Find Senior lead engineer future operations Jobs in Dublin, D

Senior IT Lead and Delivery Manager
Teleperformance —Dublin, County Dublin
- €60,000–€70,000 a year
- On call
- Azure
- AWS
- IT
AI & Intelligent Automation Consultant (Retail Banking)
NTT Ltd —Dublin, County Dublin
- Full-time
- Hybrid work
- Mentoring
- AI
- Leadership
Senior SCADA Engineer
EMR Integrated Solutions —Dunboyne, County Meath
- €62,368–€65,486 a year
- Full-time
- Hybrid work
- Engineering
- Windows
- SQL
Quick apply
4d
Senior Manager of Security Engineering - AI/ML
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- DevOps
- Engineering
- AWS
Director of Software Engineering - Workplace Technology
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Azure
- Computer Science
- Java
11d
Project Engineer
West Pharmaceutical Services —Dublin, County Dublin
- €51,040–€64,960 a year
- Overtime
- Engineering
- Microsoft Office
- Project management
Senior Splunk Developer
NTT Ltd —Dublin, County Dublin
- Hybrid work
Lead Software Engineer
Mastercard —Dublin, County Dublin
- Full-time
- Oracle
- Java
- SQL
Senior Architect, Global Engineering Strategy
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AutoCAD
- Engineering
- Maintenance
Senior Applied Scientist, AWS Security
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Doctoral degree
- Research
- Master's degree
Software Development Manager, Aurora Control Plane, Aurora Control Plane
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Management
- Engineering
- AWS
Senior Project Manager - Modular Solutions
CEL - Critical Power —Dublin, County Dublin
- Full-time
- English
- Project management
- Electrical Engineering
Quick apply
DLP Policy Lead
Primark —Dublin, County Dublin
- Analysis skills
- Communication skills
Risk Manager:Rail projects
AECOM —Dublin, County Dublin
- Full-time
- Project management
- SharePoint
Software Engineering Lead - Infrastructure Platforms
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Engineering
- Java
- C++
12d
Sr. Manufacturing Test Engineer, AWS Rack Mfg Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- Engineering
- Java
Project Manager - Mechanical & Electrical
Designer Group —Ballycoolen, County Dublin
- Full-time
- Hybrid work
- Project management
- Team management
- Leadership
Quick apply
Software Development Manager - DynamoDB, DynamoDB
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- AWS
- Team management
Senior Success Architect - Service Cloud
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- English
- AI
Principal Mechanical Engineer
Tetra Tech —Dublin, County Dublin
- Part-time
- Manufacturing
- Leadership
- Communication skills

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Senior IT Lead and Delivery Manager

Teleperformance -
Dublin, County Dublin

Apply Now

Job details

€60,000–€70,000 a year

Qualifications

Jira
Azure
AWS
ServiceNow
IT
Budgeting
Active Directory
Juniper

Full job description

Overview

Senior IT Lead & Client Success Manager

Location: Dublin, Ireland (On-site across two sites)
Salary: €60,000 to €70,000
Reports to: Head of IT Infrastructure / Head of Service Delivery

Shape the Future of IT Service Delivery

Are you an experienced IT leader who thrives on solving complex technical challenges while building trusted relationships with clients and senior stakeholders?

We’re looking for a Senior IT Lead & Client Success Manager to lead IT operations across our Dublin sites. This is a high-impact leadership role where you’ll combine strategic thinking with hands-on operational excellence, ensuring technology delivers measurable value to both our clients and the business.

You’ll become the face of IT for the Dublin operation—driving service excellence, leading a talented technical team, influencing senior leadership, and ensuring every technology investment supports business growth and customer success.

