Find Digital business analyst Jobs in Dublin, D

CRM Functional Lead — Microsoft Dynamics
Marsh —Dublin, County Dublin
- Full-time
- Azure
- Sales
- DevOps
Onsite Support Engineer
Version 1 —Dublin, County Dublin
- €35,000–€43,000 a year
- Full-time
- Azure
- Oracle
- Customer service
- Employee assistance program
- Employee discount
Quick apply
Senior Data Analyst
Nucleo Consulting Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Quick apply
10h
Principal Commercial Analyst
CarTrawler —Dublin, County Dublin
- Hybrid work
- Presentation skills
- Business
- Communication skills
- Annual leave
- Employee assistance program
Senior Network Engineer
Mastercard —Dublin, County Dublin
- Full-time
- Project management
- Bachelor's degree
- Agile
Senior Software Engineer
Mastercard —Dublin, County Dublin
- Full-time
- Computer Science
- English
- Java
Head of PMO, Professional Services
Numerix —Dublin, County Dublin
- Master's degree
- AWS
- Project management
Quick apply
Product Owner
Davy —Dublin, County Dublin
- Full-time
- Hybrid work
- SQL
- Analysis skills
- No degree
- Employee assistance program
Quick apply
Manager - Trading VIP Profiling
Hard Rock Digital —Dublin, County Dublin
- Full-time
- Remote
- Analysis skills
- Leadership
- Work from home
Quick apply
PERM - OPPD - Operational Resilience Test Specialist - AVP
Sumitomo Mitsui Banking Corporation —DUBLIN 2, County Dublin
- €52,000–€98,000 a year
- Hybrid work
- Communication skills
- Banking
- Annual leave
Cloud Security | Senior Associate | Cyber Security | Technology Consulting
PwC —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Master's degree
Senior Manager Perfect Store Independents Channels
PepsiCo —DUBLIN 2, County Dublin
- Microsoft Outlook
- Sales
- Master's degree
2d
Data Architect
Deloitte —Dublin, County Dublin
- €90,000 a year
- Full-time
- Azure
- Computer Science
- Engineering
CRM Developer
Glen Dimplex Europe Holdings Ltd —Cloghran, County Dublin
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
Quick apply
10d
Workplace Solutions - Marketing Data Analyst, Vice President
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Marketing
- Analytics
11d
Senior Marketing Analyst
Ante Technologies —Dublin, County Dublin
- English
- Bachelor's degree
- No degree
Project Manager
Mercury Engineering —Dublin, County Dublin
- Project management
- SharePoint
- Construction
13h
Sales Manager, SBS Scaled, Google Customer Solutions (English, French)
Google —Dublin, County Dublin
- €132,000–€136,000 a year
- Full-time
- Sales
- English
- Business development
8h
Payments - EMEA Subsidiary Payments Sales Associate - Dublin
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- English
- Communication skills
- Banking
Cost Manager
Turner & Townsend —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- No degree
- Communication skills
- Annual leave
Quick apply

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CRM Functional Lead — Microsoft Dynamics

Marsh -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

Azure
Sales
DevOps
Business analysis
Microsoft Dynamics 365
Agile
Predictive analytics
SSIS
AI
Communication skills
Marketing

Full job description

Company:

Marsh

Description:

What can you expect?

We’re seeking a hands-on CRM Functional Lead to support a high‑velocity, global program implementing and enhancing Microsoft Dynamics 365. You’ll partner with business stakeholders and internal technology teams to translate business needs into clear, testable requirements, help prioritize and groom backlog items, validate deliveries through testing, and enable users through training and documentation. The ideal candidate has practical CRM experience across Sales, Marketing and Case/Service modules, strong communication skills, and the ability to manage multiple priorities across time zones.

