Find Director of human Jobs in Dublin, D

Director, Product Management - Agentforce Contact Center
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- JavaScript
- No degree
Analytics Business Partner, Senior Lead
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- Customer service
- Salesforce
SAP Solution Architect - Senior Manager/Director - Technology Consulting - Advisory
PwC —Dublin, County Dublin
- Full-time
Executive Assistant / Office Manager
StoneX Group —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Family Facilitator
StartBright Learning Centres —DUBLIN 22, County Dublin
- Full-time
- Childcare
- Data analysis skills
- No degree
Senior Research Manager
Bounce Insights —Dublin, County Dublin
- Research
- Scripting
- Leadership
- Annual leave
Quick apply
Business Unit Head of Commissioning
Mercury Engineering —Dublin, County Dublin
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Director of Language AI
Lionbridge —Dublin, County Dublin
- Master's degree
- AI
- Leadership
Product Director: Cloud Foundations - Executive Director
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Azure
- AWS
- Analysis skills
Group Manager I, Corporate Lending and Trade Finance Operations
TD Bank —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Leadership
- Accounting
- Annual leave
Business Optimisation Lead
Charles River Laboratories —Dublin, County Dublin
- Full-time
- Data analysis skills
- Analysis skills
- Project management
- Annual leave
HR Business Partner
Tate Europe —DUBLIN 10, County Dublin
- Full-time
- Bachelor's degree
- No degree
- Human resources
Quick apply
4d
Research Manager
Bounce Insights —Dublin, County Dublin
- Research
- Scripting
- Leadership
- Annual leave
Quick apply
Director, Engineering (R-19477)
Dun & Bradstreet —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Java
- Bachelor's degree
- Annual leave
Quick apply
Management Accountant
NFP Corp —Blackrock, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Analysis skills
- Annual leave
6d
Sr. Technical Project Manager
iCims —DUBLIN 2, County Dublin
- Azure
- Master's degree
- AWS
- Annual leave
- Life insurance
SAP Record to Report Lead | Senior Manager/Director | Technology Consulting | Advisory
PwC —Dublin, County Dublin
- Full-time
- Accounting
- Leadership
- Accounting
Security Advisor
Concern Worldwide —Dublin, County Dublin
- €57,683–€64,092 a year
- Full-time
- English
- Computer skills
- Communication skills
4d
Head of Bed Management
Beaumont Hospital —Dublin, County Dublin
- €83,911–€101,207 a year
- Full-time
- Management
- Nursing
3h
Account Management, Associate Director - Healthcare Data & Technology
IQVIA —Dublin, County Dublin
- Full-time
- Master's degree
- Business development
- Bachelor's degree

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Director, Product Management - Agentforce Contact Center

Salesforce -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

Salesforce
JavaScript
Scripting
Leadership
Python

Full job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience
Agentforce Contact Center is Salesforce's native, agentic platform bringing together voice, digital channels, and real-time CRM data to transform how enterprises connect with their customers. Based in Dublin, Ireland, this is a high-impact individual contributor role at the intersection of product management, field engagement, and customer success — where your technical depth and customer focus directly shape how enterprises deploy and scale agentic contact center experiences at a global level.

What You'll Actually Be Doing

Own the technical architecture for complex Agentforce Contact Center deployments, from initial design through go-live, including architectural reviews, workshops, and proof-of-concept builds with enterprise customers and prospects.
Partner with sales, customer success, and professional services to ensure customers realise full value from Agentforce Voice, digital channels, and agentic-led experiences — serving as the escalation point for complex implementation challenges.
Translate field learnings, customer blockers, and deployment patterns into structured feedback that directly influences the Agentforce Contact Center roadmap and product direction.
Represent Agentforce Contact Center at Dreamforce, World Tour, customer advisory boards, and industry conferences through reference architectures, solution briefs, and best practice content.

You're Our Person If...

You have 7+ years of hands-on experience in enterprise contact center architecture or deployment, including at least 2 years leading complex, multi-stakeholder implementations across voice, digital channels, and CRM integrations.
You bring 5+ years in a customer-facing technical role — solutions architect, technical consultant, or equivalent — with demonstrated ability to lead architectural conversations with both engineering teams and executive stakeholders.
You have deep expertise in contact center platforms (CCaaS), communications protocols (SIP, WebRTC), CRM integration patterns, and agentic AI or conversational automation at enterprise scale.
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Even Better If...

You have hands-on experience with Salesforce Service Cloud, Agentforce, or Salesforce Contact Center (formerly Service Cloud Voice).
You have scripting or coding experience (Python, JavaScript, Apex, or similar) for integration and automation use cases.
You hold Salesforce certifications (Service Cloud Consultant, Agentforce Specialist, or equivalent) or equivalent contact center platform certifications.
You have experience working within or alongside a product organisation, influencing roadmap through field insights.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Apply Now

Refine Your Search

director of human jobs in dublin, d

Director, Product Management - Agentforce Contact Center

Analytics Business Partner, Senior Lead

SAP Solution Architect - Senior Manager/Director - Technology Consulting - Advisory

Executive Assistant / Office Manager

Family Facilitator

Senior Research Manager

Business Unit Head of Commissioning

Director of Language AI

Product Director: Cloud Foundations - Executive Director

Group Manager I, Corporate Lending and Trade Finance Operations

Business Optimisation Lead

HR Business Partner

Research Manager

Director, Engineering (R-19477)

Management Accountant

Sr. Technical Project Manager

SAP Record to Report Lead | Senior Manager/Director | Technology Consulting | Advisory

Security Advisor

Head of Bed Management

Account Management, Associate Director - Healthcare Data & Technology

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