What You’ll Be Doing

Strategic Leadership & Business Partnership
Represent IT on the Dublin Leadership Team, helping shape strategic decisions and regional technology initiatives.
Own the regional IT operating and capital budgets, ensuring investments deliver measurable ROI, operational efficiencies, and commercial value.
Build strong relationships with clients, Technical Account Managers (TAMs), and senior stakeholders, positioning IT as a trusted business partner.
Support client retention, business growth, and new business opportunities through exceptional technology delivery.
Service Delivery Excellence
Take ownership of IT service delivery across both Dublin sites, ensuring SLA and OLA targets are consistently achieved.
Produce and present Quarterly Business Reviews (QBRs), providing clear reporting on service performance, infrastructure health, risks, and improvement initiatives.
Lead governance around change management, security, GDPR compliance, and business continuity planning.
Chair or contribute to Change Advisory Board (CAB) meetings for high-risk technical changes.
Leadership & People Management
Lead, mentor, and develop a team of 3–5 Desktop Support Engineers.
Drive performance management, coaching, succession planning, and professional development.
Act as the senior escalation point for Priority 1 and Priority 2 incidents.
Lead technical response during critical incidents while providing clear communication to executive stakeholders.
Manage and continuously improve a 24/7 on-call support model.
Infrastructure & Innovation
Ensure maximum availability and performance across:
Enterprise networking (Fortinet & Juniper)
Local infrastructure and data centres
End-user computing
Audio Visual technologies
Enterprise client applications
Collaboration platforms
Identify opportunities to modernise infrastructure and introduce innovative technologies.
Drive Continuous Service Improvement (CSI) initiatives that improve user experience while reducing operational costs.

Essential Experience

8+ years’ experience within enterprise IT environments.
Minimum 5 years leading IT teams within a BPO, Managed Services, or large enterprise environment.
Previous people management experience, leading and developing technical teams.
Strong commercial awareness with experience managing operational budgets.
Proven experience managing enterprise service delivery and stakeholder relationships.
Technical Expertise
You’ll have strong experience across several of the following:
ITIL v4 Foundation (Managing Professional desirable)
Fortinet and Juniper networking
Microsoft Azure and/or AWS
Active Directory & Okta
ServiceNow and/or Jira Service Management
Enterprise infrastructure
Hybrid environments
Identity and Access Management
IT Governance
Change Management
Business Continuity & Disaster Recovery
GDPR and Information Security
Personal Attributes
We’re looking for someone who can confidently bridge the gap between technology and business by:
Translating complex technical concepts into clear business outcomes.
Influencing senior leaders and executive stakeholders.
Remaining calm under pressure during critical incidents.
Building trusted relationships with clients and internal teams.
Leading with accountability, collaboration, and a customer-first mindset.
Continuously identifying opportunities for improvement and innovation.

Why Join Us?

This is an opportunity to play a pivotal role within a growing organisation where technology is central to operational success.

You’ll have the chance to:

Lead strategic IT initiatives that directly influence business performance.

Partner with global clients and senior leadership teams.

Drive innovation across modern enterprise technologies.

Develop and mentor a high-performing technical team.

Make a genuine impact on customer experience and business growth.

If you’re an experienced IT leader who combines technical expertise with commercial awareness and exceptional stakeholder management, we’d love to hear from you.

Apply today and help shape the future of IT service delivery in Dublin.

#LI-CW1

Apply Now

Refine Your Search

senior lead engineer future operations jobs in dublin, d

Senior IT Lead and Delivery Manager

AI & Intelligent Automation Consultant (Retail Banking)

Senior SCADA Engineer

Senior Manager of Security Engineering - AI/ML

Director of Software Engineering - Workplace Technology

Project Engineer

Senior Splunk Developer

Lead Software Engineer

Senior Architect, Global Engineering Strategy

Senior Applied Scientist, AWS Security

Software Development Manager, Aurora Control Plane, Aurora Control Plane

Senior Project Manager - Modular Solutions

DLP Policy Lead

Risk Manager:Rail projects

Software Engineering Lead - Infrastructure Platforms

Sr. Manufacturing Test Engineer, AWS Rack Mfg Operations

Project Manager - Mechanical & Electrical

Software Development Manager - DynamoDB, DynamoDB

Senior Success Architect - Service Cloud

Principal Mechanical Engineer

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