We will count on you to:

Partner with business stakeholders (Sales, Marketing) to elicit, document, and validate business requirements, user stories, and acceptance criteria.
Translate business needs into functional designs and process flows for Dynamics 365 (Sales, Marketing, Customer Service/Case Management) and related integrations.
Facilitate grooming and prioritization sessions with Product Owners, Business SMEs, and Development/Integration teams.
Create and maintain functional specifications, process maps, screen mockups, and configuration guides.
Support configuration and low-code customization (forms, views, business rules, workflows, Power Automate flows, security roles) with Development and Admin teams; validate that configuration meets requirements.
Define, and execute test plans, test cases, and user acceptance testing (UAT); log and track defects and retests.
Assist with deployment activities and release validation across environments (Dev, Test, UAT, Prod).
Develop user training materials, quick reference guides, and run training sessions or demos for end users and administrators in collaboration with business and change partners.
Act as the liaison between business stakeholders and cross-functional technology teams to ensure timely delivery and issue resolution.
Monitor and track requirements, change requests, and program status; communicate progress and risks to stakeholders.
Participate in data migration, data quality validation, and deduplication efforts as needed.
Work effectively across distributed teams and time zones; be flexible with meeting times to accommodate stakeholders.

What you need to have:

Experience working in CRM functional or business analyst roles (preferred experience with Microsoft Dynamics 365 / Power Platform).
Practical experience across Sales, Marketing, and Case/Service (Customer Service) processes and how they map into CRM systems.
Proven ability to elicit, document, and manage business requirements, user stories, and acceptance criteria.
Experience creating process flows, functional specifications, test plans/cases, and user documentation.
Hands-on familiarity with Dynamics 365: forms, views, business rules, security roles, solution management, and common Power Platform components (Power Automate, Power Apps, CDS/Dataverse).
Strong collaboration skills; comfortable coordinating with developers, architects, data teams, QA, and business SMEs.
Excellent written and verbal communication skills; able to present complex topics to both technical and non-technical audiences.
Able to work in a fast-paced program, manage multiple priorities, and work across time zones (some flexibility in hours).
Strong attention to detail and a practical, delivery-focused mindset.

What makes you stand out:

Experience with professional services firms in the insurance / consulting industry a plus.
Experience integrating Dynamics with marketing automation and digital web platforms.
Familiarity with Agile delivery practices (Scrum, Kanban), backlog grooming, and Azure DevOps.
Experience with AI tooling and methodologies (generative AI, predictive analytics, conversational AI) applied to sales and marketing problems — ideally including prototyping, pilot execution, or translating AI outputs into CRM workflows and user experiences.
Experience with data migration tools (Scribe, KingswaySoft, SSIS) and data quality techniques.
Certification: Microsoft Certified: Dynamics 365 Fundamentals or related functional certifications.

Behavioral competencies:

Collaborative and service-oriented: builds strong relationships with stakeholders and supports adoption.
Pragmatic problem-solver: focuses on practical solutions that deliver business value.
Adaptable and resilient: thrives in change and ambiguity typical of high-velocity programs.
Customer-focused: keeps end-user experience and adoption front and center.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities.

#MMCIC

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, Traveller community, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at [email protected] to discuss any specific needs.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Apply Now

Refine Your Search

digital business analyst jobs in dublin, d

CRM Functional Lead — Microsoft Dynamics

Onsite Support Engineer

Senior Data Analyst

Principal Commercial Analyst

Senior Network Engineer

Senior Software Engineer

Head of PMO, Professional Services

Product Owner

Manager - Trading VIP Profiling

PERM - OPPD - Operational Resilience Test Specialist - AVP

Cloud Security | Senior Associate | Cyber Security | Technology Consulting

Senior Manager Perfect Store Independents Channels

Data Architect

CRM Developer

Workplace Solutions - Marketing Data Analyst, Vice President

Senior Marketing Analyst

Project Manager

Sales Manager, SBS Scaled, Google Customer Solutions (English, French)

Payments - EMEA Subsidiary Payments Sales Associate - Dublin

Cost Manager

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