Technical Support Engineer - Premium Accounts, Weekend Coverage
Harvey —Dublin, County Dublin
- Weekend availability
- Remote
- AI
- Communication skills
5d
Lead Software Engineer-Front End React/Web
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Java
- JavaScript
- Mentoring
4d
Senior Software Engineer / Web Developer (AEM)
PlayStation Global —Dublin, County Dublin
- €87,800–€131,800 a year
- Computer Science
- Java
- Master's degree
Quick apply
Senior Full-Stack Engineer
StoneX Group —Dublin, County Dublin
- Azure
- Computer Science
- English
3d
Private Markets SME, NAV Production (Fund Accounting and Administration)
MUFG Investor Services —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Analysis skills
Quick apply
Electrical Sales Engineer
Tate Europe —DUBLIN 10, County Dublin
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
Quick apply
Senior Engineering Manager, Fin AI Agent
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Annual leave
- Work from home
Implementation Manager (German)
Rippling —DUBLIN 2, County Dublin
- Full-time
- Google Suite
- Salesforce
- English
Sales Engineer Liquid Cooling
Tate Europe —DUBLIN 10, County Dublin
- Full-time
- Bachelor's degree
- No degree
- HVAC
Quick apply
Senior Hardware Design Engineer (Schematic & Systems Focus)
Anduril Industries —Dublin, County Dublin
- Full-time
- System design
- Master's degree
- Bachelor's degree
Quick apply
Senior Software Engineer - Core Team
Userpilot —Dublin, County Dublin
- Full-time
- Hybrid work
- System design
- AWS
- Communication skills
Quick apply
Senior AI Engineer
Marsh —Dublin, County Dublin
- Full-time
- Master's degree
- AI
- Communication skills
Lead UX Designer
ABC Fitness —Dublin, County Dublin
- €75,000–€85,000 a year
- Full-time
- Remote
- Research
- AI
- Annual leave
- Employee assistance program
Quick apply
3d
Principal Civil Engineer – HV Substations
AtkinsRéalis —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Office
- Communication skills
Electrical Design Engineer
Mercury Engineering —Dublin, County Dublin
- No degree
- Electrical Engineering
- Communication skills
Staff Product Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Python
- Annual leave
- Work from home
Senior Electronic / RF Engineer
Manna —Dublin, County Dublin
- €75,000–€80,000 a year
- Full-time
- Hybrid work
- System design
Quick apply
Principal Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Python
- Annual leave
- Work from home
PCIE SOC Application Engineer (Sr Staff)
Synopsys —Dublin, County Dublin
- Master's degree
- No degree
- In-person
3d
Automation Engineer DeltaV
Cognizant —Dublin, County Dublin
- Full-time
- Hybrid work
- No degree
3d

I want to receive the latest job alerts for engineer — front end in dublin county dublin

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

engineer — front end jobs near dublin county dublin

Fund Accountant jobs in Dublin, County Dublin

Staff Engineer jobs in Dublin, County Dublin

Principal Software Engineer jobs in Dublin, County Dublin

Technical Support Engineer jobs in Dublin, County Dublin

Lead Designer jobs in Dublin, County Dublin

Senior Software Engineer jobs in Dublin, County Dublin

Full Stack Developer jobs in Dublin, County Dublin

Ai Developer jobs in Dublin, County Dublin

Civil Engineer jobs in Dublin, County Dublin

Hardware Design Engineer jobs in Dublin, County Dublin

Application Developer jobs in Dublin, County Dublin

Senior Engineering Manager jobs in Dublin, County Dublin

Automation Engineer jobs in Dublin, County Dublin

Fund Accountant jobs in Blackrock, County Dublin

Accountant jobs in Bray, County Wicklow

Senior Accountant jobs in Cork, County Cork

Network Engineer jobs in Dublin, County Dublin

Aws Cloud Engineer jobs in Dublin, County Dublin

Staff Engineer jobs in Cork, County Cork

Staff Engineer jobs in Dún Laoghaire, County Dublin

Technical Support Engineer - Premium Accounts, Weekend Coverage

Harvey -
Dublin, County Dublin

Apply Now

Job details

Full-time
5 days ago

Qualifications

AI
Communication skills

Full job description

Location

Dublin

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 2400+ customers in 70+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

As Harvey continues to scale its customer offerings for strategic customers, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high-touch, technically fluent support resource for Harvey’s most strategic customers, providing rapid, expert handling of complex, time-critical, and sensitive issues.

The Technical Account Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high-stakes environments, enjoys deep problem-solving, and takes pride in delivering a world-class customer experience.

This role follows a fixed Thursday to Monday OR Friday to Tuesday schedule, with weekend coverage included as part of the standard five-day workweek.

What You'll Do

Serve as a primary escalation point for Enterprise and Majors accounts, owning high-severity and technically complex support cases through resolution.
Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams.
Maintain deep account context, including customer workflows, configurations, integrations, and sensitivities, and apply that context to troubleshooting and communications.
Provide real-time, hands-on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders.
Lead clear and proactive incident communications, translating technical updates into customer-specific impact, expectations, and next steps.
Participate in incident response workflows, including severity classification, escalation handling, and post-incident retrospectives.
Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity.
Contribute to the development and continuous improvement of escalation playbooks, runbooks, and support tooling.
Partner closely with Customer Success Managers to enhance Harvey’s post-sale technical engagement and overall customer experience.

What You Have

Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account-facing roles.Proven experience engaging and managing high-level stakeholders both internally and externally.
Exceptional attention to detail with the ability to manage and resolve complex, multi-layered support cases
Strong technical foundation, with the ability to troubleshoot complex systems and collaborate effectively with Engineering and Product teams. Ability to bridge technical and non-technical communication by translating complex back-end and front-end concepts into clear, accessible language for customers
Deep customer obsession and ownership mindset - end-to-end accountability for customer outcomes and going beyond issue resolution to actively champion the customer's long-term success with the product.
Exceptional judgment under pressure, with comfort operating in high-severity, time-sensitive, and confidential situations.
Clear, polished written and verbal communication skills, with experience engaging senior customer stakeholders.
Demonstrated ability to manage multiple urgent issues simultaneously while maintaining accuracy, composure, and customer trust.
Highly collaborative mindset and strong partnership orientation with Customer Success and cross-functional teams.
Comfort operating in ambiguity and contributing to process-building in a fast-scaling environment.

Nice to Have

Experience supporting AI-powered, data-intensive, or security- and compliance-sensitive products.
Familiarity with incident management frameworks, on-call models, or escalation playbooks.
Prior experience working with law firms or professional services organizations.

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

#LI-JM1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

Apply Now

Refine Your Search

engineer — front end jobs in dublin county dublin

Technical Support Engineer - Premium Accounts, Weekend Coverage

Lead Software Engineer-Front End React/Web

Senior Software Engineer / Web Developer (AEM)

Senior Full-Stack Engineer

Private Markets SME, NAV Production (Fund Accounting and Administration)

Electrical Sales Engineer

Senior Engineering Manager, Fin AI Agent

Implementation Manager (German)

Sales Engineer Liquid Cooling

Senior Hardware Design Engineer (Schematic & Systems Focus)

Senior Software Engineer - Core Team

Senior AI Engineer

Lead UX Designer

Principal Civil Engineer – HV Substations

Electrical Design Engineer

Staff Product Engineer

Senior Electronic / RF Engineer

Principal Engineer

PCIE SOC Application Engineer (Sr Staff)

Automation Engineer DeltaV