Find It service desk Jobs in Dublin, D

Service Desk Analyst - Dublin 1
Ergo —Dublin, County Dublin
- Monday to Friday
- Software troubleshooting
- Microsoft Office
- No degree
Duty Manager
Hilton —Dublin, County Dublin
- Full-time
- Hotel
- Employee stock purchase plan
- Annual leave
Office Manager
iCims —DUBLIN 2, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Sick pay
CRM Developer
Glen Dimplex Europe Holdings Ltd —Cloghran, County Dublin
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
Quick apply
11d
Account Manager - French Speaking
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home
Graduate Building Surveyor
JLL —Dublin, County Dublin
- Microsoft Office
- No degree
- IT
Senior Data Engineer
Keyrock —Dublin, County Dublin
- Full-time
- Remote
- System design
- SQL
- No degree
Graduate Building Surveyor
KSA-JLL Ireland Ltd —Dublin, County Dublin
- Full-time
- Microsoft Office
- No degree
- IT
Quick apply
Assistant Front Office Manager Nights
Marriott International, Inc —Dublin, County Dublin
- Full-time
- Restaurant management
- Hotel
- No degree
Temp - Technology Infrastructure Assistant Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €44,000–€84,000 a year
- Hybrid work
- Annual leave
Staff Forward Deployed Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
Office Manager
iCIMS Talent Acquisition —DUBLIN 2, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Sick pay
Building Operations Coordinator
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Hospitality
- Word processing
- Maintenance
Quick apply
Staff AI Product Manager
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Annual leave
- Work from home
Host
Dean Group (Ireland) —Dublin, County Dublin
- Full-time
- Customer service
- English
- Hotel
- Annual leave
- Gym membership
Quick apply
Technical Partner
Origina —Sandyford, County Dublin
- Full-time
- Hybrid work
- No degree
- Annual leave
- Employee assistance program
Quick apply
11d
Office Assistant
Titanbay —Dublin, County Dublin
- Part-time
- Office experience
Quick apply
Engineering Lead- Options
Keyrock —Dublin, County Dublin
- Full-time
- Remote
- System design
- SQL
- C++
Account Manager - German Speaking
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home
Workplace Experience Ambassador Team Lead
JLL —Dublin, County Dublin
- Hospitality
- Customer service
- English
4d

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Service Desk Analyst - Dublin 1

Ergo
Dublin, County Dublin

Apply Now

Job details

Permanent

Qualifications

Software troubleshooting
Microsoft Office
Organisational skills
IT
TCP/IP
Communication skills
Active Directory
CompTIA A+
Information Technology

Full job description

Location: Dublin 1

Job Type : Permanent

Work Type: Onsite (Hybrid flexibility after a while)

Role Type: First Line Technical Support

Overview of Role

We are seeking a Service Desk Analyst to provide first line technical support to internal staff and a client based in Dublin 1. The role requires strong troubleshooting skills across hardware, software, and common business applications, with responsibility for analysis, diagnosis, resolution, and escalation of IT issues. This is a Monday to Friday onsite position. The structure below is aligned to the Dublin 1 Service Desk Analyst specification and common service desk requirements reflected in similar roles.

Role & Responsibilities:
Assume ownership of allocated support cases and ensure prompt, professional resolution.

Install, configure, and troubleshoot IT software and hardware.

Raise service tickets and escalate issues using the correct procedures when anomalies are identified.

Maintain technical knowledge of products, services, and solutions, and support service levels across the client base.

Document technical information, site details, problem resolution, and knowledge base content in OneNote and the ITSM tool.

Maintain inventories, licensing, user access, security records, and monitor remote managed service applications.

Skills, Qualifications & Experience

Excellent communication skills and telephone manner.

Strong organisational skills and incident management experience, including managing expectations and communication.

Basic Active Directory administration for users and security groups.

Strong knowledge of Microsoft operating systems and Office 365.

Experience:
Previous experience in a busy IT service desk or desktop support environment.

Experience using ITSM or call logging systems to record, track, and escalate incidents.

Experience with networking basics such as TCP/IP, switching, and fire-walling.

Education & Certifications:
IT qualifications desirable, including MCSA, A+, N+, and MTA.

ITIL qualification preferable but not essential.

MCP certification desirable.

Industry standard accreditation's such as Microsoft, Cisco, or Citrix are desired.

Visa:
Irish/EU Citizen or Stamp 4 Visa holder.

About Us

As Ireland's largest IT Solutions Provider with a growing global footprint, Ergo offers deep expertise across managed IT & hardware services, cloud, applications & software services, IT resourcing, and modern work solutions. Our recent technology awards reflect our commitment to delivering industry-leading IT solutions, highlighting our team's dedication and expertise.

Apply Now

Refine Your Search

it service desk jobs in dublin, d

Service Desk Analyst - Dublin 1

Duty Manager

Office Manager

CRM Developer

Account Manager - French Speaking

Graduate Building Surveyor

Senior Data Engineer

Graduate Building Surveyor

Assistant Front Office Manager Nights

Temp - Technology Infrastructure Assistant Vice President

Staff Forward Deployed Engineer

Office Manager

Building Operations Coordinator

Staff AI Product Manager

Host

Technical Partner

Office Assistant

Engineering Lead- Options

Account Manager - German Speaking

Workplace Experience Ambassador Team Lead

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