Find Cloud applications Jobs in Midleton, C

Level 2 Engineer
Ekco —Cork, County Cork
- Customer service
- Windows
- IT
Quick apply
Lead Security Analyst
OpenText —Cork, County Cork
- Spanish
- Azure
- AWS
11d
Senior Software Engineer, Server Networking Security (Rust)
MongoDB —Cork, County Cork
- Azure
- AWS
- Bachelor's degree
3d
Sales Commissions Analyst
Proofpoint —Cork, County Cork
- Full-time
- Microsoft Excel
- Sales
- Salesforce
Senior Manager, AI & Data Science
OpenText —Cork, County Cork
- Computer Science
- Master's degree
- Analysis skills
7d
Staff Software Engineer, Server Networking Security (Rust)
MongoDB —Cork, County Cork
- Azure
- Research
- AWS
3d
Senior Staff Software Engineer/Architect - Runtime Engineer
Qualcomm —Cork, County Cork
- Doctoral degree
- Computer Science
- Engineering
- Employee stock purchase plan
Sr. Sales Coordinator
Proofpoint —Cork, County Cork
- Full-time
- Sales
- Salesforce
- AI
10d
Senior Software Engineer, C2C Services
MongoDB —Cork, County Cork
- Azure
- Java
- AWS
Client Executive
NetApp —Cork, County Cork
- Hybrid work
- Microsoft Excel
- Azure
- AWS
- Annual leave
- Employee assistance program
Software Engineer 3, Query Execution
MongoDB —Cork, County Cork
- Hybrid work
- Azure
- Doctoral degree
- Computer Science
3d
Account Manager
Zartis —Cork, County Cork
- English
- AI
- Communication skills
Senior Manager, Martech Transformation
MongoDB —Cork, County Cork
- Hybrid work
- Azure
- Marketing
- AWS
3d
Staff Engineer
MongoDB —Cork, County Cork
- On call
- Hybrid work
- Azure
- Java
- AWS
Staff Technical Program Manager, Site Reliability Engineering
MongoDB —Cork, County Cork
- Remote
- Azure
- AWS
- SDLC
Senior Linux/MAC Software Engineer
Forcepoint International Technology Limited —Cork, County Cork
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
Quick apply
Lead Site Reliability Engineer
Tricentis —Cork, County Cork
- Full-time
- Azure
- DevOps
- AWS
12d
Business Systems Engineer (Cork)
Qumulo —Cork, County Cork
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
Quick apply
Digital Design Member of Technical Staff (MTS)
onsemi —Cork, County Cork
- Full-time
- Recruiting
- Communication skills
Senior Product Security Engineer, Cloud
MongoDB —Cork, County Cork
- Hybrid work
- Azure
- Java
- AWS
3d

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Level 2 Engineer

Ekco -
Cork, County Cork

Quick apply

Job details

Qualifications

Microsoft Windows Server
Customer service
Windows
Sonicwall
Firewall
DHCP
IT support
DNS
IT
TCP/IP
Communication skills
Intune
Time management
VPN

Full job description

About Ekco

Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!

We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.

️ In a few words, we take businesses to the cloud and back!

We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux, South Africa, Malaysia & Ireland.

The Role

As a Level 2 Service Desk Engineer, you will provide advanced technical support to end users across multiple client environments. You will handle escalations from Level 1 engineers, troubleshoot more complex issues, and work closely with Level 3 engineers and senior staff for problem resolution. This role requires strong communication and time management skills, a good technical expertise, and the ability to balance multiple priorities in a fast-paced MSP environment. Opportunities: Strong professional growth development opportunities to avail off for career growth. Continuous learning and participation in training program pathways and certification are available. Exposure to large variety of dynamic IT infrastructures, new technologies and services.

Key Responsibilities

Provide 2nd-line support for escalated incidents, priority incidents and service requests.
Diagnose and resolve hardware, software, security and network issues that cannot be resolved at Level 1.
Support both Windows desktop and server environments, Microsoft 365, our internal service offerings and customer business applications.
Perform user and system administration (AD, 365 Exchange, M365, Intune, backups, security tools).
Document solutions, update knowledgebase articles, and provide feedback to improve Level 1 efficiency.
Provide support for internal network, internet services and firewall gateways (VPNs, IPVSec, DHCP, DNS, VLANs).
Assist with patching, monitoring alerts, and basic firewall/switch configuration as required.
Backup troubleshooting (Veeam, Datto)
Escalate unresolved issues to Level 3 or vendor support, ensuring proper documentation.
Identify and implement process improvements, enhance service delivery offerings
Maintain effective time management and ticket handling practices and procedures
Maintain strong customer service focus when dealing directly with end users.

Requirements

2–4 years’ experience in an IT support technician role, preferably in an MSP or internal IT team.
Strong knowledge of Windows 10/11, Windows Server, Windows Server administrative tools, and Microsoft 365.
Experience with remote monitoring and management (RMM) tools.
Experience with firewall support and administration (DELL SonicWALL preferable)
Experience in backup software and configuration
Understanding of networking fundamentals (TCP/IP, DHCP, DNS, VPN).
Strong written and verbal communication skills. Excellent customer service skills.
Excellent teamwork skills and user initiative

• Innovative thinking skills and logical problem solving • Customer service focused

Relevant certifications (CompTIA+ Network+/Security+, Microsoft Associate Fundamentals, ITIL Foundation) desirable.

Quick apply

Refine Your Search

cloud applications jobs in midleton, c

Level 2 Engineer

Lead Security Analyst

Senior Software Engineer, Server Networking Security (Rust)

Sales Commissions Analyst

Senior Manager, AI & Data Science

Staff Software Engineer, Server Networking Security (Rust)

Senior Staff Software Engineer/Architect - Runtime Engineer

Sr. Sales Coordinator

Senior Software Engineer, C2C Services

Client Executive

Software Engineer 3, Query Execution

Account Manager

Senior Manager, Martech Transformation

Staff Engineer

Staff Technical Program Manager, Site Reliability Engineering

Senior Linux/MAC Software Engineer

Lead Site Reliability Engineer

Business Systems Engineer (Cork)

Digital Design Member of Technical Staff (MTS)

Senior Product Security Engineer, Cloud

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