Find Field technician Jobs in Dublin, D

IT Helpdesk Support Technician
EOS —Dublin, County Dublin
- Evening shift
- Customer service
- Bachelor's degree
- Communication skills
Quick apply
5d
Data Center Facility Engineering Technician (Non-Shift), Data Center Engineering Operations
Amazon Data Services Ireland Limited - A65 —Dublin, County Dublin
- Full-time
- Engineering
- Microsoft Office
- AWS
Service Technician, Used Cars - Dublin North & Dublin Baldonnell
Tesla —DUBLIN 11, County Dublin
- Weekend availability
- English
Electrical Technician (Shift)
SWARCO —Dublin, County Dublin
- €53,000–€58,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Leaving certificate
- No degree
Quick apply
7d
Electrical Engineer
Integral UK —Dublin, County Dublin
- Weekend availability
- Carpentry
- Microsoft Excel
- Customer service
Quick apply
ESS Maintenance Engineer
ESS LTD —Swords, County Dublin
- €70,000–€80,000 a year
- No degree
- Communication skills
- Mechanical knowledge
Quick apply
Field Service Engineer (Semiconductor) - Graduates
Lexas Technologies —Leixlip, County Kildare
- Full-time
- No experience needed
- English
- Analysis skills
- Free parking
- Annual leave
Quick apply
5h
Window Installer / Technician
Kokoon Insulation Ltd. —Dublin, County Dublin
- From €21 an hour
- Full-time
Quick apply
5d
Lead Senior Geotechnical Engineer
Amey Ltd —DUBLIN 1, County Dublin
- Annual leave
- Gym membership
Quick apply
Mechanical/Chemical Engineer
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Engineering
- English
- Analysis skills
Quick apply
Structural Engineer
Jacobs —Dublin, County Dublin
- Hybrid work
- English
- Bachelor's degree
- Communication skills
Data Center Facility Manager
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Electrical Engineering
Mechanical Workshop Manager
CEC —Leixlip, County Kildare
- Full-time
- CAD
- Project management
- Team management
Quick apply
3d
Utilities Shift Technician
Veolia Energy Services Ireland Limited. —Clondalkin, County Dublin
- Full-time
- Maintenance
- English
- No degree
Quick apply
13d
Field Service Engineer - Experienced
Lexas Technologies —Leixlip, County Kildare
- Full-time
- English
- Project management
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
5h
Electrical Capacity Install Technician , DCEO Capacity Install
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- Microsoft Office
- AWS
2d

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IT Helpdesk Support Technician

EOS -
Dublin, County Dublin

Quick apply

Job details

5 days ago

Qualifications

Jira
Operating systems
Customer service
Slack
Technical support
Bachelor's degree
Communication skills
Help desk
Information Technology

Full job description

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

As a Helpdesk Operations Technician, you will play a crucial role in ensuring the smooth and efficient operation of our organization's information technology infrastructure. You will be responsible for providing technical support to our client, resolving issues promptly, and maintaining a high level of customer satisfaction. Your expertise and dedication will contribute to the overall success of our IT department and the company as a whole.

This role will cover an evening shift between 3pm and 11pm

RESPONSIBILITIES:

Processing of laptop replacement queue.
First point of contact within Global Service Desk (GSD) support channels including (but not limited to) ITSM ticketing platforms, Slack support channels (as determined by GSD leadership), and in-office walk-up support.
Respond to common technical difficulties, training and guidance requests from user base involving desktop/laptop hardware and software/applications
Monitoring and actioning appropriate ITHELP Jira queues as directed by GSD
Software Provisioning / Deprovisioning within scope/access constraints of role within GSD
Adherence to standard escalation processes for IT tickets
Adherence to standard ticket handling practices as directed by GSD (e.g., components, labels, other ITSM related fields)
Slack Administration (within role access constraints)
Google Workspace Administration (within role access constraints)
Laptop imaging and set up for new and existing employees.
Ensure Standard Operation Principles (SOPs) are followed, and all processes and procedures adhere to EOS company policy/standards.
Primary ownership of cadenced (as directed by GSD) office desk workspaces for peripheral testing, replacement and general tech readiness
Other IT/Helpdesk support as needed.

QUALIFICATIONS:

Technical certification or bachelor's degree in IT-related field preferred.
Ability to communicate and write proficiently in a corporate environment.
1+ years of proven experience in a helpdesk or technical support role or a relevant degree.
Strong understanding of Apple operating systems, software applications, and network systems.
Excellent problem-solving and communication skills.
A commitment to providing exceptional customer service.
Ability to work independently and in a team-oriented environment.
Familiarity with IT service management (ITSM) and helpdesk software is a plus.

This Helpdesk Operations role is an opportunity to make a meaningful impact within our organization by delivering effective technical support, improving end-user experiences, and contributing to the overall success of our IT operations. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply and join our dynamic team.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

#INDEMEA #LI-CT2 #LI-Onsite

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Refine Your Search

field technician jobs in dublin, d

IT Helpdesk Support Technician

Data Center Facility Engineering Technician (Non-Shift), Data Center Engineering Operations

Service Technician, Used Cars - Dublin North & Dublin Baldonnell

Electrical Technician (Shift)

Electrical Engineer

ESS Maintenance Engineer

Field Service Engineer (Semiconductor) - Graduates

Window Installer / Technician

Lead Senior Geotechnical Engineer

Mechanical/Chemical Engineer

Structural Engineer

Data Center Facility Manager

Mechanical Workshop Manager

Utilities Shift Technician

Field Service Engineer - Experienced

Electrical Capacity Install Technician , DCEO Capacity Install

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