Find German customer service Jobs in Dublin County Dublin

Quality Analyst - German
Teleperformance —Dublin, County Dublin
- €44,351 a year
- Microsoft Excel
- Customer service
- English
5d
Student Services Officer/Project Manager (German Speaker)
ADC College —Dublin, County Dublin
- Full-time
- No degree
- In-person
- Sick pay
Senior Deal Desk Analyst - German speaker
Adobe —Dublin, County Dublin
- Full-time
- Sales
- English
- Finance
8d
API Sales Representative - German Speaking (C1 level)
Accenture —Dublin, County Dublin
- Full-time
- Sales
- Salesforce
- English
6d
German-Speaking Technical Support Engineer - Elastic Cloud Storage
Dell Technologies —Dublin, County Dublin
- Weekend availability
- Customer service
- English
- Windows
German Speaking Principal Technical Support Engineer – Elastic Cloud Storage
Dell Technologies —Dublin, County Dublin
- Full-time
- English
- Analysis skills
- No degree
Finance Test Analyst (Projects)
Canada Life Group Services —Dublin, County Dublin
- No degree
- Communication skills
Account Manager German Market M/F
Crédit Agricole Assurances —Dublin, County Dublin
- Sales
- English
- Banking
EMEA Account Sourcing Manager
JLL —Dublin, County Dublin
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Principal Consultant - Regulatory Affairs
NNIT A/S —Dublin, County Dublin
- Spanish
- Sales
- English
Indirect Tax Consultant
AVASK —Dublin, County Dublin
- €30,000–€35,000 a year
- Hybrid work
- Communication skills
Quick apply
Contract Manager
Workday —Dublin, County Dublin
- €54,000–€81,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Spanish
4d
Strategic Account Executive - Global
BLP Digital AG —Dublin, County Dublin
- Full-time
- Hybrid work
- Sales
- English
Compliance and Operations Risk Test Lead
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Project management
Chief Internal Auditor (CIA), Ireland and Germany
Canada Life Group Services —Dublin, County Dublin
- Hybrid work
- Management
- Accounting
- In-person
- Annual leave
11d
EMEA Account Sourcing Manager
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Analytics Business Partner, Senior Lead
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- Customer service
- Salesforce
Manager EMEA North, Infrastructure Energy Team
Amazon Energy Eoraip Limited —Dublin, County Dublin
- Full-time
- English
- Master's degree
- AWS
Project Delivery Manager, Power Solutions Team
Amazon Energy Eoraip Limited —Dublin, County Dublin
- Full-time
- Spanish
- Engineering
- English
Senior Manager- Origination and Development
Equinix —Dublin, County Dublin
- Full-time
- Spanish
- Engineering
- English

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Quality Analyst - German

Teleperformance -
Dublin, County Dublin

Apply Now

Job details

€44,351 a year
5 days ago

Qualifications

Microsoft Excel
Financial auditing
Customer service
Process improvement
English
Microsoft Office
Analysis skills
Project management
Quality assurance
Continuous improvement
Communication skills
German
Time management

Full job description

Overview

Quality Analyst - German

Location: Dublin

Contract: 40 hours per week & permanent

Salary: €44,351

Great benefits including internal career progression

As a Quality Analyst, you will act as the dedicated quality point of contact for an operational team, ensuring the highest standards of customer interactions across calls, emails, chats, and other support channels.

You will be responsible for auditing agent performance, delivering insightful feedback, identifying trends, and partnering with Team Leaders to drive continuous improvement. This role plays a key part in maintaining service excellence, improving customer experience, and ensuring compliance with client quality standards.

Working closely with Operations, Training, and the Client, you will also support process improvements, refresher training, and quality reporting while helping teams consistently achieve performance and SLA targets.

Key Responsibilities

Conduct regular quality evaluations across calls, emails, chats, and other customer interactions.

Audit agent performance on a weekly basis, identifying individual and team trends.

Deliver clear, actionable feedback and coaching recommendations to Team Leaders and agents.

Partner with Team Leaders to improve performance and achieve quality and service level targets.

Produce accurate quality reports, dashboards, and trend analysis.

Identify opportunities for refresher training and support the development of training content.

Work closely with the Client to implement quality framework updates, process improvements, and policy changes.

Ensure quality standards remain aligned with business objectives and customer expectations.

Monitor adherence to departmental policies, procedures, and compliance requirements.

Support continuous improvement initiatives and business process enhancements.

Maintain flexibility to support changing business demands and operational priorities.

Skills & Experience

Fluent English (written and spoken).

Fluency in the language(s) required for the supported market.

Experience within a customer service or technical support contact centre environment.

Excellent written and verbal communication skills.

Strong analytical and problem-solving abilities.

Excellent organisational and time management skills.

Ability to prioritise multiple tasks in a fast-paced environment.

Comfortable communicating and influencing stakeholders at all levels.

Strong attention to detail and commitment to quality.

Proficient in Microsoft Office, particularly Excel.

Preferred

3+ years' experience in a Quality Assurance or Quality Analyst role.

Experience auditing multiple customer support channels (voice, email, chat).

Experience coaching advisors through Team Leaders.

Knowledge of quality frameworks, reporting, and root cause analysis.

Project management or continuous improvement experience.

Understanding of business process improvement methodologies.

Experience working with SLAs, KPIs, quality scorecards, and performance metrics.

Apply Now

Refine Your Search

german customer service jobs in dublin county dublin

Quality Analyst - German

Student Services Officer/Project Manager (German Speaker)

Senior Deal Desk Analyst - German speaker

API Sales Representative - German Speaking (C1 level)

German-Speaking Technical Support Engineer - Elastic Cloud Storage

German Speaking Principal Technical Support Engineer – Elastic Cloud Storage

Finance Test Analyst (Projects)

Account Manager German Market M/F

EMEA Account Sourcing Manager

Principal Consultant - Regulatory Affairs

Indirect Tax Consultant

Contract Manager

Strategic Account Executive - Global

Compliance and Operations Risk Test Lead

Chief Internal Auditor (CIA), Ireland and Germany

EMEA Account Sourcing Manager

Analytics Business Partner, Senior Lead

Manager EMEA North, Infrastructure Energy Team

Project Delivery Manager, Power Solutions Team

Senior Manager- Origination and Development

I want to receive the latest job alerts for german customer service in dublin county dublin

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