Find It service desk Jobs in Dublin, D

Customer Service Administrator (6-month FTC)
Quadient —Dublin, County Dublin
- Full-time
- Hybrid work
- Employee assistance program
Quick apply
DLP Analyst
Primark —DUBLIN 1, County Dublin
- Analysis skills
- Communication skills
10d
Senior Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Scaled Customer Success Manager
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Work from home
Head of Engineering - Options
Keyrock —Dublin, County Dublin
- Full-time
- Remote
- System design
- SQL
- C++
Administration & Support Coordinator
Advanced Micro Devices, Inc —Dublin, County Dublin
- Microsoft Powerpoint
- In-person
Senior Digital Media Planner
Think Differently —Dublin, County Dublin
- Microsoft Excel
- Analysis skills
- Negotiation
Operations Specialist (Insurance)
Azimut Holding —Dublin, County Dublin
- Data analysis skills
- English
- Finance
Co-Creation Studio Lead (Dublin)
Version 1 —Dublin, County Dublin
- €80,000–€115,000 a year
- Full-time
- Oracle
- AWS
- AI
- Employee assistance program
- Employee discount
Quick apply
Staff Product Engineer, AI
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- Bachelor's degree
- JavaScript
- Annual leave
- Work from home
Account Manager (Commercial)
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home
CRM Developer
Glen Dimplex Europe Holdings Ltd —Cloghran, County Dublin
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
Quick apply
11d
Account Manager - French Speaking
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home
Senior Data Engineer
Keyrock —Dublin, County Dublin
- Full-time
- Remote
- System design
- SQL
- No degree
Temp - Technology Infrastructure Assistant Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €44,000–€84,000 a year
- Hybrid work
- Annual leave
Staff Forward Deployed Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
Office Manager
iCIMS Talent Acquisition —DUBLIN 2, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Sick pay
Staff AI Product Manager
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Annual leave
- Work from home
Host
Dean Group (Ireland) —Dublin, County Dublin
- Full-time
- Customer service
- English
- Hotel
- Annual leave
- Gym membership
Quick apply
Technical Partner
Origina —Sandyford, County Dublin
- Full-time
- Hybrid work
- No degree
- Annual leave
- Employee assistance program
Quick apply
11d

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Customer Service Administrator (6-month FTC)

Quadient -
Dublin, County Dublin

Quick apply

Job details

Full-time

Benefits

Employee assistance program

Full job description

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

Quadient Ireland are recruiting for a Customer Service Agent for our Helpdesk. This role is based in our Dublin office. We connect with our customers and do more for them than they would expect. What’s more, they can tell that we enjoy doing it. Do you have the responsiveness, empathy, commitment, and desire to give back the best customer experience you’ve ever had? If you do, please apply for this role!

Your role in our future:

You’ll provide first level service support for all customers via telephone and email. You’ll be supporting in troubleshooting and resolving customer operational issues on Quadient’s hardware, software and systems issues, escalating to our field-based engineers when appropriate. We expect you to keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved. You’ll also be responsible for some admin duties such as management of our credifon system, and other various processes relating to our products.

Obtain and evaluate all relevant information to handle product and service inquiries
Liaise with Service Engineers on day-to-day Service and Customer issues
Communicate and coordinate with internal departments
Log all help desk interactions
Follow up on Customer and Internal requests
Identify and escalate where necessary situations requiring urgent attention

Qualifications

Your profile:

The level of care and anticipation of needs we give requires an enthusiastic nature, imagination, and genuine respect for people. We’re dedicated to providing the level of customer service that attracts, maintains, and wins loyalty and recommendations. If you possess these qualities, you’ll shine here!

You’ve previously worked in a similar role, working in a client-facing technical service environment
You’re excellent on the phone, personable and confident in talking to customers
You demonstrate creative problem-solving approach
You’re organised, and can manage multiple, simultaneous assignments
You’re self-motivated with the ability to work under pressure and to challenging deadlines
Confidence is key – you’re able to deal efficiently with complaints and customer service issues

Additional Information

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

Quick apply

Refine Your Search

it service desk jobs in dublin, d

Customer Service Administrator (6-month FTC)

DLP Analyst

Senior Software Engineer

Scaled Customer Success Manager

Head of Engineering - Options

Administration & Support Coordinator

Senior Digital Media Planner

Operations Specialist (Insurance)

Co-Creation Studio Lead (Dublin)

Staff Product Engineer, AI

Account Manager (Commercial)

CRM Developer

Account Manager - French Speaking

Senior Data Engineer

Temp - Technology Infrastructure Assistant Vice President

Staff Forward Deployed Engineer

Office Manager

Staff AI Product Manager

Host

Technical Partner

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