Find Security associate, Jobs in Dublin, D

IT Support Engineer - Level 2
PFH Technology Group —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Azure
- Free parking
Quick apply
Senior ICT Cloud & Security Engineer
PFH Technology Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Management
- Free parking
Quick apply
Senior Reliability Maintenance Engineering Technician, RME
Amazon Ireland Support Services Limited —Dublin, County Dublin
- Weekend availability
- No degree
- Leadership
Associate Director - Privacy
Grant Thornton —Dublin, County Dublin
- Full-time
- Azure
- Master's degree
- AI
Business Intelligence Developer - EHR Implementation
UPMC —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Operations Assembler
EOS —Dublin, County Dublin
- No experience needed
- English
- No degree
Quick apply
8d
Payments - EMEA Subsidiary Payments Sales Associate - Dublin
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- English
- Communication skills
- Banking
Data Risk & AI Security | Senior Associate | Cyber Consulting | Advisory
PwC —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Bachelor's degree
Associate, Regulatory Administration/Filings II
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Bachelor's degree
- No degree
Senior Microsoft Security Engineer
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- Windows
Quick apply
Lead Security Engineer
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- DevOps
- AWS
- Analysis skills
4d
Employment Tax and Global Mobility Senior Tax Associate
Vialto Partners —Dublin, County Dublin
- €50,000.00–€77,385.95 a year
- Full-time
- Bachelor's degree
- No degree
- Business
Quick apply
Software Development Engineer
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Incident Response Senior Analyst - Dublin
CRH Group Services Ltd. —Dublin, County Dublin
- Full-time
- Azure
- Research
- AWS
Quick apply
Sr. SDE, Workforce Solutions (WS)
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- System design
- Java
Senior Network Engineer
Elwood Roberts —Dublin, County Dublin
- €350–€400 a day
- Full-time
- Java
- No degree
- Business
Quick apply
Senior Associate, IT, AzureOps Engineer
MUFG Investor Services —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- DevOps
- Annual leave
- Gym membership
Quick apply
7d
Associate / Senior Associate, Derivatives Fund/Client Accounting
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Bachelor's degree
- No degree
- Accounting
AWS Architect
Version 1 —Dublin, County Dublin
- €85,000–€100,000 a year
- Full-time
- Hybrid work
- Oracle
- DevOps
- Java
- Employee assistance program
- Employee discount
Quick apply
14d
Senior Associate, IT, Network Engineer (Fixed Term Contract - 12 Month)
MUFG Investor Services —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- AWS
Quick apply

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IT Support Engineer - Level 2

PFH Technology Group -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking

Qualifications

Microsoft Powerpoint
Microsoft Excel
Azure
Microsoft Outlook
Japanese
Windows
Analysis skills
SharePoint
Communication skills
Active Directory
Intune

Full job description

Job Title: L1 / L2 Service Desk Technician

Location: Dublin 1, free parking

Contract Type: Permanent

Hybrid: 4 days on site, WFH on Fridays.

Working hours: 35 hours per week

Overview

We are seeking a skilled and customer-focused L1/L2 Service Desk Technician to deliver first- and second-line ICT support within an ITIL-aligned environment. This role is ideal for a proactive problem-solver with strong Microsoft 365 expertise and a passion for delivering excellent user support.

Key Responsibilities

Provide first and second line IT support, ensuring high levels of first-time resolution
Log and track incidents via the PFH client ticketing system in line with ITIL processes
Troubleshoot, resolve, and escalate technical issues as required
Own and manage problem tickets, identifying root causes and implementing fixes
Respond to and manage security alerts and incidents
Work closely with internal teams and third-party vendors to resolve issues
Maintain and update knowledge base articles, SOPs, and runbooks
Manage IT hardware and software assets
Support continuous service improvement initiatives

Essential Requirements

ITIL Foundation Certification (v4 minimum)
Strong experience in ITIL-based Service Desk environments (Incident, Problem, Change Management)
Proven troubleshooting, triage, and escalation skills
Excellent communication skills with a customer-first approach
Ability to work effectively as part of a team environment

Technical Skills & Experience

Windows 11 deployment and support
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint)
Entra ID / Active Directory
Intune Endpoint Management and patching (incl. Azure Update Manager)
Microsoft Defender (Vulnerability Management & XDR)
Microsoft Teams & Teams Rooms
Experience managing security incidents and alerts

Desirable Certifications

Microsoft Endpoint Administrator Associate (MD-102 / MD-100)
Microsoft Security, Compliance & Identity Fundamentals (SC-900)
(Candidates working towards certification will be considered; certification must be achieved by contract start date)

Cybersecurity Awareness

Strong knowledge of:
- Phishing and social engineering risks
- Identity & Access Management (IAM)
- Multi-Factor Authentication (MFA)
- Zero Trust principles

What We’re Looking For

Strong problem-solving and analytical skills
Excellent communication and interpersonal abilities
A proactive, solutions-driven mindset
Commitment to high-quality customer service

Apply Now

If you’re passionate about IT support and want to work in a dynamic, customer-focused environment, we’d love to hear from you.

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.

IND1

Quick apply

Refine Your Search

security associate, jobs in dublin, d

IT Support Engineer - Level 2

Senior ICT Cloud & Security Engineer

Senior Reliability Maintenance Engineering Technician, RME

Associate Director - Privacy

Business Intelligence Developer - EHR Implementation

Operations Assembler

Payments - EMEA Subsidiary Payments Sales Associate - Dublin

Data Risk & AI Security | Senior Associate | Cyber Consulting | Advisory

Associate, Regulatory Administration/Filings II

Senior Microsoft Security Engineer

Lead Security Engineer

Employment Tax and Global Mobility Senior Tax Associate

Software Development Engineer

Incident Response Senior Analyst - Dublin

Sr. SDE, Workforce Solutions (WS)

Senior Network Engineer

Senior Associate, IT, AzureOps Engineer

Associate / Senior Associate, Derivatives Fund/Client Accounting

AWS Architect

Senior Associate, IT, Network Engineer (Fixed Term Contract - 12 Month)

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