Premium Support Specialist, Weekend Coverage
Harvey —Dublin, County Dublin
- Weekend availability
- Remote
- AI
- Communication skills
QA and Enhancement Manager
Innopharma Education —Sandyford, County Dublin
- €55,000–€80,000 a year
- Full-time
- Hybrid work
- Doctoral degree
- Data analysis skills
- Master's degree
- Employee assistance program
Quick apply
6d
Technical Support Engineer - Premium Accounts, Weekend Coverage
Harvey —Dublin, County Dublin
- Weekend availability
- Remote
- AI
- Communication skills
Legal Counsel
Holafly —Dublin, County Dublin
- Remote
- Spanish
- English
- Communication skills
Employee Relations, Norwegian fluent
eBay Inc. —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Human resources
- AI
4d
Program Manager - Human Resources
LinkedIn —Dublin, County Dublin
- Full-time
- Analysis skills
- Presentation skills
- Bachelor's degree
Quick apply
6d
Implementation Manager
Circit Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Communication skills
Quick apply
Product Specialist - Trading (EMEA)
Numerix —Dublin, County Dublin
- Call to connect
- Communication skills
- Analytics
7h
Privacy & AI Counsel
iCims —DUBLIN 2, County Dublin
- Full-time
- Research
- Microsoft Office
- In-person
- Annual leave
- Life insurance
Accountant (EMEA)
SpaceX_Global —Dublin, County Dublin
- Microsoft Excel
- Oracle
- ERP systems
Sr Information Security Analyst
ServiceNow —DUBLIN 2, County Dublin
- Weekend availability
- Hybrid work
- Azure
- Computer Science
- Java
Quick apply
Lead Engineer - AI Agents
M-KOPA —Dublin, County Dublin
- Full-time
- Remote
- AI
- Leadership
Head of Finance & Governance
Safetynet Primary Care —Dublin, County Dublin
- From €60,007 a year
- Full-time
- Hybrid work
- Accounting
- Communication skills
- Annual leave
Quick apply
5d
Assistant Director, Fund Oversight
HarbourVest Partners —Dublin, County Dublin
- Full-time
- Finance
- Supervising experience
- Bachelor's degree
6d
Principal Product Manager, Checkout & Payments
Holafly —Dublin, County Dublin
- Hybrid work
- SQL
- Product management
- Leadership
- Annual leave
6d
Sr. Manager, HR Business Partner (Behavior Management)
LinkedIn —Dublin, County Dublin
- Full-time
- Remote
- Human resources
- Leadership
- Communication skills
Quick apply
Bid Manager
Sisk —Dublin, County Dublin
- Full-time
- Civil Engineering
- Communication skills
Group Accounting Manager
Inizio —Dublin, County Dublin
- Hybrid work
- Accounting
Associate Director Ecologist (Belfast/ Cork/ Dublin)
Jacobs —Dublin, County Dublin
- Part-time
- Hybrid work
- Annual leave
Lead UX Designer
ABC Fitness —Dublin, County Dublin
- €75,000–€85,000 a year
- Full-time
- Remote
- Research
- AI
- Annual leave
- Employee assistance program
Quick apply
13d

I want to receive the latest job alerts for remote legal in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

remote legal jobs near dublin, d

Technical Support Engineer jobs in Dublin, County Dublin

Accountant jobs in Dublin, County Dublin

Assistant Director jobs in Dublin, County Dublin

Lead Designer jobs in Dublin, County Dublin

Human Resources Business Partner jobs in Dublin, County Dublin

Head Of Finance jobs in Dublin, County Dublin

Ecologist jobs in Dublin, County Dublin

Support Specialist jobs in Dublin, County Dublin

Bid Manager jobs in Dublin, County Dublin

Human Resources Manager jobs in Dublin, County Dublin

Senior Product Manager jobs in Dublin, County Dublin

Construction Manager jobs in County Dublin

Quality Assurance Manager jobs in Dublin, County Dublin

Technical Support Engineer jobs in Cork, County Cork

Automation Engineer jobs in County Limerick

Mechanical Engineer jobs in County Galway

Technical Support Engineer jobs in Remote

Robotics Engineer jobs in Dublin, County Dublin

Block Manager jobs in Dublin, County Dublin

Business Development Manager jobs in Dublin, County Dublin

Premium Support Specialist, Weekend Coverage

Harvey -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

AI
Communication skills

Full job description

Location

Dublin

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

As Harvey continues to scale its customer offerings for strategic customers, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high-touch, technically fluent support resource for Harvey’s most strategic customers, providing rapid, expert handling of complex, time-critical, and sensitive issues.

The Technical Account Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high-stakes environments, enjoys deep problem-solving, and takes pride in delivering a world-class customer experience.

This role follows a fixed Thursday to Monday OR Friday to Tuesday schedule, with weekend coverage included as part of the standard five-day workweek.

What You'll Do

Serve as a primary escalation point for Enterprise and Majors accounts, owning high-severity and technically complex support cases through resolution.
Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams.
Maintain deep account context, including customer workflows, configurations, integrations, and sensitivities, and apply that context to troubleshooting and communications.
Provide real-time, hands-on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders.
Lead clear and proactive incident communications, translating technical updates into customer-specific impact, expectations, and next steps.
Participate in incident response workflows, including severity classification, escalation handling, and post-incident retrospectives.
Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity.
Contribute to the development and continuous improvement of escalation playbooks, runbooks, and support tooling.
Partner closely with Customer Success Managers to enhance Harvey’s post-sale technical engagement and overall customer experience.

What You Have

Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account-facing roles.Proven experience engaging and managing high-level stakeholders both internally and externally.
Exceptional attention to detail with the ability to manage and resolve complex, multi-layered support cases
Strong technical foundation, with the ability to troubleshoot complex systems and collaborate effectively with Engineering and Product teams. Ability to bridge technical and non-technical communication by translating complex back-end and front-end concepts into clear, accessible language for customers
Deep customer obsession and ownership mindset - end-to-end accountability for customer outcomes and going beyond issue resolution to actively champion the customer's long-term success with the product.
Exceptional judgment under pressure, with comfort operating in high-severity, time-sensitive, and confidential situations.
Clear, polished written and verbal communication skills, with experience engaging senior customer stakeholders.
Demonstrated ability to manage multiple urgent issues simultaneously while maintaining accuracy, composure, and customer trust.
Highly collaborative mindset and strong partnership orientation with Customer Success and cross-functional teams.
Comfort operating in ambiguity and contributing to process-building in a fast-scaling environment.

Nice to Have

Experience supporting AI-powered, data-intensive, or security- and compliance-sensitive products.
Familiarity with incident management frameworks, on-call models, or escalation playbooks.
Prior experience working with law firms or professional services organizations.

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

#LI-JM1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

Apply Now

Refine Your Search

remote legal jobs in dublin, d

Premium Support Specialist, Weekend Coverage

QA and Enhancement Manager

Technical Support Engineer - Premium Accounts, Weekend Coverage

Legal Counsel

Employee Relations, Norwegian fluent

Program Manager - Human Resources

Implementation Manager

Product Specialist - Trading (EMEA)

Privacy & AI Counsel

Accountant (EMEA)

Sr Information Security Analyst

Lead Engineer - AI Agents

Head of Finance & Governance

Assistant Director, Fund Oversight

Principal Product Manager, Checkout & Payments

Sr. Manager, HR Business Partner (Behavior Management)

Bid Manager

Group Accounting Manager

Associate Director Ecologist (Belfast/ Cork/ Dublin)

Lead UX Designer