Find Field service technician Jobs in Dublin, D

Technical Support Representative (Maternity Cover)
AVI-SPL —Dublin, County Dublin
- Full-time
- Customer service
- Communication skills
- Time management
- Employee assistance program
12d
Maintenance Technician, BDS
Alexion Pharmaceuticals,Inc. —Dublin, County Dublin
- Weekend availability
- Maintenance
- Microsoft Office
- Communication skills
Data Center Operations Engineer - Dublin
TikTok —Dublin, County Dublin
- On call
- Computer Science
- No degree
- Scripting
Field Operations Lead
Indra Group UK & Ireland —Dublin, County Dublin
- Weekend availability
- Hybrid work
- Microsoft Office
- Analysis skills
- Recruiting
Quick apply
12d
Revit Technician / BIM Designer
Jacobs —Dublin, County Dublin
- Hybrid work
- Communication skills
11d
Mechanical Technician
EBARA Precision Machinery Europe GmbH —Leixlip, County Kildare
- 12 hour shift
- Communication skills
Quick apply
Structural Designer (Technician)
Jacobs —Dublin, County Dublin
- Hybrid work
- English
- No degree
- Communication skills
Patient Care Compliance Agent
Air Liquide —Dublin, County Dublin
- Full-time
- Customer service
- Bachelor's degree
Data Center Facility Manager, Operation, IT and support Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Electrical Engineering
O&M Site Manager M/F
Renvolt Ireland —Dublin, County Dublin
- Engineering
- Maintenance
- English
Mechanical/Chemical Engineer
JLL —Dublin, County Dublin
- Engineering
- English
- Analysis skills
LAME (Licensed Aircraft Maintenance Engineer) B1.3
Airbus International Services Designated Activity Company —Dublin, County Dublin
- From €40,000 a year
- Full-time
- Microsoft Excel
- Maintenance
- English
5d
Electrical Capacity Install Technician , DCEO Capacity Install
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- Microsoft Office
- AWS
1d
Data Center Facility Manager
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Electrical Engineering
Mechanical/Chemical Engineer
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Engineering
- English
- Analysis skills
Quick apply
Lead Senior Geotechnical Engineer
Amey Ltd —DUBLIN 1, County Dublin
- Annual leave
- Gym membership
Quick apply
Structural Engineer
Jacobs —Dublin, County Dublin
- Hybrid work
- English
- Bachelor's degree
- Communication skills
EMEA Cabling Quality Mgr, Global Cabling Quality
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Electrical Engineering
Director of Global IT - Dublin
Foxit —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- Computer Science
Quick apply
DCEO Chief Engineer , DCEO
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Windows

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Technical Support Representative (Maternity Cover)

AVI-SPL -
Dublin, County Dublin

Apply Now

Job details

Full-time
12 days ago

Benefits

Private dental insurance
Bike to work scheme
Employee assistance program

Qualifications

Customer service
Dispatching
Zendesk
ServiceNow
Communication skills
Time management
Information Technology

Full job description

Description:

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and working with vendors on hardware repairs, all while ensuring cases are managed within defined Service Level Agreements SLAs.

When necessary, you will escalate complex technical matters to the appropriate internal or external resources, ensuring timely and effective resolution. Your role will be critical in delivering exceptional customer support and maintaining high service standards.

This role is offered on a fixed-term contract until January 2028.

Day-To-Day Responsibilities:

Case Management: Monitor, prioritize, and manage customer requests to meet or exceed SLAs. This will include dispatching field technicians, and processing parts requests where needed.
Follow-Ups: Communicate regularly with customers and internal teams to provide updates and ensure open cases are resolved effectively.
Vendor Management: Oversee hardware repair coordination, including Return Merchandise Authorizations (RMAs), obtain and evaluate quotes, ensure accurate pricing, compatibility and lead times where applicable.
Troubleshooting: Coordinate solutions by identifying and troubleshooting issues.
Collaboration: Work with internal teams, including escalation groups, to resolve customer challenges and ensure satisfaction.
Escalation Handling: Highlight complex technical issues to appropriate internal or external resources for advanced troubleshooting and resolution.
Monitoring & Proactive Support: Utilize monitoring tools like AVI-SPL’s Symphony to proactively identify and address customer environment issues.
Training & Development Participate in ongoing training programs to stay up to date on AVI-SPL products, services, and emerging AV technologies.
Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

WHAT WE’RE LOOKING FOR

Must-Haves:

High school diploma or equivalent.
1-2 years of customer service experience.
Strong written and verbal communication skills.
Excellent problem-solving and troubleshooting abilities, with a structured approach to resolving issues.
Time management skills to handle multiple priorities effectively.
Excellent capability to switch tasks while adapting to changing priorities.
Ability to work both independently and as part of a collaborative team.
Willingness to learn and research technical solutions using provided resources (internal KBs, vendor guides, manufacturer forums, etc.) under supervision.

Nice-To-Haves:

College degree in Electronics, IT, or a related field.
Experience in the AV/Video Conferencing
Hands-on experience with hardware repair processes and vendor coordination.
Proficiency with monitoring and analytics tools like AVI-SPL’s Symphony or similar platforms.
Manufacturer certifications from AV and IT vendors.
Experience supporting customers across different time zones or regions.
Familiarity with ServiceNow or other Incident Management Tools Zendesk, Freshdesk, Freshservice, etc.

Why work for AVI-SPL (what’s in it for you)

As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer:

Private Healthcare with Irish Life
Dental Insurance
Access to Employee Assistance and Wellbeing Support
Mental Health Support through the above
Increased holiday with service
Access to numerous online learning resources
AVIXA membership for industry learning
Access to online retail discount platform
Discounted products through our recognised partners
Cycle to work scheme
Season ticket loans
Generous Referral scheme

So, if you are feeling undervalued, stuck in a rut or just looking at furthering your career, apply today.

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.

AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.

Apply Now

Refine Your Search

field service technician jobs in dublin, d

Technical Support Representative (Maternity Cover)

Maintenance Technician, BDS

Data Center Operations Engineer - Dublin

Field Operations Lead

Revit Technician / BIM Designer

Mechanical Technician

Structural Designer (Technician)

Patient Care Compliance Agent

Data Center Facility Manager, Operation, IT and support Engineering

O&M Site Manager M/F

Mechanical/Chemical Engineer

LAME (Licensed Aircraft Maintenance Engineer) B1.3

Electrical Capacity Install Technician , DCEO Capacity Install

Data Center Facility Manager

Mechanical/Chemical Engineer

Lead Senior Geotechnical Engineer

Structural Engineer

EMEA Cabling Quality Mgr, Global Cabling Quality

Director of Global IT - Dublin

DCEO Chief Engineer , DCEO

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