Find & outsourcing Jobs in Dublin, D

SME German
Teleperformance —Dublin, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Sr Director, Real-World Data Sales
IQVIA —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Manager Business Development Lead - Managed Services
PwC —Dublin, County Dublin
- Full-time
- Business development
- Mentoring
- Business
Corporate Legal Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Contracts
- AI
- Negotiation
- Annual leave
Technology & Cyber Risk Management Lead
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Analysis skills
- AI
5d
Private Markets SME, NAV Production (Fund Accounting and Administration)
MUFG Investor Services —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Analysis skills
Quick apply
1d
Senior Associate, IT, AzureOps Engineer
MUFG Investor Services —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- DevOps
- Annual leave
- Gym membership
Quick apply
4d
Financial Services (Manager or Senior Manager) Internal Auditor
RSM —Dublin, County Dublin
- Writing skills
- Supervising experience
- Mentoring
Quick apply
Senior Manager Service Architect
PwC —Dublin, County Dublin
- Full-time
- Mentoring
- Negotiation
SME – Sub Saharan Africa
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
3d
Manager, Risk & Controls (12 FTC)
Fiserv —Dublin, County Dublin
- Full-time
- Management
ESS Asset Care Manager
ESS Ltd. —Dublin, County Dublin
- Engineering
- Business development
- Communication skills
Tax Manager
JPA Brenson Lawlor —Dublin, County Dublin
- Hybrid work
- Microsoft Excel
- Management
- Business development
- Employee assistance program
Founding Fintech Legal & Regulatory Lead
Grand Intelligence —Dublin, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Banking
Quick apply
Senior Manager, Critical Supplier & Outsourcing
Cantor Fitzgerald —Dublin, County Dublin
- Full-time
ESS Asset Care Manager
ESS LTD —Dublin, County Dublin
- Engineering
- Business development
- Communication skills
Quick apply
Legal Counsel - Technology
Primark —Dublin, County Dublin
- Contracts
- AI
- Negotiation
Data Engineering Lead
Wibit Consulting & Services (WibitCS) —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Java
Quick apply
2d
Senior Associate Director, Controls, Third Party Management
MUFG Investor Services —Dublin, County Dublin
- Full-time
- Finance
- Business
- Accounting
Quick apply
2d
Senior Associate - Employment
Mason Hayes & Curran LLP —Dublin, County Dublin
- Full-time
- Hybrid work
- Communication skills
Quick apply

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SME German

Teleperformance -
Dublin, County Dublin

Apply Now

Job details

Full-time
€44,351 a year

Qualifications

English
Communication skills
German

Full job description

Overview:

SME (German Speaking)

Are you ready to kick-start your career and take the next step in a dynamic, international environment? If you are passionate about quality standards, policy compliance, and delivering excellence — we’d love to hear from you!

Operational SME (German Speaking)

Salary - €44,351
Excellent benefits
Great internal growth Path

Onsite role

SME Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations.

Responsibilities to include but not be limited the following

Coach and mentor new hire ‘Agents’ during nesting phase on the floor
Provide Real Time support by resolving inquiries, coaching & mentoring with high quality, speed, empathy and accuracy to tenured Agents post onboarding phase. This includes, but not limited to: side-by-side coaching, Team Huddles, & RCA coaching.
Assist in the implementation and follow-through of corrective & preventive action plans for performance improvement focused on accuracy while balancing efficiency
Become and remain knowledgeable about Client products and community standards, and personally driven to be an effective advocate for our community by providing additional support for process and policy changes in collaboration with the training team (i.e. one-on-one, side-by-side, real time support, team huddles, etc).
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what’s right for our community in supporting Client's mission to #ShipLove
Investigate and resolve issues that are reported on Client such as requests for account support and reports of potentially abusive content
Enforce Client's Terms of Use by carefully monitoring reports of abuse on the site
Review production jobs in the agreed turnaround times and standards of quality

Recommended Qualifications:

Must be fluent German
Passion for providing 1:1 support to people with accuracy and empathy
Agreed upon minimum English language test score based on mutually agreed upon external English language test or acceptable approved equivalent
Agreed upon minimum language test score based on mutually agreed upon external English language test or acceptable approved equivalent for the language supported by each specific Agent in addition to English
Reasoning/analytical capabilities: Minimum score to be achieved in Vendor reasoning/analytical test – mutually to be agreed upon between both parties
Some degree of further education/college desirable, to be mutually agreed upon between both parties
Minimum of 2 years’ prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process mgmt. environment combined with sufficient tenure (as per Vendor judgment) on the specific Client program to allow for program specific coaching/mentoring of new hires
High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each ‘Agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Client’s abuse standard policies and training materials
Preferred trust and safety experience

#LI-CW1

Responsibilities:

Apply Now

Refine Your Search

& outsourcing jobs in dublin, d

SME German

Sr Director, Real-World Data Sales

Senior Manager Business Development Lead - Managed Services

Corporate Legal Vice President

Technology & Cyber Risk Management Lead

Private Markets SME, NAV Production (Fund Accounting and Administration)

Senior Associate, IT, AzureOps Engineer

Financial Services (Manager or Senior Manager) Internal Auditor

Senior Manager Service Architect

SME – Sub Saharan Africa

Manager, Risk & Controls (12 FTC)

ESS Asset Care Manager

Tax Manager

Founding Fintech Legal & Regulatory Lead

Senior Manager, Critical Supplier & Outsourcing

ESS Asset Care Manager

Legal Counsel - Technology

Data Engineering Lead

Senior Associate Director, Controls, Third Party Management

Senior Associate - Employment

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