Find Head of data governance, anonymization and quality Jobs in Dublin, D

Senior IT Lead and Delivery Manager
Teleperformance —Dublin, County Dublin
- On call
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Senior Manager, People Operations
ESB —Dublin, County Dublin
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Senior Operations Manager
Aon Corporation —Dublin, County Dublin
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Head of Direct Retail Strategy & Performance
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2d
Operations Regulatory Reporting Analyst/Senior Analyst
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GRC & Client Assurance Manager
beqom —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Leadership
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12d
Director, Finance Transformation
KAYAK —DUBLIN 2, County Dublin
- Full-time
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4d
Director, Reporting & Insights
Jazz Pharmaceuticals —Dublin, County Dublin
- Oracle
- Master's degree
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1d
Country Compliance & Operational Risk Manager
Bank of America —Dublin, County Dublin
- Full-time
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Head of Digital & AI Design
Waystone —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
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11d
CRM Executive
Ibec —DUBLIN 2, County Dublin
- Microsoft Excel
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8d
Executive Director - Head of Transfer Agency (Alternative Funds)
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
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Finance Operations Manager
Mater Private Network —Dublin, County Dublin
- Full-time
- Microsoft Excel
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- Analysis skills
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8d
Risk Manager
Apex Group —Dublin, County Dublin
- Full-time
- Communication skills
ITIL Business Analyst (12-month FTC)
Arthur Cox —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Computer Science
- English
- Analysis skills
- Annual leave
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Senior Integration Engineer
U.S. Bank National Association —DUBLIN 18, County Dublin
- €102,680–€120,800 a year
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Head of Health & Safety
Harris Group —DUBLIN 12, County Dublin
- Leadership
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Quick apply
11d
Business Manager Disability 100435
Health Service Executive —North Dublin, County Dublin
- €61,219–€79,583 a year
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5d
Strategic Workforce Planning Lead
Voluntary Health Insurance —Dublin, County Dublin
- Hybrid work
- No degree
- Leadership
- Restaurant experience
Quick apply
1d
Customer & Consumer Data Product Owner
Glanbia Foods —DUBLIN 24, County Dublin
- Hybrid work
- Azure
- Master's degree
- SQL

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Senior IT Lead and Delivery Manager

Teleperformance -
Dublin, County Dublin

Apply Now

Job details

Qualifications

Jira
Azure
Computer Science
Master's degree
AWS
ServiceNow
IT
Business
Leadership
Juniper

Full job description

Overview

Senior IT Lead and Delivery Manager

Location: Dublin, Ireland (On-site across two sites)

Salary: DOE

Reports to: Head of IT Infrastructure / Head of Service Delivery

Role Purpose

The Senior IT Lead & Client Success Manager serves as the definitive bridge between technology delivery, client satisfaction, and commercial success. This role acts as the "face of IT" on the Dublin leadership board while maintaining hands-on accountability for service delivery excellence. You will manage a complex ecosystem of global client applications and local infrastructure, ensuring that every technical initiative justifies its spend by directly supporting client retention and operational efficiency.

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

Site Representation: Act as the primary IT representative on the Dublin leadership board, driving success against stated KPIs and delivering the regional IT strategy.
P&L Ownership: Manage the regional IT OpEx and CapEx budget, linking every Euro of spend to ROI, cost-savings, or revenue-generating potential.
Client & TAM Interface: Act as the senior technical point of contact for key clients and Technical Account Managers (TAMs), positioning IT services as a value-add in pitches and renewals.

2. Operational Governance & Service Excellence

SLA/OLA Accountability: Own the end-to-end delivery of IT services, ensuring all Service Level Agreements and Operational Level Agreements are consistently met or exceeded.
Performance Reporting: Design and present QBRs to senior stakeholders, detailing system health, operational metrics, and team performance.
Change & Risk Management: Approve high-risk technical changes via the Change Advisory Board (CAB) and enforce global security, GDPR, and BCDR compliance.

3. Team Leadership & On-Call Steering

Direct People Management: Lead, mentor, and manage a team of 3 to 5 Desktop Support Technicians across both Dublin sites, overseeing their training, performance reviews, and capacity planning.
Escalation & Crisis Leadership: Serve as the ultimate point of escalation for P1/P2 incidents. During critical outages, steer the engineering team to swift resolution and manage all executive-level communications.
On-Call Rota Management: Implement and oversee a 24/7 support schedule, providing guidance and technical "steering" to the team during out-of-hours events.

4. Technical Ecosystem & Innovation

Infrastructure Management: Guarantee high availability for local networking (Fortinet and Juniper), data centers, end-user computing, and audiovisual (AV) technologies.
Application Stewardship: Oversee the performance and access management of enterprise client application suites and collaborative tools.
Continuous Improvement: Identify emerging technologies and deploy CSI frameworks to eliminate service bottlenecks and optimize operational costs.

Candidate Profile

Experience: 12+ years in high-volume IT environments, including at least 5 years in BPO or Managed Services leadership and 2-3 years of direct people management.
Framework Expertise: Certified in ITIL v4 Foundations (Managing Professional designation preferred).
Technical Savvy: Deep understanding of enterprise networking (Fortinet and Juniper), cloud (AWS/Azure), hybrid identity management (Okta/AD), and ITSM platforms like ServiceNow or Jira.
The "Bridge" Factor: Proven ability to translate complex technical issues into business-centric solutions for C-suite executives and non-technical stakeholders.
Education: Degree in IT/Computer Science, ideally supplemented by an MBA or business-centric certification.

#LI-CW1

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Refine Your Search

head of data governance, anonymization and quality jobs in dublin, d

Senior IT Lead and Delivery Manager

Senior Manager, People Operations

Senior Operations Manager

Head of Direct Retail Strategy & Performance

Operations Regulatory Reporting Analyst/Senior Analyst

GRC & Client Assurance Manager

Director, Finance Transformation

Director, Reporting & Insights

Country Compliance & Operational Risk Manager

Head of Digital & AI Design

CRM Executive

Executive Director - Head of Transfer Agency (Alternative Funds)

Finance Operations Manager

Risk Manager

ITIL Business Analyst (12-month FTC)

Senior Integration Engineer

Head of Health & Safety

Business Manager Disability 100435

Strategic Workforce Planning Lead

Customer & Consumer Data Product Owner

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Overview

Role Purpose

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

2. Operational Governance & Service Excellence

3. Team Leadership & On-Call Steering

4. Technical Ecosystem & Innovation

Candidate Profile

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