA compliance, age, rate, etc).
to functionally lead a dedicated team of technical experts for the fulfilment of Support Services. Career development for this role includes the opportunity to take on people management responsibility for this team.
to achieve a collaborative relationship with Customer Operations counterpart teams in achieving performance above.
to host regular Support Review meeting series to ensure required progress across all Support activity with each Customer. And to ensure that day to day digital collaboration through Support tickets is complemented by specific face to face calendars when required.
to Triage all new Customer tickets to conclude correct level of expertise mobilisation, tactical handling and timeliness based on the impact and category of Customer tickets. And to manage and adjust such Triage outcomes throughout the lifecycle of each Support ticket as appropriate.
to collaborate with Customers to Plan and Implement Openmind’s Continuous Integration and Continuous Deployment (CICD) process to keep all Customer’s Application instances up to date with latest Openmind software (for reasons of fixes, enhancements, performance and new products).
for Monitor and Operate steps of Openmind Engineering’s SDLC for Openmind’s Open Protect AI (OPAI) product family.
to collaborate internally within Openmind to include wider expertise to ensure Service Performance as above. Specifically this includes ensuring prioritisation of Customer’s Support requirements within Openmind’s Scrum / Agile process.
to evolve the people, process and technology of the team to evolve from fulfillment of Support Services for Open Core product family to include Open Protect AI (OPAI) product family.
to manage the ongoing Customer pipeline of tickets to identify potential impact and escalations, and to define and implement action plans to resolve any such escalations.
to Triage all new Customer tickets to identify tickets where their fulfillment needs to be owned by Openmind’s Go-To-Market experts. And to ensure a smooth and timely Customer Experience throughout.
a Service Assurance responsibility to conclude any Root Cause or Continuous Improvement from ongoing transactional fulfilment, for both external and internal stakeholder audience.
to contribute to initiatives to transform greater proactivity into Openmind Support Services. Such initiatives include use of Data Analytics to identify root cause from the symptomatic completion of Customer tickets, new trends, etc.
to contribute to initiatives to create AI capabilities to enable the Agentic AI fulfillment of relevant Customer ticket transactions, moving the expertise and experience of Openmind experts to the creation, ongoing training and assurance of such Agentic AI capabilities and their transactional throughput.

Requirements:

Customer facing experience and expertise.
Possess at least a Bachelor’s Degree in Computer Science, Information Technology, Telecommunications or relevant field.
At least 5 years working experience in engaging, leading and managing a diverse team to deliver service in a client facing environment. Experience in a telecoms/messaging environment is a distinct advantage.
Excellent communication (written and verbal) and presentation skills, with fluency in English as the primary business language.
Highly developed problem solving skills and solution oriented approach.
Proven ability to deliver outcomes with working to deadlines and under pressure whilst staying organised.
Customer centric approach with proven ability to influence and build stakeholder relationships.
Project management experience is an advantage.
Flexible to the varying time demands of an operational customer environment and collaborating with colleagues in different time zones.

About us

Openmind is an inclusive and equal opportunities employer. We own our commitment to creating an equitable workplace, where everyone can thrive regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race. We care for each individual, valuing diversity and embracing uniqueness. Join us and be part of a culture where we live these values, master our craft, and evolve together towards a better future.

Openmind Networks is an independent technology company focused on mobile messaging software and services for the telecoms industry. Openmind messaging solutions allow telecoms firms to consolidate their core messaging, protect their network and unlock the potential in business messaging and 5G. Boasting a highly experienced team of engineers, Openmind has consistently led the way in bringing new innovations to the mobile messaging market.

We are responsible for delivering over 1 billion messages a day with our global customer base which includes some of the world’s largest Mobile Operators, Wholesale Intercarriers, Aggregators and Social Media providers.

Quick apply

Refine Your Search

lead operator jobs in dublin, d

Service Operations Lead

Payment Operations Specialist - EMEA

Staff Marketing Manager

Sales Development Lead - Europe

Property & Planning Co Ordinator [12 Months Temp]

Fire, Life and Safety system Commissioning Engineer, Commissioning

Stiúrthóir Tionscadail Oibríochtaí agus Cothabhála - Operations and Maintenance Project Manager - In

Marketing & Communication Executive - Dublin

Software Development Manager, Network Monitoring and Remediation

Staff Backend Engineer - Accounting - 100% Remote - EMEA

Senior Project Manager (Ireland PMCM Rail)

O&M Site Manager M/F

Director, Social Media & Digital Influence

Head of Treasury and Investor Relations

Director, Customer Success International

Electricity Markets & Regulatory Strategy Manager

Bainisteoir um Chomhlánú Cothromúcháin (Idirnascacht) - Interconnection Balancing Delivery Manager

Sr. Technical Program Manager, Network Monitoring and Remediation

Operations Manager - 4 Star Luxury Hotel

Financial Controller – Truly Dental

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