Find Cloud systems Jobs in Cork, C

IT Support Engineer - Helpdesk
PFH Technology Group —Little Island, County Cork
- Full-time
- IT
Quick apply
Software Engineer 3
MongoDB —Cork, County Cork
- On call
- Remote
- Azure
- Java
- AWS
8h
Senior Material Planner
PSC Biotech —Cork, County Cork
- Master's degree
- Project management
- No degree
Principal AI Developer
OpenText —Cork, County Cork
- Computer Science
- System design
- Master's degree
Senior Product Security Engineer, Cloud
MongoDB —Cork, County Cork
- Hybrid work
- Azure
- Java
- AWS
1d
Senior Site Reliability Engineer
OpenText —Cork, County Cork
- On call
- Computer Science
- DevOps
- Windows
IT/OT Engineer
Ekco —Cork, County Cork
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Senior Specialist - Industry 4.0 & Manufacturing Data
Deep DSG —Cork, County Cork
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- SQL
- Annual leave
- Life insurance
Quick apply
Lead Site Reliability Engineer | Cork
OpenText —Cork, County Cork
- Azure
- AWS
- JavaScript
Staff Digital Verification Engineer
onsemi —Cork, County Cork
- Full-time
- Research
- Master's degree
- Analysis skills
Staff Technical Program Manager, Site Reliability Engineering
MongoDB —Cork, County Cork
- Remote
- Azure
- AWS
- SDLC
Staff Engineer
MongoDB —Cork, County Cork
- On call
- Hybrid work
- Azure
- Java
- AWS
13d
Senior Software Engineer
Corca Health —University College Cork, County Cork
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Engineering
- Flexitime
- Gym membership
Quick apply
Partner Marketing Advisor
One Identity —Cork, County Cork
- Full-time
- Marketing
- AWS
- Project management
Material Science Technical Specialist-Hybrid
PSC Biotech —Cork, County Cork
- Analysis skills
- Bachelor's degree
- No degree
7d
Senior AI Security Tools Automation Engineer (Senior Software Engineer)
Dell Technologies —Cork, County Cork
- Full-time
- Computer science
- Computer Science
- Windows
Manager, Support Engineering
Wiz, Inc. —Cork, County Cork
- Remote
- Azure
- Computer Science
- Engineering
Quick apply
Staff Software Engineer, Server Networking Security (Rust)
MongoDB —Cork, County Cork
- Azure
- Research
- AWS
1d
Manager, Site Reliability Engineering - Storage Layer Service
MongoDB —Cork, County Cork
- Hybrid work
- Microsoft Excel
- Azure
- AWS
Sr. Sales Coordinator
Proofpoint —Cork, County Cork
- Full-time
- Sales
- Salesforce
- AI
8d

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IT Support Engineer - Helpdesk

PFH Technology Group -
Little Island, County Cork

Quick apply

Job details

Full-time | Temporary

Qualifications

Japanese
IT

Full job description

IT Support Engineer Level 1

PFH Technology Group are looking for an IT Support Engineer Level 1 to join our growing team.

Role Overview:
As an IT Support Engineer Level 1 you will be the first point of contact for our clients who are
experiencing IT issues. You will be troubleshooting, logging tickets, and providing technical support
for common hardware and software problems.

Location: Little Island, Cork
Contract Length: 12 Months

Key Responsibilities:

Provide premium quality phone, email and remote support for customer servers to

diagnose and resolve technical issues

Perform basic triage to ensure that the support calls are routed to the correct resolution

group

Reassign and schedule support calls with the extended field and onsite engineering teams
Communicate with customers on a regular basis via phone and email
Scheduling service, pre-sales, projects, training and leave for all engineers
Take an active part in team conference calls
Logging calls (tickets) and keeping records of customer queries
Analysing call logs so you can spot common trends and underlying problems.
Updating helpdesk documentation so that support information is available and current for

each customer

Testing and fixing faulty equipment
PC builds and installations
Execute any activities assigned
Monitor and control any activities assigned
Communicate activities updates to Service Delivery Manager and fellow Managed Services

team members (& Project Team members when applicable)

Complete timesheets daily

Candidate Profile:

An ability to communicate verbally and via email with all customers in simple and

understanding manner

An understanding of the business impact of ICT Systems and devices
An ability to follow through and close out all issues to customers’ satisfaction
An ability to assess each user’s IT knowledge levels
Being able to work under pressure
An ability to think logically
Ability to perform service desk admin functions to a high standard
Good analytical and problem-solving skills
Good interpersonal and customer care skills
Good accurate records keeping
Willingness to learn in a fast-paced environment
Professional and flexible attitude

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of
end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise
organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support
all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services
provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a
nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices
in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the
basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation,
race, religion, or any other legally protected status.
We are committed to ensuring that individuals with disabilities or access needs are provided with
reasonable accommodation during the recruitment process, to perform essential job functions, and
to access the full benefits of employment. Please contact us if you require accommodation at any
stage.

IND1

Quick apply

Refine Your Search

cloud systems jobs in cork, c

IT Support Engineer - Helpdesk

Software Engineer 3

Senior Material Planner

Principal AI Developer

Senior Product Security Engineer, Cloud

Senior Site Reliability Engineer

IT/OT Engineer

Senior Specialist - Industry 4.0 & Manufacturing Data

Lead Site Reliability Engineer | Cork

Staff Digital Verification Engineer

Staff Technical Program Manager, Site Reliability Engineering

Staff Engineer

Senior Software Engineer

Partner Marketing Advisor

Material Science Technical Specialist-Hybrid

Senior AI Security Tools Automation Engineer (Senior Software Engineer)

Manager, Support Engineering

Staff Software Engineer, Server Networking Security (Rust)

Manager, Site Reliability Engineering - Storage Layer Service

Sr. Sales Coordinator

I want to receive the latest job alerts for cloud systems in cork, c

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