Find It service desk Jobs in Dublin, D

Service Desk Analyst - Dublin 1
Ergo —Dublin, County Dublin
- Monday to Friday
- Software troubleshooting
- Microsoft Office
- No degree
IT Field Engineer
Ergo —Dublin, County Dublin
- English
- No degree
- IT
Forward Deployed Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
Customer Service Administrator (6-month FTC)
Quadient —Dublin, County Dublin
- Full-time
- Hybrid work
- Employee assistance program
Quick apply
DLP Analyst
Primark —DUBLIN 1, County Dublin
- Analysis skills
- Communication skills
10d
Business Development Representative, Emerging AI Products
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Bachelor's degree
- No degree
- Annual leave
- Work from home
Duty Manager
Hilton —Dublin, County Dublin
- Full-time
- Hotel
- Employee stock purchase plan
- Annual leave
Senior Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Scaled Customer Success Manager
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Work from home
Staff AI Designer
Intercom —Dublin, County Dublin
- Hybrid work
- Annual leave
- Work from home
Head of Engineering - Options
Keyrock —Dublin, County Dublin
- Full-time
- Remote
- System design
- SQL
- C++
Administration & Support Coordinator
Advanced Micro Devices, Inc —Dublin, County Dublin
- Microsoft Powerpoint
- In-person
Senior Digital Media Planner
Think Differently —Dublin, County Dublin
- Microsoft Excel
- Analysis skills
- Negotiation
Operations Specialist (Insurance)
Azimut Holding —Dublin, County Dublin
- Data analysis skills
- English
- Finance
Co-Creation Studio Lead (Dublin)
Version 1 —Dublin, County Dublin
- €80,000–€115,000 a year
- Full-time
- Oracle
- AWS
- AI
- Employee assistance program
- Employee discount
Quick apply
Inside Sales Support
Rhenus SE & Co. KG —Dublin, County Dublin
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Staff Product Engineer, AI
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- Bachelor's degree
- JavaScript
- Annual leave
- Work from home
Account Manager (Commercial)
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home
CRM Developer
Glen Dimplex Europe Holdings Ltd —Cloghran, County Dublin
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
Quick apply
12d
Office Manager
iCims —DUBLIN 2, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Sick pay

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Service Desk Analyst - Dublin 1

Ergo
Dublin, County Dublin

Apply Now

Job details

Permanent

Qualifications

Software troubleshooting
Microsoft Office
Organisational skills
IT
TCP/IP
Communication skills
Active Directory
CompTIA A+
Information Technology

Full job description

Location: Dublin 1

Job Type : Permanent

Work Type: Onsite (Hybrid flexibility after a while)

Role Type: First Line Technical Support

Overview of Role

We are seeking a Service Desk Analyst to provide first line technical support to internal staff and a client based in Dublin 1. The role requires strong troubleshooting skills across hardware, software, and common business applications, with responsibility for analysis, diagnosis, resolution, and escalation of IT issues. This is a Monday to Friday onsite position. The structure below is aligned to the Dublin 1 Service Desk Analyst specification and common service desk requirements reflected in similar roles.

Role & Responsibilities:
Assume ownership of allocated support cases and ensure prompt, professional resolution.

Install, configure, and troubleshoot IT software and hardware.

Raise service tickets and escalate issues using the correct procedures when anomalies are identified.

Maintain technical knowledge of products, services, and solutions, and support service levels across the client base.

Document technical information, site details, problem resolution, and knowledge base content in OneNote and the ITSM tool.

Maintain inventories, licensing, user access, security records, and monitor remote managed service applications.

Skills, Qualifications & Experience

Excellent communication skills and telephone manner.

Strong organisational skills and incident management experience, including managing expectations and communication.

Basic Active Directory administration for users and security groups.

Strong knowledge of Microsoft operating systems and Office 365.

Experience:
Previous experience in a busy IT service desk or desktop support environment.

Experience using ITSM or call logging systems to record, track, and escalate incidents.

Experience with networking basics such as TCP/IP, switching, and fire-walling.

Education & Certifications:
IT qualifications desirable, including MCSA, A+, N+, and MTA.

ITIL qualification preferable but not essential.

MCP certification desirable.

Industry standard accreditation's such as Microsoft, Cisco, or Citrix are desired.

Visa:
Irish/EU Citizen or Stamp 4 Visa holder.

About Us

As Ireland's largest IT Solutions Provider with a growing global footprint, Ergo offers deep expertise across managed IT & hardware services, cloud, applications & software services, IT resourcing, and modern work solutions. Our recent technology awards reflect our commitment to delivering industry-leading IT solutions, highlighting our team's dedication and expertise.

Apply Now

Refine Your Search

it service desk jobs in dublin, d

Service Desk Analyst - Dublin 1

IT Field Engineer

Forward Deployed Software Engineer

Customer Service Administrator (6-month FTC)

DLP Analyst

Business Development Representative, Emerging AI Products

Duty Manager

Senior Software Engineer

Scaled Customer Success Manager

Staff AI Designer

Head of Engineering - Options

Administration & Support Coordinator

Senior Digital Media Planner

Operations Specialist (Insurance)

Co-Creation Studio Lead (Dublin)

Inside Sales Support

Staff Product Engineer, AI

Account Manager (Commercial)

CRM Developer

Office Manager

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