Find Program manager Jobs in Maynooth, Ke

Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 6,000 employees in 45 countries we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service.

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.

Role Purpose

The CX Project Manager is responsible for supporting the day‑to‑day delivery, governance, and execution of Client Experience initiatives.

The role ensures consistent tracking, reporting, and adherence to governance standards, enabling senior delivery leaders to focus on strategic outcomes, roadmap ownership, and stakeholder engagement.

This role is well‑suited to a high‑potential, early‑career candidate who is eager to take ownership, build deep technical delivery expertise, and operate in a fast‑paced, complex environment.

Strong emphasis is placed on hands‑on Jira usage, structured delivery discipline, and the ability to quickly learn and operate within complex backlog environments.

Responsibilities

Delivery Coordination and Governance

Support execution of CX initiatives across multiple workstreams
Ensure governance standards, and agreed processes are applied consistently
Proactively manage follow‑ups and coordination activity to maintain delivery momentum
Own end-to-end delivery tracking and enforce strong execution discipline, moving beyond coordination to accountability for outcomes.

Jira Governance and Tracking

Maintain ticket hygiene, status accuracy, and dependency tracking
Monitor progress and follow up with owners to drive movement and closure
Ensure Jira is a reliable source of delivery and execution data
Take a hands‑on, power‑user approach to Jira, owning backlog structure, ticket quality, and workflow discipline
Support and actively manage complex, high‑volume backlogs (multiple workstreams, dependencies, competing priorities)
Continuously improve how Jira is used to reflect real delivery progress and priorities

Reporting, Dashboards, and Action Management

Own the creation and maintenance of delivery and governance dashboards
Provide clear, up‑to‑date visibility of open actions, risks, dependencies, and overdue items
Actively track actions and follow up with owners to ensure timely closure
Flag risks, blockers, and slippage early

Project and Delivery Support

Maintain project plans, action logs, and RAID items
Track execution progress across defined workstreams
Support preparation of first‑pass reporting for weekly and leadership forums

Meeting and Execution Support

Track actions and follow‑ups from meetings and forums
Ensure actions are reflected in dashboards and tracking tools, not just meeting notes
Support cadence‑driven delivery and reporting cycles

What This Role Will Do

Own day‑to‑day delivery coordination and governance execution
Maintain reliable tracking of actions, risks, and dependencies
Provide clear, dashboard visibility of execution status
Drive follow‑ups to maintain delivery discipline
Reduce administrative and tracking burden on program management team
Bring structure and clarity to complex backlog environments

Stakeholder Interaction

Regular interaction with Program Manager and CX leadership
Ongoing coordination with workstream owners and delivery teams
Build credibility quickly by being reliable, responsive, and detail‑oriented in execution follow‑through

Knowledge, Skills, and Experience

Essential

Strong hands‑on experience with Jira (academic, internship, or professional), with clear understanding of how backlogs, tickets, and workflows operate in practice
Demonstrated ability to work with structured task tracking or backlog tools in a disciplined way
High level of motivation, curiosity, and willingness to learn quickly in a complex environment
Evidence of high ownership mindset (e.g., driving follow‑ups, improving processes, taking initiative)
Comfortable working with technical or product delivery teams, even without a technical background
Demonstrates strong personal authority and confidence to challenge across all levels, prioritising outcomes over hierarchy
Exposure to Agile / Scrum environments and backlog refinement practices
Experience in delivery coordination, governance, or project support roles (including internships, placements, or early career roles)
Strong organizational skills and attention to detail

Desirable

Exposure to client experience, delivery, or transformation initiatives

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Apply Now

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